DO NOT GO HERE!!!!!! Horrible experience every time I go but tried to go back again because I need to order contacts. They refused to extend my prescription and made my come in to get it renewed. I have a have a 4 month old baby and got a babysitter for my appointment at 2:30. I arrived 15 minutes early and they told me my appointment was actually at 2. It was not! They then tell me that they can not see me because the Dr. is seeing another patient. The patient ended up being someone the WORKED THERE. They could have easily seen me. The Dr. was standing there doing NOTHING. Instead she offered me contacts THAT AREN'T EVEN MY PERSCRIPTION. How is that better than just extending my prescription so I can order new contacts?! ALSO I had to call multiple times to make this apppointment and was hung up on twice. WILL NEVER RETURN!!!!! read more

I strongly advise others to avoid the Pearle Vision store at 1758 S Hanley Rd, St. Louis, MO 63144 based on my extremely poor experience over the past three months. In December 2024, I ordered a pair of progressive prescription lenses, using my own frame. I paid $571 out of pocket after applying my EyeMed insurance benefit, and to this day, I have not received a single usable pair of glasses. The first set of lenses caused double vision and had to be remade--Pearle Vision's own doctor confirmed that my prescription was accurate and suspected incorrect optical measurements. I received the remade lenses sometime in February, but they still didn't work. After another eye exam in early March, I was again told it was likely a lens or measurement issue. I completed a remeasurement on March 6, and was told the lenses would be remade again. When I followed up on March 28, I was shocked to learn that nothing had been done--the staff member who helped me had left the store, and my case had simply been dropped. I also later found out that the original store manager had left, which may explain the disorganization--but it does not excuse the failure to properly hand over customer cases or communicate with me. To make things worse, when I returned to the store to ask for a refund, the new manager told me it was store policy not to give refunds--a policy I was never informed of at the time of purchase. When I asked her to speak with her supervisor, she told me she couldn't make the call because the supervisor was located "in another part of the country." This was at 12pm noon, during business hours across all U.S. time zones, so the explanation made no sense to me. She told me I'd have to wait three business days, despite the fact that I was standing there in the store--having taken time off work and come out in the rain to try to resolve this issue. Rather than showing any willingness to help, the manager simply said, "We're done here," and asked me to leave the store. I did not feel she took my situation seriously or made any sincere effort to resolve the problem. I have already returned the non-working lenses to the store, but I am now out $571, have no working glasses, and have also lost my EyeMed vision benefit. I will be contacting Pearle Vision corporate, EyeMed, my credit card company, and consumer protection agencies to report this experience and request a full refund and insurance benefit reinstatement. If you care about your vision, your time, or being treated with basic respect as a customer, I strongly recommend avoiding this store. read more

This place is a joke. Hard of hearing optometrist that doesn't document results, like macular degeneration. Offers a hard to read scribble on a sticky note for an over the counter suggestion. And they don't give the glasses back after measuring for the prescription. We were there for 1 1/2 hours and there were no customers. I wonder why. read more

This place is incredible!! Chanoir was incredibly accommodating and helped me when I needed last-minute contacts. I recommend this place to anyone!! Thank you Chanoir!! read more

thank you so much for being so accommodating and helpful!!! would recommend to any of my friends

Pearl Vision's move from Brentwood Promenade to the Hanley location is a wonderful one. The one big difference is that, the parking lot at the new location will not give you a heart attack. Additionally, the building is new and everything looks a lot nicer and roomier. I've been seeing Dr. Anderson for my yearly eye exam since 2013, with the exception of that one year I went elsewhere, had a horrible and regrettable experience which made me come crawling back to Pearl. They took me back with open arms. It was mostly due to some confusion on my part which made me learn a very valuable lesson: just because they tell you they might drop your insurance carrier, do not immediately look for another doctor until you confirm that what they said is true the following year. I've always had a nice experience here. Dr. Anderson is very friendly, very knowledgeable, and she will make you feel comfortable. I love how she remembers things we talked about a year or so ago like I've just seen her the day before! She has answered all my concerns and explained a lot of things about my eye health during my eye exams. As for the rest of the staff, they are very nice and courteous and if you are picking out a new pair of glasses like I did today, they will not rush you. Becky was helping me figure out what my next frame is going to be and honestly, trying on more than 10 frames is not like me AT ALL! But, I told her my concerns about certain frames and she made sure I tried enough on that I was able to confidently make a decision on my new pair of glasses. She even suggested that I let my hair down, literally, to see if I still like the looks of the glasses I picked out after I told her it was THE ONE. She also helped me out the whole time by bringing frames over and suggesting certain frames that might meet my criteria. After picking out my glasses, she did all the measurements, ordered my year supply of contacts and my new lenses and I was on my way out. She explained all my benefits as well which was nice then printed out everything I need from contacts delivery to the estimate for when my glasses will be ready. I even saved some money with my frames and lenses (40% off) and she also gave me some rebate paperwork for my contacts! Lastly, this being a new location you can expect everything to be nice and clean. The inside is bright and wonderful and they carry a wide variety of eye wear options for you to choose from. read more

First, the optometrist here if fantastic. I would absolutely return to see her forever and ever if they could fix their other issues. I ordered a pair of frames and was told it would take up to 2 weeks to get them in. I have pretty poor vision in one eye, but I've never waited more than 5 or 6 days, even in the 90s. I actually broke my frames and went here in kind of an "emergency" setting, and got fitted for contacts again for the first time in nearly 10 years. They sent me on my way with 5 days of contacts, but nothing else for the remaining days. I thought ahead and went to the new Warby Parker storefront, and ordered a pair of glasses. I paid the expedited shipping and had them in 2 days, luckily. Fast forward to today. 13 days since my visit. I get a call saying my frames were sent off "to the lab" and they contacted them today to say they were broken. She didn't know which frames I ordered, so she needed me to come in and pick out another pair. No record was kept of what I ordered? That's concerning. I go back in expecting to see that pair on the shelf, silly me. Instead, I'm presented with a ton of frames that all are $150+ what I paid for mine. (No, I'm not looking at Kate Spade or Michael Kors, who pays $700 for frames anyway?) Their solution is to offer me a $25 discount. I'm not joking when I say I saw 2 pair of frames that even fell at this price point, and they were nothing compared to what I'd already purchased. After trying on over 20 pair, I tell the optician I would just like a refund. Unfortunately, I purchased these with flexspending AND used my VSP insurance. She tells me I will have to wait until the Manager comes in two days later to "see what she can do." I explain that I don't really think I should have to pay anything additional out of pocket for someone else's mistake. I think my frames should be located at another location, but they can't because they don't know the model #. **facepalm** I then explain that it's 12/10, and I'm going to bet this isn't resolved before year end. AKA when I eventually buy a replacement elsewhere, they won't be covered by my insurance. Maybe I'll go back next year for my exam, but I won't let them make me feel guilty when I just take that RX and run. Did I mention they tried to sell me a year of contacts for nearly $1,200? read more

Evy and Dr.Basquet were the BEST!! I've wore glasses for the last 10 years, and this was the one of the best if not the best eye glass appointment I've ever had! Thank you guys ‍ read more

Absolutely the worst customer service I have ever experienced. i ordered presc glasses and was told they would be ready in 2 weeks. Nobody called me until I went back 3 weeks later to find out they didn't have the frames in stock. I asked for a refund and they convinced me to get another frame for which they told me would be ready in one week. 2 weeks later I had to call again to check up on my order; for which they told me again that frame is unavailable. Will never shop here or any other Pearle Vision again! The absolute worst!!!! read more

From the moment I walked in the door I was impressed with this business. Everyone was professional and friendly. The state of the art equipment was wonderful. I felt I learned more about my eyes, from the knowledgeable optician, than I have known in my life. Turns out, your eyes can get better when you get older! I was impressed that they did not try to sell me something I didn't need and said my low cost readers were fine. My mother had been sold expensive readers at another company, so I know this could have happened. Worth the drive from any corner of STL. read more

I purchased some frames that didn't last me a good 9 months before literally falling apart in my hands. From the time I picked them up I was having issues with them. First the arms of the frames were not sturdy because the screws the store put in them was not the manufacturer screws but rather replacement screws. So when I took them back to have them adjusted I was told they didn't have any screws that would fit the glasses properly (obviously) and would have to order the screws my frames needed. In the meantime I would have to walk around with the arms of the glasses barely hanging on. So since Pearle Vision wasn't able to assist me I decided to go to another vision center for help, and what do you know...they were able to adjust the frames and place a screw in the frames that was a better fit than the original screw used by Pearle Vision. Also keep in mind during this time Pearle Vision called me to tell me that they decided they will just replace my entire frame due to the frames being a defect...???... Smh...at this point I was already frustrated with them and the manner in which they handled the situation in the first place and also I just didn't feel like being bothered with the mediocre service especially since the frames seem to be working out for me (for the exception of peridodically having to tighten the screw since it wasn't the manufacturer screw) so I decided to just forego having them switch the frames out. Fast forward to June 30, 2018...the frames literally fell apart in my hands at the corner were the arm of the eyeglasses connects with the front of the frame. Smh...so I immediately took them in to be replaced. I explained the entire situation regarding these frames from the time I picked them to now...obvious defect, which they confirmed also...but still the Store Manager-Rand chose to charge me the copay plus tax for replacing them under the insurance plan. How do you charge a customer for replacing a pair of defective frames, which was also confirmed by your employees? She did not care. She only wanted the 25 dollar copay and tax. I refused to continue debating the situation with this woman and instead requested name and number to their corporate office as well as district manager. First she told me they didn't have a district manager, which I found out to be a lie. Second she gave me a bogus phone number that she claimed was to corporate customer service and turned out to be a phone number to some kind of internet service company...lol...I guess she thought I wouldn't call..idk. I had to call another store location to get the name and number to their district/regional manager which doesn't seem to mean much either because I spoke with Laura-Regional Manager twice who at our last conversation said she is following up with an internal department regarding the matter and will call me back regarding the status of my request for a refund. However that was July 3 and I have still yet to hear back from her. Lol... This has been the most ridiculous situation I have ever encountered from a business...smh... To be so arrogant and dismissive to your customers as if the customers are not what make your business function is absurd to me. The service at this store location from management on down is deplorable. And when I found out that this store was not a corporate store but rather a franchise store than it began to make sense. Why? Its more difficult to file a complaint to an unknown owner than it is for a corporate location, so the employees obviously know this and therefore do not fear being reprimanded for providing bad service to customers. Smh... I definitely learned my lesson and will never patron this location again. Btw...the frames retailed for 429 dollars...a Tom Ford frame and didn't last 9 months...I have less expensive frames that I have had for 8 years or longer that held up better than these...smh...never again. read more

Pearle Vision - Tom Ford--$430 frames that didn't last 9 months - Optometrists Near Me - St. Louis, Missouri

Stopped into this Pearle Vision one day during a short visit in St. Louis, after my wife discovered she left her contact lenses at home -- a thousand miles away. The staff here was very helpful, and pleasant as they walked us through the steps that resulted in getting contacts. We are so very thankful! read more

I've gone to this pearl vision office for years, even prior to their relocation. Dr. Anderson is amazing, very thorough and knowledgeable while being personable. She is very honest and won't have you do tests or add-ons to exams unless necessary. The frame/optical staff is also amazing. Kelly and Ashley are very helpful! I will be going to them for years to come. Note that they moved locations and are near Walmart now, not Target. read more

Beautiful location and great selection but best of all, the staff and the doctor are helpful and knowledgeable.

Received horrible customer service after their associate ordered me the wrong quantity of contacts (asked for 6-month, was ordered annual supply). I was told that the only way to remedy the situation was to receive store credit even though the mistake was completely their fault. The associate/manager then attempted to make excuses such as "you'll need them eventually if you wear them correctly" and "you can come in and get a pair of glasses" when she has no idea of the number of contacts I personally need or can afford. Through this whole conversation there was never once an apology or admission that they had made a mistake. I'll never go back to this or any Pearl Vision again, and would highly recommend going elsewhere if you don't want to chance the hassle of them screwing up and doing nothing to remedy the situation. read more

HORRIBLE CUSTOMER EXPERIENCE!!!!!!!!! PRICES ARE SKY HIGH!! I set up an appointment and picked a pear of Oakley frames i liked but happened to stop in another retailer that carried Oakley prescription glasses and found out the pair I wanted had an Standard across the board suggested retail of $199 but Pearl Vision was selling them for $299. I was also informed by the manager of Pearl after looking my VSP insurance plan that I was only offered 50% off frames and lenses but after checking my plan I was offered $130 off frames and 100% off lenses. I stopped back in the store to ask the manager why the their prices were almost double on frames and that she miss quoted me on my Insurance coverage after she called VSP on my 1st stop in the store. She just said those are our prices and I can cancel your appointment!!!!. read more

I had an exceptional experience with Rand and her very friendly staff. They are true professionals in every way . They all make you feel like family as soon as you walk into the beautiful office. They also make certain that you are satisfied with all work done. Dr Andrews is also a delight and diligent in her duties. read more