Warning to All! Unfortunately, I didn't read the reviews before becoming a victim.
Mrs. Leng doesn't possess the professional skillset of one who should own/operate a business that is a customer-based organization.
I called 2.5 hours ahead of a scheduled TRIAL music session to advise her that my 3 year old daughter was going to be transported to the ER due to a sudden onset of an illness and wouldn't make that lesson and if I could reschedule. Understanding there are policies around absences, my priority was to advise them of the current event.
To my dismay, the attitude expressed via Ms. Swee Leng was implausible! The lady said to me when I told her my daughter was being transported to the ER, "I still have to pay the teacher!" OMG!!! Mind you that I've already paid the $90 for a 3-lesson trial and for 3 of the music books; we had only exhausted 1 lesson at this point. She also asked me to provide her an update at noon, not because she was concerned about my daughter's well-being, but to know if she was going to make the lesson!!!! OMG! Her last statement to me when I told her my daughter will more than likely not make it was, "Bottom line, I have to pay the teacher; take care of your daughter." and I heard a "click". WOW. I was completely taken aback by that behavior.
After careful consideration, I decided that her music studio IS NOT the environment conducive for MY family at the least.
She needs some business coaching! She lacks customer service, soft skills, and just plain human decency!!! How she's managed to stay in business must solely be off the strength of her staff.
Save yourself the grief, money, and time...find another studio that values their students! read more