75% of the time they get it right…read more.. but whenever they screw up its kinda embarrassing ....have bought several sets of tires from them over the years...never was really 100% pleased.. They broke an abs sensor on my Acura rdx installing shocks Although the did replace the part for free...they guy was told before doing the work... to not hang the brake calipers by the sensors...he did anyway breaking one...2018 Other shop in 29s and in Forest...I refuse to use any more...messed up rear brakes on a leased Ford Ranger truck, leaving me stranded in NC...waiting on parts all day...est 2010...everything in rear brakes had to be replaced...wrong shoes installed..destroyed drums and hardware..cost over $1250 to correct Messed up oil change on leased ford focus..used incorrect weight and type of oil...resulting in getting it changed again..2010... Same shop installed brake calipers backwards on my 2005 NISSAN sentra...resulting in extreme brake noise..and complete tear down w new pads to fix...around 2016...cost set of pads...around $30 plus labor Forest shop installed one front oem strut after an accident On 1996 NISSAN SENTRA SER...years ago...car could not even drive down road straight..opposite side was broken also..after reinstalling tires correctly, replacing bent rim, eventually shop downtown, agreed to redo the work with 2 new struts...in around 2003...incorrect struts destroyed a set of tires bought at their shop, they refused to cover...out $500.00 For tires they are just ok...anything else...best to shop someplace else .. I even sold parts to them when I worked at oreillys...what a messed up account...about 35% of parts were sent back as they did not even know what they were working on.. In one case a chevy traverse...another shop installed incorrect struts on .....Harris corrected...but not without sway bar end links and a labor bill of over $650.00 to r&r 2 quick struts...a 3 hour job at best...my company paid bill...but never again Just cannot recommend...over and over they have screwed up the simplest repair jobs...resulting in substantial.time and money lost...

Takes entirely too long. Not open on the weekends, really hampers getting a car repaired. The one…read moreon Wards road has an 82 year old mechanic that is SLOW!!

Highly recommended, it is great to say that I found a good honest garage !…read more They gave me a bid of over $500 for the repair and the bill came in at $390. It is so rare that anyone comes in under the bid price. Honest, great work. Please do call or visit ahead to schedule your work, they are good and they do get backed-up that is because they do Great Honest work ! I would trust my cars with them any time !

I've been going to this garage for the past four years for routine maintenance and state…read moreinspection. They've never failed to be cordial, honest and prompt in their work. And their prices are very competitive.

Tire patch service. Tom and staff did excellent work and…read morewere very helpful. I will recommend them to friends and family.

Today 4/2/26 around 9:45. I was assulted by the clirk at the store because they hit and damaged my…read morebumper. A clirk there pinned me against the deak and his chest. Bumped his chest into mine, and shouted in my face that I was old. He scared me and I was fearful that he would hit me. Is that the way they are trained to treat customers ? Please Never Never go there.

Super Nice fellas! They care about your car just as-well as the customer! Got an efficient little…read moretire change for all four tires.

Everything went ok The staff was very efficient and very…read morenice .I would recommend this business to any one that needed work on their car or truck

Old school repair shop with knowledgeable staff that can fix any car. Prices are competitive and…read moreservice is quick. They can do pretty much anything here.

My son attends Liberty and had some car issues. They took care of him. The car was fixed right and…read morefor a decent price.

My family has been going to RM Automotive for over 20 years...that should tell you everything you…read moreneed to know right there, but if it doesn't, I will happily elaborate! Robert and his team are THE BEST!!!!! Not only are they car repair wizards, but their customer service is above and beyond any customer-based business I've experienced. They have taken care of my mom and dad's vehicles over the years and always go the extra mile to make sure that everything is up to snuff, which is especially important to me because my parents are elderly, drive older cars and I live in a different state...so knowing that if they ever have any car issues, they can go to Robert and he'll take care of them, is a HUGE weight off my shoulders. He's HONEST, FAIR, RELIABLE and A CAR EXPERT. If you ever have any car issues, go to RM Automotive!

My daughter went in for a state inspection. The guy told her that he was going to fail her because…read moreher windshield wipers were not good. She asked how much it would cost to fix that and he said $20. She called me and asked about it, and I told her that her windshield wipers were fine because I just checked them since we recently had snow. (Also, I was using her car during the snowstorm using the windshield wipers quite extensively the week before. ). But since he was only charging $20, I told her to go ahead and let him do it since that's a pretty good price. When she went to pay at the register, he said it was $20 each windshield wiper! Again, the windshield wipers were fine. They were not torn, they were not leaving any streaks, nothing. Total rip off. He was obviously taking advantage of a young girl.

11/24- We are new to Virginia and needed an inspection done on our vehicle, walked in and was…read moregreeted with a smile, the lovely woman set my appointment for the next morning. Arrived a few minutes early, they took my car back on time and it was done quickly. The inspector even put my new tags on for me which was super helpful to me. 7/25- Third visit to this shop and another successful visit. I get this is a corporate brand company but when you walk in you feel like you are more in a small mom and pop shop. All the same smiling faces. This is an honest and fair shop that isn't looking just to make a dollar. Their interactions show they really care for their customers and keeping their cars safe. We will definitely be back for any service needs we have!

Great people and super friendly! They're not money hungry. Also, I asked them to check my sunvisor…read moreand they told me it's broken. I just bought a replacement and they happily installed it for me for free. Highly recommended!

friendly available efficient affordable knowledgeable quick…read more WHAT ELSE COULD YOU ASK FOR?

I expressed my complaint about the rude service I received from one of the mechanics to the manager…read moreVictor Dunn and He told me to look in the mirror. When I attempted to pick the invoice up off the table he snatched it out of my hand saying "this is not yours" I told him I wanted the number to corporate and he said that his bills were paid so basically he didnt care about my complaint. The issue with my vehicle was not handled and the manager was overly obnoxious. I see why the mechanic was rude the behavior starts at the top. I paid for a service I didn't get (Front end alignment). My vehicle was still performing the same when I left as it was when I arrived. I filed a complaint with corporate and the better business bureau. I would not go there again if it was the only car care center in Lynchburg. Note: this incident happened at the Old Forest Rd location