I stopped in because my tire light suddenly showed the air pressure was low on all 4 tires. The nice young man on the far right station in the service center was so kind. I'm so sorry I didn't get his name, but he took my keys and had someone put air in all of my tires! He was so kind to me and he went above and beyond! I'm not even a customer at that Ford dealer! Thank you, Peacock Ford for hiring polite and professional people. read more

I went in to buy a used car but decided to get a new one instead, Mike the salesman is very helpful and work hard to get me the best deal on a 2018 mustang , The general manager Angelo was very wonderful to work with and he really worked above and beyond his means to get me in that car this is the second time I bought a car from Peacock Ford and is not my last read more

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Took my car here for a recall and they damaged my dashboard and told me tough luck and did nothing to make up for it.

Bought my car last year from here 2010 Escape, love that car Had a CEL this week and the service department was outstanding quoted me a price, and fixed the problem quickly I was out in 2 hours which is exceptional, I will do business with nobody else read more

Peacock Ford - My baby - Car Dealers Near Me - Maitland, Florida

No wonder this dealership doesn't have a good rating. I was told by another dealer that called them for me that a replacement key fob was available. I drove all the way there I went to the parts department just to be told I had to go to service. I went around to the service department just to be told that I had to go to parts. And then I was told that they don't have anybody there to program it to match my vehicle. What an absolute complete waste of time. I won't be going back there anymore. Avoid this dealership at all costs. I have a friend who used to work there and he said the management is terrible so he left when they took over. read more

Ever since they took over from Don Reid the service stinks...The service center never returns your calls when ever I call to speak to Jeff. My daughter has had nothing but problems with her 2020 Explorer. They had her car for one week and never fixed anything that was wrong .She has a major leak coming from her windshield, her high beams keep coming on for no reason. That place sucks. read more

The worst! Lying salespeople and terrible service department. Never going back! The staff is so busy covering their ass and make a cent that customer service is not a priority. Driven Fords forever....not buying another Ford again! Peacock Ford has ruined Ford forever! read more

Can't say enough good things about my experience at the Peacock Ford Service Department. I had called multiple Ford dealerships regarding transmission work, had no luck. Decided to give Peacock Ford a try. Our service advisor, Ramon Torres, went above and beyond to help us and keep us informed about what was going on with our car. My car needed a new transmission, which was not available at the moment it was inspected, but after it was received it took less than a week to finish up the car, thank you to the tech team that worked on my car! I am not the most patient client and I worry too much about the possible outcomes, I have to admit that, but he knew just how to work with us, gain our trust and keep us at ease with everything that was going on. Thank you for that! I appreciate it! Would definitely head back to Peacock Ford whenever the car is in need of service. read more

I bought my car here and have come already one time for a oil change that only took about an hour. However this time I made a 8am appointment, got here at 7:55, then I waited until 10 while my car was "getting worked on". I then asked my advisor how much longer it would be, he said when they are busy it can take up to 2 hours to change oil and rotate tires, I told him it's been over 2 hours already. When I walked into the bay to see what the deal was, my car was not even being worked on yet. It was still parked out back not even started on. Mind you they had taken other cars in to work on that got here after me. Like come on people I spent 30k on a car here a few months ago, make appointments and show up on time for them and you can't even get your appointments done in a timely fashion. I will most likely start going elsewhere. read more

The worth place ever you can deal with , i brought a focus to be diagnosed because the transmission was over heating, i went to pick up the car i asked what was wrong was the car they didn't know and they gave me a bad attitude just handed the invoice to pay diagnostic fee i asked to get a printed out with what was wrong with the car , they hand written to words on a piece of paper , they was very rude and all i asked is what was wrong was the car , they gave me another invoice also labour habd written 420 they didn't say how many hours and when I asked they don't know, so who knows then , 1. Bad attitude 2 so rude 3. Un proffesional 4. Also they said it needs a starter and i had no issues before with the starter , and the tranmission problem was the shifter, so wrong diagnostic also. So why should any one go there ..... They knew i was a car dealership and they still handing me the normal prices with taxes ... Really they don't know what they are doing. First time in my life to see diagnostic, hand written on a piece of paper. What a dealer. Really we have no issue with cost or money, all our concern on bad service, bad attitude, being rude , and being un proffesional , just waste of time and money, I don't suggest to deal with them. read more

Since Peacock took over Don Reid, the service has been terrible. Prices are high. Today it's been 90 minutes and ten phone calls to try to make a service appointment, but no humans on phones and no calls back even though messages left. My son needed a new transmission but cost at Peacock was high so he went to AAMCO and saved a lot of money. read more

Walked inside on the side of the building where it said 'PARTS'. Sat here for 30 minutes and the three guys back there were having a whole conversation. They saw us walk in and did not even acknowledge us. They walked al the way to the back so that we could not see them. We sat in front of the counter where the chairs were and sat there and waited. My boyfriend tried to get their attention but to no avail they did not come to help us. Very poor customer service. I don't know if they were on their lunch break and if they were they could have communicated that. We had other errands to run so it was a bit of an inconvenience to wait for them to figure out how to give SMART customer service. They should get fired. Then once one of them decided that he felt like helping us, we were there for all of another two minutes because the guy told us that they were unable to cut my boyfriend's key. read more

Worst experience with a service department! The icing on the cake is their mistake is costing me $438. They gave me my car back with low tire pressure. I did not have this problem when I dropped it off. I take the car back to them and they tell me they patched the tire. I wake up this morning and same tire is still not holding air. Tired of dealing with them so I brought the car to a tire shop near me. There is a nail in the tire! This is why it is not holding air! The tire shop looked all over the tire and there is no patch. They lied to us about fixing. The nail is on the side of the tire and you can't patch that. We have to buy a whole new tire, on a brand-new car, that is now costing us $438. We originally made an appointment at 10:00 am last Thursday. The front camera is not working, transmission is glitchy and there is a rattle in the front side. They told us they will need the day to review all of this. We did not go home; we don't live close. At 4:30 we still had no update. We called them and left a message. They tell us they are just getting to it and now need to keep the car overnight. We have been waiting all day for nothing when we could have returned home. Next morning, we wait until noon and still have no update. At this time, we cannot get ahold of anyone. No one answers the phones. We leave messages and wait an hour and no return call. We ended up having to call the scheduling department to have them hunt someone down to call us. When they call us back, they tell us the cameras are on back order, the transmission guy doesn't come in until Monday and they don't hear a rattle. Are you kidding me? You have had this car for 2 days and 2 out of the 3 items we asked you to look at you can't fix due to back order and lack of technician. Why have you had my car for 2 days? This should have been told to us up front when we told you the issues. We tell them we will come get the car and now we are dealing with having to replace a tire because they got a nail stuck in it. We know they knew the tire had issues and did not tell us. The tire pressure screen was up on the car when we picked it up. My husband is meticulous with how he leaves his screens. He always leaves the gas mileage up. Again, they hid this issue. DO NOT EVER USE THEM FOR ANYTHING! read more

My employer has hundreds of vehicles on the road each day. Therefore, dealerships are clamoring for his biz. So when Don Reid offered to drop off a 2009 F150 for his consideration, he said, "why not". I've had the pleasure of driving the truck for the last month and I'm hooked! The interior rivals any sporty type car I've seen and the sound system is rockin'. It has the back-up sensor that helps you avoid potential dented tailgates and bluetooth capabilities. I've only driven around town, well, one trip to Tampa, but it seems to be getting around 17mpg which, for a truck this size, ain't too bad in my opinion. The ride is smooth and quite and all controls are located on the wheel, which does come in handy (not to mention safe). I'll meet the folks here soon, when I return the truck :( and I'll update with that info. If I'm ever in the market for a truck, I'll head to Maitland and Don Reid Ford! Thanks, Don Reid, for the use of one helluva truck! read more

Visited only to test drive the new 2015 Edge, with no intentions to buy. There is a purchase in my future but not until early 2016. Michael came out and warmly greeted us, helped us find the AWD version and spent a few minutes letting us look at some of the features of the redesign before hopping in to take it for a spin. During the drive he was very forthcoming with info about the model and let me take it up on I-4 to experience the power of the new Ecoboost engine. When we got back he spent even more time showing us more details about the car, then even drove us around their multiple lots looking for another model (we test drove the SEL but I plan to purchase the Titanium). Overall the sales rep must've spent 25 minutes helping us knowing that we weren't there to buy. Zero pressure, great experience. When I AM ready to buy, I'll be headed back and will ask for Michael. read more

Honestly, I've only one had a good experience at this dealership the rest have been horrible. It takes a lot for me to come here and write a review. I'm not sure about the sales side of things but the service has to be one of the worst service experiences I've had. My first bad experience was really bad someone contacted from customer service after leaving a review, cool I deleted my review. With the bad experience already behind let forgive and forget. I called to schedule an appointment this week no one picks up cool let me leave a voicemail they may be busy. 2 days no one has called back. Sorry read more

I advise anyone looking for a Ford vehicle to go to another ford terrible service and don't believe because you have warranty they will take care of you read more

We had a bit of a car emergency. When your seemingly perfectly car stops working on I4 you freak out. (Note the car was not purchased from Don Reid, is a few years old, and the car's problem has nothing to do with anything but the car part malfunctioning.) So here it was a weekday evening and we needed the car in a shop ASAP. While we could not get in that night, the staff was very helpful about getting our car dropped off the night before and setting up an appointment for the following day. Dropped off the car the night before with the key in the key drop. Filled out the form asking that the service staff notify us of the price BEFORE the work is done. All went as it was supposed to and we picked our car up at the end of that day. Overall a quality shop, so it seems on our first visit. Nice, understanding people who helped us solve a problem. Easy to get to location, too. We will be back. read more

I am a big fan of Don Reid Ford. I have been to many of the ford places in the area and this one has them all beat. I held off reviewing this place for the last few times that I have visited. I wanted to be sure that my experiences were not just a fluke but this last time sealed it for me. I came out to my car after work and noticed that my passenger window was down and would not roll up. Not only did Don Reid take me right away, but they were able to fix it while I waited. I had them go ahead and change the oil while they were at it. EVERYONE I have ever dealt with at Don Reid goes out of their way to make you feel like they actually want your business. It is nice to see a dealership that realizes that they want to KEEP your business after you have bought a car there. I actually bought my ford somewhere else, but from now on, I will only do business with Don Reid. They treat you with respect and do not talk down to you because you are a woman. I have never had a bad experience at Don Reid. After dealing with them for over 2 years, I gladly drive out of my way even though there is another ford dealership literally minutes from me. If you want really good service from people who actually treat you like a person, then you want to go to Don Reid. read more

After a rough week of bad luck I desperately needed to get my car cleaned. My cat had an accident in my passenger seat and the smell was terrible. I took my Chevy sonic here to get the interior detailed. When I came to pick it up my car looked, felt, and smelled like it was brand new. I was so extremely pleased. Rich was a ton of help and also informed me of an issue I was having with my car to make sure I was aware of it. Very friendly staff and they did an amazing and speedy job on my vehicle. I will definitely come back here again. Thank you so much peacock ford. Great job read more

NOT happy. Feeling Cheated. Out over $500. Ford was running a program where I was offered the option of turning in my lease vehicle two month early, without penalty and would not have to make the next two payments if I purchased or leased a new ford. A nationwide program. I thought this was great and negotiated a nice deal with Peacock Ford. So....the day I went to pick up my new car I turned in my leased Ford and thought everything was fine. Well, that is when the problems started. I first notice I was charged for my lease payment after having turned the car in, even was charged a late fee. I started getting calls from Ford asking where my leased vehicle was....Peacock never turned it into Ford for Two Months. Well, Ford finally located my leased turned in vehicle at Peacock and processed it. Guess what. I had this leased vehicle detailed prior to turning it into the dealership, it looked like new. By the time they got it to Ford, it had a 22 inch crack in the windshield. I was charged two additional payment on my lease and a late fee. Well, Ford was understanding, they are refunding me my late fee. But Peacock Ford, they did not care. I was told by customer service that the Sales Manager is no longer there and.....They have no knowledge of me supposedly being qualified for the "early lease termination", a Nationwide program. So, they lost my car, didn't process my lease timely and I'm out $500. So would I shop there again. NO. If you do, be extremely careful and document everything. Written by a calm guy that advised the dealer to make good on what I was promised or well, this is my expression of my dissatisfaction. read more

I bought my Explorer here back in 2014. I have had continuous bad experiences with this dealership (as Don Reid and Peacock). My short review is this. Please be aware that the customer service from sales to service to parts is SUB PAR. This is an account of a SERIES of frustrating interactions over the past 8 YEARS. If you choose to go here, I hope your experience is better, but the consistency of poor performance would indicate otherwise. In 2014, I bought my Explorer from what was then Don Reid Ford. My experience with the sales department was lacking in any customer service. The initial interaction from my purchase left a bad taste with the attitude of the sales department. The sales staff were extremely pushy and I even had one sales person LAUGH at me for what I considered a reasonable offer. After a service appointment (which prompted my original review shown at the bottom), I received a follow up call expressing a desire to correct what was wrong and/or offer a newer vehicle at a special rate. It seemed genuine, but I was duped. This was no more than an attempt to get me into the dealership to buy a new vehicle to which I was pressured into a stereotypical pushy car sales pitch (second round as that was the case when I actually bought the truck). This was even after I was told that 'things have changed' when the new ownership took over. The service department is SUB PAR. If you are okay with disinterested, disconnected, and often cold, short response, then you may not have issue here. There is no sense of customer service that I have experienced except for the woman who drives the shuttle service vehicle. I have stopped taking my vehicle here. I don't know if that is still offered. The parts department might have been my worst experience ever with this dealership. My first interaction with them was for an A/C motor. Since I needed this part quickly, I chose to go with them DESPITE their unwillingness to price match with other Ford dealerships. I was told they would call when the part came in. They did not. I had to drive there to find out it did arrive. My recent interaction was for a power switch for the passenger seat. I walked into the parts department and up to the counter. I wasn't greeted. In fact, the person sat at the desk looking at his screen and seemed disinterested in assisting me. He wouldn't help me until I got the VIN number. He brought the part out and put it on a counter. He said it was $342. The price caught me as the other seat the same part is 3x as large and was $30. I mentioned that and he said I must have gone to Lakeland Ford who offers it at cost. He said he would reduce the price to $311. (For disclosure, Lakeland charges $196 and MSRP is $311!!!). I said I had to think about it. I wanted to make sure I had the right part as a previous one I got from a dealer was wrong. He stood up from his desk and swiped the part from the table he put it on. He told me he wasn't going to give it to me because I would just go find it cheaper elsewhere. He was seemed aggravated. He wrote down the part on a sticky note, slapped it on the counter in front of me, and walked off in haste to the back. I left. It wasn't the price I had issue with. It was the attitude and WAY SUB PAR customer service and treatment I received. My original review from 2018: I have had several issues with my truck that should be covered as defective and/or poor construction and the response I get is 'Sorry. Can't help you' even after admitting that this was an issue do to poor manufacturing. This is really unacceptable for a large manufacturer. The cost I have to absorb for defective and shoddy welding/parts is now potentially totaling over $2000 for a truck that has less than 100k miles and UNDER WARRANTY. No effort was made to resolve my issues to even get to the level of being a somewhat satisfied customer. Instead I am left with one particular issue that will cause further damage to my vehicle and was created by poorly welded joints. Very dissatisfying. read more

Over the years, my wife and I have visited many car dealerships and have walked out of many of them. Honestly, I hate buying cars just for the simple fact that either the sales person is too pressuring, takes way too long and I might actually have to attempt to pretend to know what they are talking about numbers wise (good thing my wife is with me). This vehicle-buying adventure was no different...at first. We were in the market for a truck, finally! I have been wanting one for quite some time now. We have been getting the urge to do a little more traveling and camping with the kids and needed a way to haul a camper...whenever we get a camper. One thing at a time. We visited (and left) about four different dealerships before we finally landed at the front door of Don Reid Ford in Maitland. I had been talking with Russell Smith, one of Don Reid's car salesman, over the phone earlier that day but honestly thought we were running into another dead end. We decided to check them out anyways and headed to DRF to size up their inventory. Upon arriving, the building didn't look like much and that's a good thing. They don't need to spend all kinds of money on a big fancy building full of cheap suits and slimy sales people. This place is laid back, full of down to earth people who want to help you get into the vehicle of your dreams. If you are looking for a Ford truck, this place has a huge inventory and probably has what you are looking for. After making the trek out through their sea of vehicles, we finally found the hidden gem. A beautiful 2016 Ford F-150 SuperCrew Ecoboost truck...in Blue Jeans blue. It was buried behind others, but it would be ours. Russell made the entire experience hassle free, stress free and wasn't pushy in the least. After finally coming to an agreement on the numbers (which honestly didn't take all that long), the paperwork and financials were handled quickly and painlessly. We were honestly in and driving our new pride & joy out within a few hours. To me, this is pretty quick considering I have hung out in dealerships before all day before being able to either walk out or possibly drive out in a new car. I would hands down not only buy another vehicle from Don Reid, but recommend others do the same. They take care of their customers. I look forward to enjoying my new truck for many years to come. Thank you Don Reid Ford & Russell! read more

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I went out browsing for a new ride and found myself at Don Reid Ford. I'll spare you the boring stuff as we made a deal on a car. I had the pleasure of working with the used car manager David ROdriguez. He helped expedite the process and I was out of there with my new wheels pretty quickly. That's the beginning. The car needed a few things in which David agreed to take care of as part of the sale. As a pretty frequent car buyer I know that sometimes getting these things done once you leave is a headache. NOT this time. David actually followed up with me to make sure I got the stuff finished. In fact, i dropped the car off to get something finished up and David arranged a rental for a few days. The car was done before I got home from a trip and since it was July 4th weekend David knew that I wouldn't get the car until Monday. He offered to meet me on JULY 4th to get me back in my car. Where else would anyone do that?? This dealership has earned my future business and recommendation because of the above and beyond work of David. Thank you for a pleasant experience! read more

I had been shopping around for the past few months for a 2015 Mustang, walked out of several dealerships with outrageous requests. I had been looking into Don Reid online so one day I randomly decided to stop by. Russell Smith took very good care of me. I am 1000% satisfied I walked out with the exact car that I wanted. I am recommending everyone to him! Thanks so much for the pleasant experience! read more

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Horrible. Typical lying situation and typical pain of dealerships. This place was special, the young lady running credit cards has no clue of procedure and not even sure if this place is current with their PCI Compliance. Girl was supposed to refund a $4000 down payment when the sales manager played his games and killed the deal. This young lady ran another $4000 charge. Understand mistakes happen, but then she ran a 3rd $4000 charge. I now had $12000 on my card and not one person knew how to correct the problem. They had no clue the difference between voiding the transaction prior to batch out or a refund. So the "accounting manager" MISSY gets involved and can't perform refunds properly. 9 days later and still $12,000 on my credit card accruing interest and issues. This Missy has a rude attitude and now Jenny who claims to be her supervisor is involved. This place is a joke. I get a new vehicle annually, greenway last year and autonation the year before- never nonsense like this. The elderly lady in finance opens up quite a rude mouth when a deal tanks. She should just let it go and let people leave disappointed rather than angry. The places appearance is that of a dump and its run the same. read more

Don Reid Ford is the best dealership I've ever been to. In the 18 years of car buying at various dealerships around FL and the rest of country - they were the best BUYING experience I've ever had... Ever. The rest of this review will be rather long... but the top info you need is this: * They didn't SELL me a car, they let me BUY a car, which are two totally different things * They worked with me and my terrible credit and negative equity on my previous vehicle. * They were super patient with me and my crazy... * Everyone that I met was super nice (and surprisingly a lot of them were military vets - which I thought was pretty awesome). Over my entire adult life of car buying I've always been "Hard Sold" a car. Something that I liked around the block, but off the lot - I realized I got sold. The dealers and sellers have always pushed me into whatever they thought I wanted. 2 or 3 days later, I regret my decision. This time was different. I had in my mind what I wanted, they talked to me about it, gave me an AWESOME deal, explained everything - including the fact that with my credit and negative equity that my payment would be considerably more than my budget. I said 'lets do this' and they proceeded. When I came back to reality, they started over... simply. Without trying to talk me into it, we moved on... Knowing that I was a little "compulsive" in my buying, they steered me toward a much more affordable option, which I didn't like, but all the numbers were perfect. They let me have an extended test drive with the vehicle, which confirmed my suspicions. I walked away from that deal. They then suggested another vehicle that was right down the middle of what I was looking for, which at that point I was just too tired to try anything else. I've now walked away from 2.5 deals. Over the course of a few more weeks, I finally landed on the 3rd (down the middle) option and loved/love it. They made sure I had everything I needed to leave their dealership with extended warranties and the paperwork sorted and all that other stuff you get totally run through at other dealerships explained. All in all I probably spent several weekends there (my fault - not theirs) and I've come to be extremely impressed by everyone I've met! I always thought it was some BS when you see people on car commercials saying 'I do all by car buying at....' But now I get it. Shout out to Terrance (most patient guy in the world), Fred, David, Aubrey and Judy! Yes, I would recommend Don Reid Ford to a friend. read more

Steve & Tara were a pleasure to deal with. Answered all our questions and made this a very pleasant experience. I would recommend them to a friend read more

Came to test drive a car I was looking to purchase. Was told by the salesperson to adjust my mirrors and wait until he scanned my license and got a plate. Terrance Lee comes back and says that "their insurance would not allow me to drive it." First time I'd heard of such garbage. Funny BMW and Audi never said anything like this? No doubt it was my age, my record is spotless. I rode in the passenger seat for about 10 minutes with Terrance. I decided I liked the car and wanted the numbers. I have a grandfather who's worked at the Ford factory in Ohio for 30+ years, so I was qualified for A Plan (Employee pricing). Terrance tried to tell me that A Plan had no impact on the price whatsoever and would not proceed with processing a price for the vehicle without my A Plan code. It was a very negative experience and I would not go back. I met a gentleman at Autonation Ford in Sanford named Mark who was extremely easy to work with. They were much more professional and we're able to do a dealer transfer so that I could purchase the car I wanted with the pricing I was rightly qualified for. The entire process was extremely efficient and they even got my interest rate down 2%. Avoid this dealership. Read some of the reviews left by others here. AVOID TERRANCE. read more

Peacock Ford - Terrance's lost sale - Car Dealers Near Me - Maitland, Florida

I was looking for a new car. Ughh! I wasn't sure what specific vehicle I was interested in, but I new I wanted a Ford because of all their major improvements in quality and design. Bruce was unbelievably patient showing me model after model, plus numerous test drives, until I finally settled on the Fusion Titanium. Wow! The paperwork was a breeze, and I got a complete set-up tutorial, including syncing my phone to the car. I love my new Fusion Titanium and really like the way I was treated at Don Reid Ford. No pushiness. No hard sell. Just patience and helpfulness. What a delight. read more

Last place you EVER WANT TO BUY A CAR LET ALONE GET SERVICE DONE. I have had trouble in the past before with this company and now it is over ! NOT GOING THERE AGAIN FOR ANYTHING , my husband insisted on getting oil change in his truck there ! It is a CLUSTER #%^* . Last time I went it was under construction and was a mess but I stayed . At the end they handed my keys to me after I paid and waited an hour for a simple oil change and told me to find my own car in the lots - HOWS THAT FOR CUSTOMER SERVICE . I drive up today - SAME CONSTRUCTION - the lines were ridiculously long and first there was no one I saw working under the umbrellas - then two people a lady and a guy didn't seemed to know what the heck they were doing - people looked pissed - well 20 mins waiting in the line - I understood! The lady finally approached me - and I told her flat out this is a shambles and very unorganized and she said we have two lines . What the hell does that mean ? Two lines and no one knows what the hell they are doing - I backed out and left after the guy behind me left also ! PEACOCK FORD YOU SUCK ! You lost my business and the rest of my family's ! Too bad ~cause I am purchasing a car this month ! AMF read more

So, I drive a 17 year old Ford Ranger (1999 for those of you not so hot at math). It doesn't have many miles (still have yet to crack 100k), but it's old. It squeaks. It eats through tires like mad. Which brings me to why I hit up this place. I needed new tires. Now, I had a flat and the only place available was another tire place, so I took care of it. But, upon inspection, I laerned the rest of my tires were dangerously low on tread. So, rather than deal with anything other than the dealer, I called up Don Reid for an estimate. Getting the estimate surprised me: it was essentially the same price as the other place! and they could fit me in for an appointment just two days later. I was stoked. I went with better tires this go around, but they were able to match what the other tire place put on. AWESOME. Hopefully these will last me longer. The staff on the phone and in-person is OUTSTANDING. Shout out goes to Annie. She is So helpful and polite. You get a sense that they actually care. While I waited for my truck's tire installation to wrap up, I took a peek around their showroom. It wasn't open yet, so it was nice to look around before all of the salespeople were there (this may skew my overall experience slightly). I really want a new 4-door F-150 with all the bells n whistles, in case anyone in yelp land wants to buy me one! My wife's car is being taken in this week for a recall repair. Hopefully we have a similar experience to report! read more

I am so grateful for the honest and hardworking mechanics and service team at Peacock Ford. My car was in the shop for over one week as they worked diligently to determine why my check engine light was turned on. They even consulted with Ford's engineering team multiple times, working with them to make sure they had conducted every possible test to make sure that my car was ok. In the end, they refused to charge me for any of their long hours of work. Amazing service and it just reinforced my desire to keep bringing my car to them for anything I need. read more

Awesome Dealership, bought our 3rd Vehicle from Peacock Ford & Bill Green, Client Advisor who is honest, friendly, and will not bully you into buying a vehicle. Had the best experience with Bill and the Dealership. Would highly recommend Bill Green and Peacock Ford for your buying a vehicle!! Love our New F-150 Thanks Again Bill & the Peacock Ford Family !!! read more

I'm a new Ford Fusion Titanium Hybrid owner. My first experience with the service department at Peacock Ford was exceptional. David Collimore and Lyman Keele were extremely helpful and knowledgeable. They provided me with a courtesy vehichle so I was able to get back to work, which was incredible. I'm grateful that my first service appointment was so good and look forward to working with them in the future. read more

If I could, I would give this place a -5 star review. I made an appointment at 9:30 am to have my truck looked at for a rattling noise I started hearing. It wasn't until 2:00 pm that I decided to call them for an update. They told me that took it for a test drive and did not hear a rattling noise and moved on to the next vehicle. I asked when they did the test drive and they said 12:00... no update was provided until I called for one. And whoever I spoke to gave me attitude, which was honestly amusing at that point. They said they would take a look at it again whenever a mechanic was available, even though my appointment was at 9:30. Also, they mentioned that my truck would not be able to fit in their service lift in the first place. That would have been great to know considering they would have most likely needed to look underneath my truck in the first place. Pretty sure they would have closed for the day and I wouldn't have heard anything from them or gotten my truck back. All in all, my warranty has gotten me so far is a big waste of my time. I'm not really mad, though it might sound that way, I learn to laugh at the bad hands I get dealt. I am really just writing this so that you don't make the same mistake I did and hope you get a better hand dealt to you somewhere else. read more

***UPDATE*** So after the entire incident with Don Reid Ford, I took my concerns and complaints to Ford Motor Co, who might I say were just as unhelpful as the dealership itself. The only thing I was told was that my vehicle did not qualify for buy back and I was urged to continue to take it to a Ford dealership for diagnosis. After speaking with the regional manager for this area I asked to be directed to her superior. I was given the same information about not qualifying for the buy back and referred back to the dealership and regional manager to work towards repairing the vehicle. At the time of this communication, I had already been to the dealership two times with this issue and was not given anything to rectify it. I responded with a lengthy email in regards to my customer service complaints and even included a NHTSA complaint about the motor and a Ford Motor Company tech service bulletin on the 2015 Mustang 5.0 which was having an issue with a dip or loss of RPMs when the clutch pedal was depressed. I also made it known that no remedies had been offered to me either time I went to the dealership other than "We found nothing wrong," or "We think we know what is causing the problem but without replication Ford will not allow us to fix it under the warranty." I also made it known in my email that my employer has a fleet account with Ford and this dealership and every time I have had an issue with my work vehicle, even times where a problem could not be replicated, they repaired the issue with no questions asked. This places the impression on the average customer that if you are not a high dollar fleet contract with Ford, your issues do not matter. $30,000 might not be a lot to some people but to the hard working general public that is a lot of money. When you buy into a company and invest in a vehicle, especially a new one, you do it to be worry free and expect to be treated as nothing less than a customer. This was not the case in my experience and I believe it is Ford's major flaw. Needless to say after sending that 8 paragraph email showing specific facts, I did not receive a response, despite asking for this information to be properly disseminated so my issue could be resolved. I was hoping for some type of follow up since I am a paying customer and they would have at least tried to work with the dealership and get this issue taken care of. As I said previously in my first review, I lost all faith in Ford products and their customer service. In fact they are the sole reason as to why I created a Yelp account. I do not want others to have to go through the stress and hassle that I have with this dealership and automaker. I finally got so fed up with being treated this way, I had to get rid of the car and take a major financial hit since I knew this issue would never get resolved. I warn others to be very cautious with this automaker and I personally will never own another Ford product as long as I live. read more

This is my first ever review on Yelp, I'm not really the type to complain like this, but the camels back just broke; My family has been using peacock ford's service department for a few years now as it is the only ford service area within a reasonable distance of us. If there were a different service center close to us, we would use that. Each time myself or a family member have come for anything ranging from a simple oil change to a broken transmission, there have been significant issues ranging from customer service to the work done on the car being unsatisfactory or incorrect. Here are some examples of experiences we have had. When I called to try and book an appointment, they forwarded my call to multiple departments and I ended up reaching an employee who wasn't in the office and I had to leave a message that was never returned. I then called again later in the day only for the same thing to happen. It wasn't until my father called for me that he was helped immediately. (I'm a teenage girl, maybe a coincidence but this was not the first time it has happened) I once went to get an electrical bug in my sound system fixed and when I came to pick up my car, the door wouldn't open and the employee asked me if I had done that, insulting. On another occasion, my mother's car repeatedly stalled out and it was towed to the service department, they "fixed" a "loose connection" and the car was returned seemingly fixed, until the next day when the same issue occurred and we contacted a relative who is a mechanic and he suggested that there was an issue with the transmission and not the starter. it turned out that the car needed a completely different part, related to a transmission issue, and the car still isn't working perfectly to this day. Not to mention that they somehow never call when your vehicle is ready to be picked up and you have to call repeatedly for updates and get passed through departments just to learn that it has been ready for pick up for 5 hours. So Im sitting here in the waiting room (where they don't seem to be enforcing face mask regulations adequately) as I wait for an estimate on a broken headlamp after talking to an employee who was dismissive and talked to coworkers about other topics whilst I was standing in-front of him. I am going to do everything in my power to never come back here. read more

BUYER BEWARE!!! I purchased my Ford F150 approx. 4 years ago from Don Reid Ford. I do not recall much about the purchase, so I'm assuming it wasn't a bad experience. I love my truck and have not experienced any issues with it up until last month. I noticed that I had to add more coolant to the radiator than normal and that the truck was shifting hard when I accelerated from a complete stop. My truck is currently at 73,000 miles. I purchased the extended warranty when I bought the truck. The extended warranty went up to 75,000 miles so that made me feel a little bit better about the issues. I also was in need of new tires. Prior to taking the truck in to be serviced, I called around for quotes on new tires. To my surprise, Don Reid Ford gave me the best quote. I spoke with David from services on the phone and he quoted me $679 for 4 new tires and install. It also came with a $70 mail in rebate and I was given the option for a second $70 rebate if I put the tires on credit. I then scheduled my car for service after getting off the phone with David. So later that day, I dropped my truck off and was assigned to Ryan in the service department. I spoke with him at the dealership and gave him the price quote I received on the tires and explained the issues I was having with the truck. He told me he would call me later on after the mechanics looked at the truck. Just as I was getting home, Ryan called. The truck had not been looked at yet, but he was calling in reference to the tires. He could not find any tires that met the description and price I gave him. I was told that I misinterpreted the information from the previous quote. I told him to speak to David and call me back. He decided to put me on hold while he talked to David. He gets back on the phone and proceeds to tell me that David did not recall talking to anyone about tires that day. So within a matter of 5 minutes, I've been called incompetent and a liar. At this point I tell him to forget about the tires. After the $200 rope a dope upsell and the exclusion of the rebate, every other quote I received was better than what Don Reid Ford offered. However, I still needed the other work done. I get a call the next morning. Ryan starts off by giving me price quotes. $550 to replace a few radiator hoses and flush the system and $250 to fix the shifting issue. I kindly remind him that my vehicle is under warranty. At this point he gets on his computer, looks up the info and tells me none of it is covered under warranty. So the extra money I paid on the extended warranty does not cover anything. I might understand if the vehicle was had been in an accident or if I mistreated it, but none of that has happened. Now I'm officially over Don Reid Ford's service department and Ryan. I told him not to do anything with my truck. I will be calling another Ford dealership about the warranty and issues with my truck. If I get the run around by them, my next option will be calling Ford directly. If Ford will not my stand by their warranty, I will find my own mechanic. I will not give them another cent. As for my tires, Tires Plus will be getting my business for the 4 new tires. The bottom line is, I will never do business with Don Reid Ford again. Depending on what happens with the warranty and the truck's current issues, I may never do business with Ford again. read more

Buyer beware! Very dishonest employees! Watch out for pricing "mistakes", added on fees and YOYO financing. If a deal seems "too good to be true", you can guarantee it is, at this dealership. Do yourself a favor and find a more reputable place, this dealership doesn't pride themselves on honesty and integrity. read more