I want to love this store. It is beautiful, It is a wealth of needlepoint and just should be a joy to be in. Ive been in 3 times now... always trying to give them the benefit of the doubt... or perhaps hoping someone else will be working. However, the owner or worker or main attendant is perhaps the worst personality Ive ever encountered. I recently took a visitor in there and we would have loved to have started a new project (we are both capable craft, knit , quilters, painters, embroiderers etc... We also both have the budget to afford this store). But, the attitude we got when asked "Where should we start?" Was absolutely snobbish and rude. She could not have lost customers faster. She dug in with her rudeness when we started looking on our own. Like she is so much better than us. And if it were the first time I'd interacted with her I would not be writing this. I even warned my friend that the shop is great but I was chased out by the customer service. My friend agreed, made a quick exit and described it as aggressively snobbish and creepy. I do not know how they gain new customers... or stay in business. read more