I had a very disappointing experience with Peaches Boutique. My daughter ordered a dress (Order #491838), and when it was returned, we were refunded only about 50% of the purchase price. This is concerning because their stated return policy mentions a 10% restocking fee, not a deduction of this size. In addition, the customer service experience was very poor. During communication, a representative called my daughter a liar, which is completely unprofessional. We do have a recorded call documenting this interaction. Overall, this experience raised serious concerns about both transparency and customer service. I recommend that anyone considering a purchase carefully review the return terms and proceed with caution. read more

One of a Kind Elegant and Excellent Quality Gowns! They have been in business and servicing this community and visitors for many years now. People come from all over to get a dress here. They guarantee Your Special Person will be the only One at their event with that dress on. So NO 2 dresses alike, exclusiveness, event. THANK YOU for NOT allowing cameras to be used and photos inside your shop - Ultimate Sign of Respect for ALL of Our Princesses Privacy! Also respecting the multiple mixing pot of cultures in this Vibrant City. Exclusive dresses come with a hefty price tag and just like quality- it's not for everyone. We all want it to be, but many just don't understand it. The weight of the dress and the detail speak for themselves =quality! My daughter's dress had such impeccable detail, and fit her like a glove. Very custom! We received countless compliments. Many beautifully designed gowns you'll find at Peaches. For those big Special events! This is very near Midway /Private Airport, easily accessible store. Free parking outside for customers. Many wonderful places to eat and enjoy nearby. Andy's Custard is nearby, many other new additions to this well established and booming area. This is a One of a Kind Special Place. Worth all the efforts ! Those special Events don't happen every year. A splurge on your princess is worth it! Thank you Peaches. Another satisfied Loyal Customer read more

See all

Went here recently to pick out my senior prom dress, I do not recommend. The staff is rude and unapproachable, none of them act as if they're happy to be there let alone happy to be apart of picking special dresses such as prom dresses. While I like my dress, I paid almost $900 and my dress was ripped. It came with two huge holes in the back that I now need to go get fixed. Their selection is ok, lots of the same stuff... There were good brands of dresses sherri hill, jovani, ellie wilde, but most of the dresses were the same. read more

This is my daughter's first experience with prom dress shopping. We were told about this boutique from a friend who said that they ensure that they won't sell the same dress in the same villa to another student at your school, preventing the "who wore it best" debates. The selection is INSANE! If you can't find it here, the dress doesn't exist. Short, long, beaded, satin, taffeta, sequins, flowers, etc. And they had dresses at all price points to fit every budget. The sales associate was lovely in helping us narrow down what her style is and what effect she was going for. We actually ended up going with a dress the associate selected for her. We will definitely come back for her senior prom. read more

Overpriced dresses! Stay away- then they tell you that you can't take photos. If they are so confident about their quality and about their dresses, then shouldn't you be confident enough to let people take pictures. Also, the waiting for a dressing room is ridiculous. Save your time and energy- shop online or at other dress store. read more

I had recently bought a dress from this store and when I received it I sent it back after 3 days due the size was a little. The return was promised 90 percent I've received 50% less I paid for a return label like they had asked the costumer service is absolutely terrible calling me names and hanging up on me read more

Worst experience ever. I ordered a gown with custom measurements. The dress was not only 4 weeks late, but it was made to the wrong measurements. With only 2 weeks left until my event, they could only offer me an off the rack size which doesn't accommodate my bust. Alterations are fast but very low quality and the dress still does not fit right. $2k down the drain and now I have to take it to another tailor to try and salvage the situation as I now have less than a week to get it to work. Should have read the previous reviews before coming here. read more

Nope! Limited parking, first come first serve basis. Waited over an Hour to get a fitting room, then had to share mirror to view dress in full length. You can't take photos or videos or even be on your phone. Can only pick 3 dresses however, they will bring more to you. Very crowded and overwhelming. They had a whole section of dressing rooms (about 10) in the front that weren't being utilized. Could have made a huge impact on sales. Walked out w/out a dress. Over priced for sample dresses, they are Not New! read more

This a mad house the dresses are extremely expensive my friend loves coming here to get her daughters prom dresses and quince to me the dresses look like piñatas too much going on too much glitter but they claim to be all designer dresses no did not like how crowded it gets read more

Great service! Amazing staff! And all that you could ask for from a dress shop. Whether you're looking for something trendy, basic, over the top, or unique, they have it allll read more

Peaches Boutique - Jovani 38846 - Women's Clothing Near Me - Chicago, Illinois

See all

The dresses are so ugly and not for prom. everything is so expensive and the wait times are outrageous. they also don't let you take any pictures at all. 0/10 read more

The selection was AMAZING. Such good dresses... the system is kind of flawed.... No appointments!? The worst part is you cannot take pictures: how will I compare the dresses??? I can't even show people the dress i bought without risking ruining it trying it on at home. read more

Paid to have dress altered and they didn't make ishort enough so had to come back a second time. Just to pick up the dress takes 30 minutes, not even trying on again. read more

The store itself is overwhelming because it has so much to offer and choose from. Last year we just "stopped" by to browse- this year we purchased a homecoming dress and I will say the approach, personalization and customer service exceeded my expectations- the assistants were able to read my 16 year old daughter's mind and that in itself is a skill- and brought her the perfect dress- we had been to 5 other shops and in 25 minutes we were in and out with the perfect dress. Well done Peaches! Thank you! read more

Visited this Formal gown Boutique to shop for a Prom dress for my daughter, when I tell you this was totally a "Say Yessss to the Dress Experience " believe me!!!! My Daughter had a ball being "Diva for a Day" The service was exceptional andvthe inventory was vast!!! Ultimately she found the dress of her dreams before my husband passed out from being overwhelmed by the estrogen flowing through the building!!!!! Good range of pricing, the lay- a- way could be a bit longer, so be ready to pay. read more

See all

Excellent service, amazing selection, great atmosphere! Love my dresses so much!! Both employees were extremely helpful and kind!

Excellent customer service and selection. They don't even have half of their dresses on the floor, which is nice because it can be overwhelming. Ordered my daughter's dress in January and it arrived earlier this week. They provided a list of places for alterations as we live over an hour away, and there are two recommended places near us. My daughter said she wishes she went there for a homecoming dress as the selection and service is outstanding. I told her If she needs any formal dresses for college , this is definitely the place to go to. read more

They just lost a $2000 sale for a Quinceanera dress. First time we went it was great even though it was busy and we were put on a time limit. Manager (male) was great. Other associate was kind and helpful getting my daughter into the dresses. We found "the one". Expensive but beautiful. My mother in law cried. She loved it so much she offered to buy it. That was two weeks ago. Today, she went back to try it one more time and discuss alterations before making the purchase (cash in hand!). The woman helping was rude. She reprimanded my daughter because she didn't know what a slip was. She would not answer my daughter's questions or help her. This should be a happy time for a 14 year old CHILD. She didn't even tie the back properly. My sister in law had to fix it for her. My mother in law is a soft spoken kind woman. Every question was met with a snippy answer, if an actual answer was received at all. The disrespect was unreal. Talk about just showing up to get a paycheck. We were also informed we could only rent the hoop that the girls try the dresses on with. She said it would be just like the one she was using -which was so difficult to get untied, that she had to get tweezers because she couldn't do it. Was she intending to come the day of the party to help, or were tweezers and instructions included with the rental? Horrible experience. We have a large family FULL of girls who can't wait for their quince! I would never recommend any family member or friend to come here. I would actually recommend they didn't come to avoid their daughters' special day be tainted.. amazing the difference poor employees can make. Side note: We are still getting the same exact dress (for the same price) somewhere else. Fun fact: all these stores have the same dresses and designers even though Peaches told us they didn't. read more

Walked in and just ended up walking out! Not only their prices are so damn ridiculous high but some of the staff was just rude. 1st time going there and last time too! read more

I got a $600 dress from them, they sent me a totally different dress made of the cheapest material. 1. The slash in their pictures was on the right side, above the persons thigh, in reality it was on the left and by the knee. 2. The upper dress was torn apart. 3. The material seemed like you bought it from the street. 4. When I let the person know about the issues and my request, the person said it is what it is and there is no return !!! And started talking about the differences between their model and me !!! lol Unbelievable ... They are acting like a total scam and I will report them to every where. Do not waste your time, life and money on this. read more

Peaches Boutique - World class customer service lol - Women's Clothing Near Me - Chicago, Illinois

High priced prom and even gowns boutique located near Midway airport The store does no formal advertising only word of mouth Girls from all over the city come here for their dream dress Today was the final fitting for my daughters dress She said Yes, to the dress Finally Omg the dress start about 300 dollars up to Infinity and beyond It's crazy there no darn way I was falling for a inflated price tag Several things I do not like the fact the parents have wait in the gathering area There no space to sit Limited to 3 dresses at a time Crowded mirror area ,were everyone is watching no privacy I saw a girl try on a dress ,today and her underwear was on full display due to the dress material I had a budget in mind and stuck to it Another I dont like If you see a dress on their online site you can not return it to the store if it does not fit You can even bring the dress there for alterations They nickel and dime you for everything they was $50 just to get the strapped shortening and neck line adjustments 150 for a hem Crazy read more

Peaches Boutique - Prom dress shopping - Women's Clothing Near Me - Chicago, Illinois

See all

First of all, I want to say I came in to Peaches and right off bat I told them I DO NOT want a red dress. The dress in particular that I wanted to try on only had my size (sample size) in you guessed RED. The staff assured me they could get the color I wanted but it was to late. I tried it on and immediately fell in love with it. After I purchased it, my dress was ready for pickup in less then 2 weeks. The staff were friendly and helpful. They made it a good experience for me and my friends. Icing on the cake the dress is gorgeous! https://pin.it/12V9A6B read more

Peaches Boutique - Beautiful bride in a stunning red dress. https://pin.it/12V9A6B - Women's Clothing Near Me - Chicago, Illinois

this is my honest opinion walking into this boutique was a little overwhelming because there's so many dresses to choose from and they all look very much customized. they do have many rules when it comes to this boutique like no phones out and only like 3 dresses at a time but the customer service was really good they helped zipped me up they helped with when deciding on a dress and they was always there willing to answer my questions. the dresses are not cheap they are pretty expensive and the fabric is very nice on the skin not sharp nor pointy feeling but this is not a cheap dress store. read more

We were so impressed with every single part of our experience today at Peaches! Special shout-out to Juliana who was absolutely fantastic!!! The overall selection was very impressive. Customer service was excellent. The whole experience from start to finish was outstanding! I could go on and on about our experience... like I have to all my friends so far! Peaches is 1000000% worth the trip! We'll definitely be back for prom!!! read more

I had my appointment before I went to the store so I did not have to wait to be assisted. Store has a wide variety of choices from different types of events. I did not expect that looking from the outside. Selections are amazing. I also just want to say THANK YOU to Madison who was so helpful when I went to try some wedding gowns. She is extremely nice and made my experience a wonderful one. Such a sweet young girl with great customer service. Thanks you Madison and keep up the great work. I will recommend this place because of Madison. read more

Im from CT, and wanted a Sherri Hill dress that they stopped making for prom. Could not find it ANYWHERE (it was a few seasons old) but peaches still had THREE in stock. you can imagine how stressful it was, thinking this could be a 600$ worth scam, but ordered after many telephone calls and assurance, to make my dream come true. fit like a glove, and was exactly what I was looking for. Such a good experience. read more

I read all of these reviews before my daughter and I went to Peaches, and to be honest, it made me nervous. However, we gave in and went to Peaches. There are a lot of rules, but after you've been there a while, you get it. It is organized chaos here, and they run a tight ship. There are so many girls (and plenty were bringing 5/6 family members with them), so I get the no cell phones and the fact that there are no chairs near the dressing rooms. It's a super busy place this time of year, and they need these rules in order to keep the chaos to a minimum. They do not sell more that one dress in one color to a school. So your daughter is guaranteed to be the only one wearing that dress in that color. They are very organized, so you can't fault them for that. Some of the dresses are pretty pricey...I spent more on a prom dress yesterday than my wedding dress. I will say, the girl that we were assigned, Patty, was AMAZING!! We couldn't be more satisfied with the service she gave and Patty even picked a dress that my daughter wound up picking as her prom dress. After 2 hours yesterday, we left very happy with our experience and purchase. While I respect others reviews, I'm glad I decided to find out for myself instead of relying on the negative reviews. I never saw anyone being rude to the customers, nor did I see anyone rushing anyone. Patty took her time, answered questions and gave suggestions. Again, this is based solely on our experience. read more

Peaches Boutique - Love this dress!! - Women's Clothing Near Me - Chicago, Illinois

I don't recommend buying from this company. Customer Service was not informative and it's a rip off. I paid $409.29 for a dress that was not accurately described and too big in the chest area. I immediately requested to return the dress to learn that they do not provide return shipping label and paid so I paid an additional $22.67 to return it. In total, I have now spent $431.96 to try on a dress for the company to only offer a return of $351.10. That means just for us to be on to try on this dress that did not properly fit for 1 day, it costed $80.80. read more

I came here with my friends to look for a prom dress, but I was very disappointed by the customer service that I received. The lady that was assisting me with my dresses was very unclear and rude. I felt very uncomfortable and was not enjoying my time there at all. There was also another lady who yelled at me to come out of the dressing room when I was still changing. She was very mean and not understanding of what I wanted. I will not be returning to this place ever again. Nor will I recommend it to any friends who are also looking for prom dresses. read more

So many dresses to choose from! Definitely not inexpensive but beautiful choices and attentive staff. My daughter said yes to her prom dress at Peaches! read more

Terrible costumer service! Rude, very expensive and not personalized at all. And if you're not a size 10 or under they treat you like shit! My daughter didn't want to try on anymore dresses after we left there. Do not recommend!!!! read more

I got my dress from here it's amazing and their so Kind !! Huge assortment, make sure to pull some dresses you may like off their website first. read more

Horrible Servicio al cliente ahora fui y al entrar dijieron a q íbamos dije a ver y m dijieron a ver o comprar dije tengo q ver para saber si voy a comprar bonitos vestidos pero los comentarios al entrar muy malos nada amables . Así q no compre nada no encontré lo q buscaba así q una estrella read more

I called on a Tuesday to confirm they had the dress my daughter was interested in. The person who answered, confirmed they had the dress in 2 sizes and desired color. They had the dress also posted on their website and the sales person specifically stated that all dresses on the website reflect the stock in the store. She volunteered this information. Well, drove an hour and 40 minutes from another state and was told immediately upon arrival that they didn't carry the dress in store at all. It was a "mistake" that will be "looked into". Will never patronize this store again read more

I took my sister here to find a prom dress (spoiler before you keep reading - we found one she loved and looked gorgeous in). However, the experience is like no other - imagine toddlers and tiaras for high schoolers. First of all, they don't allow photos or videos even AFTER you purchase the dress. Which is a little frustrating considering none of the dresses are below $400. They also don't have mirrors in the dressing room to enforce this so they make you go outside the dressing room where the mirrors are in front of all the moms that are lined up like cattle to ooo and ahh. You take a number to wait for the dressing room and pick out 5 dresses to try on. You have a "stylist" during try on but ours was far from helpful. There is a woman calling out who's next on an intercom and rushing the women currently in the dressing rooms (you get 55 mins max in the dressing room). We were fortunate to find a dress while navigating this chaos but had to order it because the one in the store had a snag so we had to pay for shipping too. They do make you register your school to ensure no one else has the same dress as you. They also give a $5 T-shirt after you basically take out a small loan to buy a dress you'll wear one time. It wasn't the price that bothered me though, just the pretentiousness of the place and intentional pressure they put on you to make you feel like this is the most important day of your life and emphasis they place on appearance to make you feel insecure and that a dress will fix this. Very antiquated and anti-women empowering. read more

See all

BEWARE!!! We flew in from Chattanooga, TN because my older daughter had an amazing experience getting her prom dress at Peaches years ago. What a complete disaster. HIGH PRESSURE sales!! There is a reason they don't want cell phones in the store! They don't want evidence of how they're treating these girls now! My daughter was only able to try on 5 dresses - only ones that she specifically asked for - before they told her to pick and get out of the dressing room. I brought her so that one of the stylists could take her suggestions and offer up a variety of options (like they did years ago) for her to choose from. Instead, the "stylist" just screwed around and then put the pressure on my daughter to get out. Wasted trip! read more

They have nice dresses, but the sales staff is awful. They are not friendly and constantly rush your appointment. I drove an hour and half to be here each time my appointment was short one time because they closed in 2 hours and another time it was empty and the reason was appts are only 40-50min...my daughter was unable to try on all the dresses she liked. We did buy a dress here a total of $1900.00, there are signs to tip your sales associate. These dresses are very expensive, the staff is rude and they want a tip? read more

I'm not sure about the negative reviews but we had a wonderful experience. I took my daughter during summer to look for her homecoming dress since last year I waited too late and we had a hard time finding options. Looking for local shops, I found Peaches and almost didn't make the trek because of the negative reviews. I am so happy we gave it a try. My beautiful daughter is on the voluptuous curvy side and sometimes we find limited options. Not here though. The ladies were working diligently with everyone in the shop. I have never seen such a well-organized, efficient, helpful system like this. They were patient and my daughter ended up with 5 gorgeous options to choose from. Dress shopping is sometimes hard for her but she felt like a princess and LOVES her dress! Honestly I don't know if we will ever go back to a different shop. We were so impressed, Peaches is the first stop we will make for events going forward. It was a fantastic experience and they are super helpful for plus size girls. Impressive all the way around! A huge thanks to the hardworking organized staff! You made my young lady feel beautiful and proud! read more

Came to the store to purchase a backup dress for my daughters pageant. It's not prom season 3 customers in store with at least 10 associates working and we waited over 10 minutes before asking what's taking so long. Then we were told we're waiting on your sales associate. So we requested someone else. Then the person w a headset I heard her ask "she's finishing break?" So I said we're not waiting on someone to finish a break with all of you walking around us. Then they started looking on computers for the dress we requested now 15 minutes ago. All the while Julie Ann that seems to be in charge is answering us rudely. The experience was upsetting and when we wanted to see more dress they cut my daughter off to ask about price point. When we tried to answer about style we were cut off by Julie Ann, she also wouldn't leave our side with her attitude. We left without a dress for the pageant. Disappointing experience after purchasing her two other dresses at this store. read more

The absolute worst customer service! Before we were even greeted, the ladies at the front door said "im sorry no strollers" so because my nephew was sleeping in a stroller you'd rather lose a customer. The manager then came by and she was also very rude and said sorry that's our policy, so you are telling me your policy is to turn away a mother. How can a mother shop for a dress in your trashy boutique if she has to hold her child?! Please explain your ridiculous policy. I'm middle eastern with ten weddings a year, I'll be sure to tell all 50 of my first cousins to never step foot in your boutique. You don't seem very peachy to me. I'd suggest you change your policy and also hire people who can treat your customers fairly. read more