I have been working as a registered nurse for Home Instead for 5 years, and I can genuinely say…read morethat this has been one of the most rewarding experiences of my career. I have worked in hospital and outpatient settings, but Home Instead stands out because of its heart-centered approach to caregiving. The training and resources provided have been excellent. Whether it's new developments in dementia care or fall prevention strategies, we're always learning and improving. As a nurse, that kind of ongoing professional support is invaluable. If you're a family looking for compassionate, reliable care for a loved one, or a healthcare professional looking for a fulfilling career path, I wholeheartedly recommend Home Instead. They've created something truly special.

I feel it is my duty to let the public know that the Home Instead Senior Care service in Durham is…read morethe worst service to use!! We used this service to have help caring for our mother who had dementia. We assumed Home Instead would use strict protocols in this time of Covid-19 especially since the people they serve are all elderly and vulnerable. The care giver came into my mother's home not wearing a mask - 2 days later we were told the caregiver had tested positive with Covid. Our mother got covid as a result and died 3 weeks later. Please if you cherish your loved one DO NOT use this place - they do not enforce any safety guidelines to their employees at all!!!!

Tom and I really appreciate the prompt and great service we received from Acorn in Chapel Hill. We…read morelive in Cary and Mary Lynn went out of her way to furnish us with wonderful care when we needed it in a hurry. My husband was very comfortable with the special help and the care giver they found for us. Dios came to help us morning and evening and worked around our schedule. He taught us easier ways to manage and offered advice on equipment we could use to help in Tom's care. We would highly recommend this fine agency.

From the owner: Overview: Compassionate, non-medical care to seniors, those…read morerecovering from surgery, new and expectant mothers and other loved ones. Serving Chapel Hill, Durham, Hillsborough, Pittsboro, Apex, Morrisville, Raleigh and surrounding areas in Orange, Chatham, Durham and Wake counties. Services: Elder care, senior care; we are Alzheimer's/Dementia care specialists. Personal Care - Assistance with eating - Dressing and grooming - Bathing and personal hygiene - Toileting and continence care - Assist with walking and transfers -Transportation Driving or accompanying to appointments - Beauty salon and barber shop - Personal shopper - Accompany to lunch or dinner - Escort for shopping or religious services - Attend plays, concerts, club meetings, etc. Companion Care - Companionship, conversation, and socialization - Encourage stimulating activities such as hobbies, games, arts and crafts - Medication reminders - Read to client - Assist with correspondence - Date book assistance - Buy/read newsp

Just had the easiest experience with blood draws every, in my own home. Price was comparable to…read morewhat it would take for me to drive 30 minutes on a cold day, which is painful for me. Excellent customer support from everyone! The gentleman I scheduled with was so helpful; correcting my booking errors and had great patience and understanding. Lkisha, the phlebotomist, called the day before and showed up right on time. She is friendly, detailed, and very professional. I've had some difficult draws, but she has the knack. Did the blood draws for my Genova kit and was in and out so quickly. No lines, no waiting room, no driving in the 40 degree weather and I got my coffee and breakfast right away after fasting overnight! Win, win, win! Excellent service. Thanks so much!

we needed a pediatric blood draw . Ease of setup, appointments , communication - all fantastic…read moreWe did run into issues with the draw with not enough blood coming into the vials but not sure if it was just narrow veins of the child or the needlr placement could have been better. It was eventually done and shipped as promised. In all a great convenience and experience with every drop counts mobile phlebotomy.

This place is questionable. They asked for an ACH, meaning they want to just pull whatever money…read morethey deem appropriate out of your account when the payment is due. I pushed back on that and they asked for a $5,000 deposit! Seriously, you aren't a bank, and this isn't a mortgage!You are a franchise and what kind of insurance do I have that someone isn't planning to relocate to the Cayman's? Then, I found out they messed up the schedule I submitted. So, they are going to bill and take money out of my account based on a faulty schedule. Some of the workers are gems, but the ownership feels sketchy to me. Buyer beware.

Unprofessional administration personel, originally committed to services they couldn't deliverread more

A couple of months have now passed since my 98 year old mother passed and I can write about the…read morelast year and days of her life without falling apart. I know I express the sentiments of my entire family when I say that if you are seeking care for your elderly parent ... consider this firm. My mom (Mim) lived alone and independently in the family home until just the last few months of her life. At 97 she "allowed" us to send in a caregiver in the early morning and the late afternoon. We met with several agencies in the area and she immediately chose Touched by Angels ... primarily because during the interview sessions with Pam Parrot, Mim was the person to whom Pam directed her conversations ... not me ... not my sister or brother. We were blessed in that Mim was still "sharp as a tack" so this made it possible ... but so often, family members and agencies will talk over the elderly and make decisions which they feel are best. This was not the case with Pam. The caregivers who were selected to work with Mim were handpicked by Pam who talked enough with Mim to know her interests and hobbies. They quickly became more than just helpers ... they became dear and trusted friends. On the day Mim took a big downturn and it was discovered that her doctor was out of the country, Pam was there helping me make that tough decision to transfer her to the hospital. Then on what was surely the hardest day of my life when the hospital transferred Mim to a nursing home, who showed up for moral support ... Pam Parrot. It's important to note that the weatherman was calling for extreme weather that morning (sleet, snow possible tornadoes). Each of Mim's caregivers visited her and called constantly to check on her well being. All went above and beyond what was written in their job descriptions. I will never forget this and I wholeheartedly offer my recommendation for this firm and the people who work there. They are the Angels when you need them!

Touched By Angels was a wonderful solution to provide help to my aging parents. They were still…read moreable to stay at home but needed companionship, cleaning services, personal care help and transportation. The agency found a care giver right away and made the process very easy for me as the daughter. When a crisis arose and we needed more services Touched by Angels was there to help. I was always comfortable with them in my parents home.

I am fairly disappointed with the services I received from Visiting Angels, especially since I read…read moresuch positive reviews before I decided to use their services. I scheduled for caregivers to come on Sept 6, 7, and 8 (2024). My mother has serious health needs and is in need of consistent care. For each of these 3 days, the caregivers were no-shows and canceled their visits. On the 8th, we were informed that the caregiver had to cancel because she was "not feeling well due to her period." This left our family in a very precarious and uncomfortable situation, scrounging to ask other family members to come by and help with feedings and changings. A replacement was finally found for the 8th, but we declined. We had already contacted family, who agreed to take out of their schedule to come and assist us. We need more consistency, given my mother's conditions, and Visiting Angels dropped the ball. It adds another level of stress to an already-stressful situation when caregivers cancel and leave us hanging. They offered no type of compensation for our troubles. We requested that they pay our current invoice ($120) as a creative way to compensate us and make us whole from the 3 canceled visits. The owner said no. We have decided to remain with a second company that we have patronized, One You Love Homecare, for our private homecare needs. They communicate well and are sensitive to our mother's condition. I know things happen and no agency is perfect. However, having cancellations 3 days in a row (and with no form of tangible compensation for the problems we encountered) was disappointing, leaving our family in a serious bind. We wish them the best but felt the need to share our experience.

These people ripped me off. Demanded a $1600 downpayment for even starting homecare. Their aides…read morewere hungry, bad-tempered or untrained. One ran out in hysterics. All my billing questions got the runaround. Dishonest people in DurhamNC. So they doubled the charges to $3000. I have 50yrs.experience in hands-on healthcare; I was trained & worked in this field in CT. Shortly after, I assisted the NC Governor's office in reformulating their home health training program. Sorry I trusted this agency. Ever.