Worst customer service experience ever. And that's saying a lot.
Found an vehicle that I was definitely interested in. Used Messenger to communicate with a dealer rep. Advised that I had cash for the sale and was ready to buy that day if the vehicle was as advertised. I live about 2 hours drive time away. I set up an appointment, which the rep. agreed to, later that day. I needed to get approval from my supervisor which I was able to do, and coordinate with others to make transportation arrangements. While enroute, I received a Message that said that a walk-on customer arrived and purchased the vehicle.
Every car dealer over the past 3 decades I've work with, if they agreed to an appointment; honored that appointment by holding the vehicle. The only exceptions were when the dealer rep. stated specifically that they could not hold that particular vehicle. Otherwise, every time; it was held. This was a first. That condition was in no way expressed.
This company has a cumulative 1.8 star review average on Google.
As well, I should mention that the vehicle was listed on Facebook Marketplace and showed no indication that it originated from a dealer. In fact, the dealer rep. (John) gave no indication of a dealership until I determined it from the address he provided to see the vehicle. read more