If i could give them zero stars I would. Absolutely the worst experience with a tow service I've…read moreever had. Quoted me 20-30 mins, after 45 mins with no truck showing up, I called again. They then told me it would be another 20 mins. So after another 30 mins they texted and said the truck was having issues and would be delayed. I asked for an eta and they said 'at least an hr. The truck is broke down so we sent out another.' I said 'okay, what's the eta for that one, then?' He said 'an hr.' Nope. I told him to cancel, that it was bs, and I would call someone else. He said 'well, as i said our truck broke down.' I replied 'good, saves me from paying for your crappy service.' Then he sent a laugh emoji. Unacceptable. They could have told me after the first 20 mins that the truck was having issues, yet they just kept stringing me along. You are providing an EMERGENCY SERVICE for people who are paying you, and not only are you not going to communicate effectively, but you'll laugh at people who are stuck and frustrated??? Don't waste your money or time on this sh*t company.

I called them and they gave me a 60-90 minutes wait time at 10:45 pm. After 90 minutes I called…read morethem back and gave me a 30 minute updated time. Called them after those 30 minutes and they told me the tow truck, was arriving shortly. Another 15 minutes passed and they stopped answering my calls at 1:30 am. Beyond frustrating

Two hour and twenty minute wait. Beautiful weekday. no…read moreexplanation. "In the area" "on the way" Driver polite

From the owner: Fleet of over 25+ tow trucks. We service all makes and models. Enclosed Transport, Private Property…read moreParking Lot management, Accident Response, Collision Services, Road Service, etc...

These folks have been around a long time and are respectful of autos and property. They are timely…read more For Ann Arbor, the prices are fair.

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

I was stranded with 3 of my kids on a Sunday at 7pm. They arrived quickly and were so helpful. They…read moretook great care of the car and also helped me and my kids get home safely. 100% recommend

From the owner: First Class Towing stands ready 24/7 to assist you with all your towing needs - no matter your…read morelocation- whether it's in your neighborhood, or the middle of the highway. Our professional roadside emergency recovery, towing, and transportation services are unrivaled throughout the State of Michigan. Contact us today for instant service with the utmost efficiency and professionalism. We accept cash and all major credit cards and debit. We also accept quick pay with Zelle. We try to make it as easy as possible to our loving customers.

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.

I jokingly told Tim I'd put up a review after I made sure my car didn't blow up. He said I…read moreshould've tested it before I paid him. HAHA~! I found Tim on our Ypsilanti facebook group, after not one, but SEVERAL people commented on how his great work was. Of course it would happen a day before I'm supposed to see my brother in Indiana - my check engine light comes on. I was a little hesitant because he had no website, no yelp page, no business facebook page (that I'm aware of) he just goes by word of mouth and Google reviews - he's completely mobile! After seeing all of the reviews, though, I asked him to message me after piggybacking on someone else's post trying to find a mechanic. Tim messaged me quickly and said he could come by after my dentist apt. After finding the problem he went to get the part and had me up and running in no time at all. If only it happened on a nicer day. At last we was covered by our garage! I let him know if I had issues going to Indiana I'd give him a call back. He said he'd come get me if I did! Great prices, great work, and a great sense of humor. I definitely recommend Tim.

Absolutely a life saver! Tim is professional, reliable and affordable without compromising quality,…read moreefficiency or dedication to providing professional service. I have used Roadside Rescue 3 times and I have never been disappointed with this 'go to' service. I have and will continue to recommend to friends and family

Great job towing 3 classic cars to consignment in a tight deadline. Straight class but it was hard…read moreto initially communicate and coordinate, but they got there on time and performed tasks professionally and with alacrity

Incredibly fast and friendly! They arrived within 20 minutes and my spare was put on in another 15…read more So easy!

I didn't know it took 3 1/2 hours to get from dearborn to woodhaven. driver was "otw" and didn't…read moreget there until at least an hour later. horrible experience, specially when dealing with car trouble

From the owner: Jump start : tire service : lock outs / fuel delivery: winch outread more

Booking a week in advance. Company first said 8am. No show. We called. They said 11am. No show…read more Called back at 1130 with no one contacting us. They said tech was at another location and will call when they arrive the same day. 3pm. Cancelled again. Not professional. We missed our entire day and work. Do not use.

The Flying Locksmiths Company recently changed all of the exterior locks in my house this week and…read moreI was so impressed with Dillon's knowledge regarding locking systems. He totally updated my key lock situation. I now only need one control key to open all of the doors, and my tenants each have their own key. I always had at least 15 keys but they never seemed to open any of the doors!! Dillon was very courteous and patient as he explained the whole key situation to me. I would highly recommend this company to anyone who needs a knowledgeable locksmith for their home or business.