If zero stars were possible, that's exactly what I would give.
PCM Floors is, without a doubt, the worst long-term flooring company I've ever dealt with. We spent nearly $30,000 on what was promised to be a durable floor that would withstand a busy family home with four kids and a dog. Within less than two years, the floors began to crack in multiple rooms--kitchen, kids' bedroom, and master bedroom--completely separate areas of the home.
When I reached out for help, I was met with months of delays before anyone even came to look at the floors. The first repair attempt was in August 2023, after my initial complaint in April 2023. By September 2023, yet another crack had already appeared. Their "inspections" blamed everything from Florida sun, to kids riding scooters, to moisture, to the fact that we have built-ins in our home--anything but the real issue, which is their installation quality.
The excuses are insulting. For example:
* One crack was under a rug in a room with no sun exposure.
* Another was in our master bedroom, nowhere near transitions.
* There's a T-mold in the kids' bathroom, so that excuse doesn't hold either.
* And of course, the original crack in the kitchen happened long before any other home projects were even started.
The truth is simple: PCM installed this floor over tile, creating weak points at the seams. If a floor can't last two years when installed this way, they should never have sold or installed it. Their own inspector even noted "installation related concerns" with expansion space and transitions. Yet instead of standing behind their work, PCM spent more energy denying responsibility than helping to fix the problem.
Their "solution"? Offering me a discount on new flooring--after I had already spent nearly $30,000 with them! That's not customer service, that's an insult.
If you are considering PCM Floors, do not make the same mistake we did. Their workmanship is poor, their accountability is nonexistent, and their products clearly can't stand up to what they promise. What's worse, when problems arise, they'll waste your time, pass the blame, and leave you stuck with cracked, defective flooring.
Spend your money elsewhere--on a company that values its customers and stands by its work. PCM Floors does neither. read more