I thought I'd go to establish jewler that looked fairly nice and one I thought would be reputable, so I went to Payne. I had a 14 CT italian gold chain. I had researched it it it was worth a little over 12 hundred dollars. Payne low balled me and offered me 8 hundred. I said no. I went to OKC to a gold buyer on 73 & S. Walker. It was a seedy looking place that reminded me of a pawn shop with no goods to sell. Kind of like a low class cannabis dispensary. Just a glass window with a gentleman behind it. I'm here to say, you can't judge a book by it cover. The black gentleman was a delightful man who was genuinely interested in me. Then he offered me $1,009 dollars for the chain. Well this old man was ​very pleased. Times are tough. Payne is like a turd in a silk purse 1 star read more

I brought a piece in for repair that ended up being delayed beyond the original pickup date. I was disappointed at first, but when I came back the owner acknowledged the issue and gave me a discount without me asking. The work itself looks fine, and I appreciated the effort to right the situation. That said, communication could definitely be clearer so customers know what to expect. I hope they continue improving, because little things like that make a big difference. read more

If your looking for fine jewelry, look no further than Payne's Jewelry in Duncan, Oklahoma. You will find the friendliest service along with a wide variety of fine jewelry for any occasion. Also cannot say enough about all your jewelry needs being met in this one location, from cleaning to repairs to custom made, a jewelry store you can trust and depend on with a pleasant atmosphere to help you with all your jewelry requests. Highly recommend!!! read more

I've been going to Payne's for many years. Recently I went in to talk to Drew about a Seiko wall clock I purchased 20 years ago. As always, very helpful. It's the place to go for all your jewelry needs. read more

Wonderful service by the associates. A pleasure speaking to them on the phone. Always checking up on you whenever your order is ready to pickup. Excellent place of business. read more

Shortly, absolute ignorant personnel, the rudest customer service and no manners whatsoever. I was looking for an older model of a watch, and after going through 40pages of Google search results, Paynes Jewelry in Duncan, OK, were the only ones possibly having it in stock. As always with online shopping, I checked their opinion and reviews about them first. It didn't look good, but there were not many comments either, so I wanted to believe they just had a bad day. At first, I sent an e-mail enquiry, without a reply for a few days. So, I rang them and I say I want to find out about physical stock availability, as it doesn't specify on the website, and by every single product there is a note to contact them via e-mail or phone (both provided on the site). The woman who answered didn't sound competent. I said I'm ringing form Ireland. Then all of the sudden a man took over the phone, and before I even finished the sentence, he snapped back in the rudest tone ever: ''We don't do phone stuff'' and hung up on me. Being stunned for a minute and trying to process what has just happened, I decided to ring them again. This time the man answered and I say I was just talking to him. He interrupts again with the same motto: ''We don't do phone stuff''. I try to explain that THEY encourage contact on their website and I just want actual stock confirmation as I can purchase it on-line. Again, he didn't let me finish: ''No website or phone!'' and hung up again. On their website it says: ''Payne Jewelry started in 1910 by Mike Payne, began as a jewelry store. Now we are still locally owned and continuing to provide quality jewelry and services to Duncan and surrounding areas. We're proud of Duncan and plan to continue to grow along with her and anticipate exciting things to come!'' Having that in mind and looking at the pictures of the store you think: WOW! So impressive'' and you really want to be a customer there. You'd assume that for over a century they would have mastered customer service. HA, WISHFUL THINKING - IT'S EVERYTHING BUT THAT. The 1910 indeed stands out - in the approach which is as from a century ago and after 30seconds with them you regret every single second of your attention paid to them. Complete waste of time and the worst experience ever. And I mean: EVER! I wonder what they are proud of, as all I observed about Paynes Jewelry in Duncan, OK, is a shame, a total disgrace. And there is a growing number of their customers to confirm that. Keep it up guys and soon you'll become a ''surrounding area'' of the global market. read more

I've done business at Paynes for years. Always friendly and efficient service. Good hometown people.

I dropped a pearl bracelet off for repair several weeks ago. The clasp was broken and was told that they were going to look for a piece for the clasp so I would not have to buy an entirely new one, and that they would call me within the week. A week went by, then two, and I hadn't heard anything so I stopped in to check on it. I was asked "when the latest I could have it by?" (translation: this isn't very important and we're going to put it on the back burner) and that they would call me about the clasp. As of today, one week later, still no phone call. The bracelet is very sentimental to me. I wore this bracelet on my wedding day, and plan to wear it again for my nursing school graduation. Payne Jewelry treated it like an old forgotten book on the shelf. It was only today when I went to pick it up that I was talked to about the status of my bracelet. Needless to say I could have had it fixed by now if they had updated me about not being able to find the part, and now I'm left scrambling to find someone to fix it in time since it sat for three weeks. I worked for ten years in customer service, it's amazing what a simple phone call can do to keep a customer happy. read more