Arrived early in the morning. The office called and sent a text with a picture of Sal and what time he would arrive. Sal found the problem and fixed it and a future problem as well. Would highly recommend this company. read more

Awesome service from Zeke and JC, knowledgeable, kind, clean and thorough explanation of repair. Very efficient. Would highly recommend!

Antonio the technician was very courteous, helpful, and honest. He did a great job figuring out what was wrong and did an expert job at repairing my hot water heater in a timely considerate manner. I highly recommend Antonio and the nice folks at Payless! read more

When my water heater broke, my husband was out of town, my schedule was overbooked, and I had company coming to visit for a week. I was in a panic! The woman I spoke to at Payless calmed me down and found a window of availability that worked for me. Antonio arrived fifteen minutes early, diagnosed the problem and installed a new water heater within two hours. He was friendly and polite, and willing to go over all my options. He even gave me a discount. I'd recommend them to anyone! read more

'Payless' is not how I'd describe it. $500 for a thermocouple replacement. That's a $30 part that took 20 minutes to install. Pricing there is flat-out predatory. Look elsewhere. Actual work done was quality and the guy that came out was nothing but professional. Offered me a discount when I threatened a bad review but honestly, people should not have to threaten you to be treated well. read more

The two technicians were on time and efficient with their time. They explained each step in detail as I was quite inquisitive. And took notes and was welcome to capture pictures as well. I was very pleased that Payless Waterheaters offered the right solution to my needs and replaced the icon kit and burner assembly. JC and Zeke were outstanding. Thank you so much! read more

Great customer service by phone and technician. Quick to fix no pressure to purchase more.

Called in the morning for a repair due to a leaking water heater connection. I was given an appointment window of 10:30a-12:30p, later I received a call that there was a delay with the technician " he got started late" and they would need to push back my appointment time to 1p-3p. At almost 2p I get another call that the technician will not be able to arrive today. That the current customer job is" complicated". They will have to reschedule for tomorrow. Meanwhile I have a leak in my garage. I would have appreciated better communication and more transparency with the availability for repair. I felt jerked around. I would have made additional efforts early on to find another company if I was going to be rescheduled to the next day. So I called another company " Water Heaters Only" which arrived within 45 min. The technician is already working on the replacement. What a waste of a morning "Payless Water Heaters" was. read more

We had a leak, called and Sal arrived within 20 minutes. Customer Service, Professionalism, Personable, Friendly and overall just a pleasant experience. Not only did he fix the issue, he went above and beyond. I will definitely check with Sal and Payless Water Heaters for all my future needs. read more

We got our water heater fixed today by Ezequiel, he was super productive and professional throughout the entire process. It was a quick process and priced super reasonably. read more

If you're looking for them to actually honor their schedule, don't! Was told Sunday I would have a same day appointment for a consultation and repair. They called later to reschedule for first thing in the morning, annoying, but fine. They rescheduled three times today and I finally said enough. Called another company and they came out in two hours. Don't waste your time here otherwise you'll continue to have cold water. read more

Sal was great. He arrived on time and was able to replace my leaking water heater right away. I highly recommend Payless Water Heaters, and Sal. read more

My hot water went out yesterday morning. I went on Yelp and requested quotes to come out and diagnose my issue. I picked Payless from all the responses I received on Yelp. Payless was fast and responsive in sending someone out. I think it was less than 2 hours from the time I texted Payless to the time Tony showed up at my door. Tony was very professional and courteous. Tony looked at my water heater and told me that the water heater was more than 20 years old and should probably be replaced. He gave me an estimate on what it would cost to repair and the price to replace. There were three packages to choose from for replacing the water heater - from lower cost to premium(platinum). I went with the platinum package. Tony got to work right away and finished the install of the new water heater in about 4 hours. He explained the features of the new water heater and the warranties. I asked if he could look at my kitchen sink before leaving. For the last few years the hot water from my kitchen sink faucet was coming out with low pressure. Tony looked at it and found a clog, fixed it and now I have great pressure on the hot water in my kitchen. There was no charge for fixing the kitchen sink clog. The hot water is working great now throughout my condo. It's been a very good experience working with Payless. They were quick and very professional at a competitive cost. I would have no hesitation in recommending them to neighbors and friends. read more

Working with Payless Water Heaters was easy and efficient. I called on a Sunday with issues with our water heater. Evan came out later that same day to diagnose the problem. Within 20 minutes he was ready to go over the options with me - repair the tank, get a new tank, or get a tankless. We had been talking about tankless for a while, so I asked for those options and he was ready to go over all those details with me. He emailed me quotes to go over with my partner. The next day I called with our decision to go tankless and I was able to schedule an appointment for the same day (Monday). Jared came earlier than the given appointment window, which worked out for us so we appreciated that. He got to work right away, had our water back on pretty quickly, kept everything clean, and was finished with the job even faster than anticipated. Hot water is working and we are very happy with the level of service and the friendliness and efficiency of both Evan and Jared. read more

I want to thank Spencer at Payless for responding to our request for a water heater that was leaking. Spencer arrived early and gave me several options. He was able to work with me on the price and installed our new heater in under 2 hours. Got the unit we wanted for a fair price. Thank you Spencer and Payless Water Heaters. read more

Sal was great! Very nice and polite, explained all my options with no pressure. Installed tankless water heater and explained everything in detail. Will definitely be using them for any plumbing needs. read more

Really great experience with Payless and particularly with excellent technician Jared B. No emergency in our case - just a 19 yr old gas water heater making loud violent knocking noises all the time. Jared came at 4 pm (in my requested time slot) after I called the previous afternoon and did full inspection and explained all new codes and requirements and gave me a quote within my budget - and said he could install it immediately. 2 hours later - no more knocking, hotter water and no surprises. Enjoyed chatting with Jared as well. Great attitude and nice young man - even despite toiling away in a tight corner of our hot garage for 2 hours. Payless people kept me informed by text and email as to appointment and Jared's picture and arrival heads up. Five star service for sure! read more

THIS COMPANY DOES NOT HONOR WARRANTIES. We had a new water heater installed two years ago after our old one rusted out. Last night I came home to a completely flooded garage. I made an appointment for a service call between 9am and 11am. The technician didn't make it to our house until 2:30pm. Bad enough already, but understandable, things happen, you were busy. After a quick glance at the heater, technician tells us we need a new unit. Again, it's only been two years. No worries though, we have a warranty, right? WRONG. Apparently labor isn't included. You installed a unit TWO YEARS ago and are going to just wipe your hands of us like that? Seems to me that you either installed a faulty unit (which is on you) or it wasn't installed correctly (which is also on you). How does it fall to me to cover the cost of fixing your mistakes? You are preying on people and it's disgusting. read more

Had chatted with Josh (the owner) through Yelp It has confirmed the appointment however no one showed up. Yelp messages were not responded to. Called in and the lady told me after 15 minutes that unfortunately your appointment did not make it on our board, here are our earliest times that we can come out. My heater is broken and I have no hot water. I could have called another plumber if they had told me they would not be coming out today instead of having me wait at home all day for them. Do not recommend. read more

Payless Water Heaters - Confirmation - Water Heater Installation/Repair Near Me

I definitely did not Pay Less! Cost was ridiculously expensive, close to $700 for a part that Home Depot carried for less than $200. I was over a barrel and pretty desperate; I guess they bank on that. I was advised work would only take about 20-30" so the extra expense wasn't in actual labor. I called Payless because I had a tag on my water heater. I mistakenly assumed the repair cost would be reasonable since my install several years ago was. RIDICULOUS- WOULD NOT RECOMMEND BASED ON COST! Service was fine read more

From the time of setting up my appointment to the final execution, Payless was perfect. I was told that Ezequiel would come at a certain time and he was in fact 30 mins early. He quickly assessed that my old water heater had to be replaced. Gave me a competitive quote factoring in some of the ongoing promotions and started the work. Work was done in time and we had a brand new Bradford White in a few hours. Would highly recommend Ezequiel for any water heater work. He is methodical and completely professional in his work. read more

My water heater was getting older and before it died and flooded my garage I had it replaced by Payless Water Heaters! My technician was Dustin and he knew his stuff. He was friendly and knowledgeable about installing water heaters, and very professional. He provided cost options for me to consider before he started any work. He didn't try to sell the higher cost alternatives, which I appreciated. Within a few hours I had a new water heater. read more

Great price and awesome service. I had a new water heater installed with drip pan. Other companies required that I do expensive an 210 valve and expansion to have them install it. Payless was much more reasonable and suggested the much better (and less expense) option of just drilling a hole in the wall to allow the overflow drain to drain outside of the house. This makes much more sense and they were the only ones to suggest it. Michael S, the technician was friendly, showed up on time, and took less than 2 hours to complete the install. The water heater looks great I would highly recommend Payless water heaters in Irvine to anyone. They also carry Bradford White brand water heaters which is great since that was the brand of my last water heater and that lasted 15 years with no issues. I was happy to get that installed. read more

Payless Water Heaters - Clean water heater install with drip pan. - Water Heater Installation/Repair Near Me

Tech came over and said he couldn't get the pilot light on and I needed a new water heater or 1100 in parts. Had second company come over and turn on the pilot light and fix my issue in 3 minutes. Don't use Payless. read more

Jared came out to replace our old tank water heater with a Noritz tankless. He was very knowledgeable about the product and installation, he explained everything to us and answered all our questions. He even took the old heater away - just a courteous, friendly, trustworthy guy who does excellent work. I would not hesitate to call him again. In addition, communication from Payless was excellent as they sent text reminders so we would know when Jared was coming and the estimates were clear and accurate too. It was nice to have three installation options to choose from. Plus, we received discounts via the website and also by paying with check. read more

Ezequiel at Payless Water Heaters did an excellent and efficient job replacing my water heater! He did a great job explaining all my available replacement options and helped me make the best informed decision for my home. He was able to get me up and running with hot water the same day. Great service, thank you for everything! read more

Joseph.O has been wonderful. He is friendly, patient, professional, and knows his stuff. After answering all my questions, he went right to work and was able to replace the water heater within 2 hours. I am happy with the product and the service. Great job. read more

My water heater was leaking for a while and I had just noticed it yesterday. I called Payless Water Heaters on the same day and talked to a pleasant young lady who took my call. She made an appointment to send a technician on the same day between 3-6 PM. Sal, the technician showed up and provided me with an estimate. This was my second estimate for replacing the water heater. Sal was super nice and friendly and sounded very professional and knowledgeable compared to the first technician who came from a different company earlier. The Payless Water Heater estimate was a bit higher than the earlier estimate but they were kind enough to work out a different plan with me. Long story short, I decided to go with Sal (Payless Water Heaters) because I felt that they would do a better job. He made an appointment to come the next day around 8:30 in the morning. They were very professional and kept me informed by text messages on the time of his arrival. He showed up on time and replaced the water heater in 95+ degrees condition. I was very surprised how pleasant he was the entire time on such a hot day. He did a fantastic job and I am very very pleased. I even asked him for a quote on another job. I definitely recommend this company to anyone that is looking for professionalism and a great job. read more

Great job from Juan today. Great professionalism and expert work ! Juan showed up at 9 and the work was done by lunch time. Appreciate that ! read more

Ezequiel expertly installed a new water heater and pressure tank. Out of interest, I watch the whole install, and there is a lot to do; tank drain, pressure relief line, water lines, drip pan, condensation line from furnace that had to be worked with, etc., both for old tank removal and new tank installation. Ezequiel answered all my questions and explained the process. Very satisified with the installation. read more

Water heater replacement professional, prompt knowledgeable and fair price. Carlos was very courteous and knowledgeable. Totally satisfied read more

Great experience and great price. Jared's service is awesome we have tankless water heater re-builded. It took him about 3 hrs. There was a gas issue after replacing done. He came back to check and replaced a gas valve for us with no extra charges. He is kind and polite. Recommend this business. read more

After the nice gas company man could not solve our impossible to re-light recently pipe-leaking 12-year old water heater, we called Payless. They came out promptly within two hours of the call. Juan, the amazingly skilled and cheerful technician, came prepared, assessed the problem and offered a couple of viable solutions, one being to replace the old with an upgraded model which he had brought with him in the company van. Within two hours, we had an up-to-code, safe, reliable, earthquake strapped, reasonably priced new water heater. Juan spotlessly cleaned up his work space, hauled away the old water heater, and left us feeling relieved and grateful for prompt, friendly and professional service. I would definitely call them again. Thank you, Juan! read more

USE ANOTHER COMPANY!!!! Where to begin. Oh yes, two years ago, my wife and I had a new water heater installed and was told by the technician that there was a parts and labor warranty for 6 years on the water heater. We're happy and expect the water heater to last quite a while. Fast forward 2 years and my wife walks into our flooded garage because the water heater broke and began leaking. We have a 6 year warranty though so we're good. NOPE!! We were told a technician would arrive between 9 - 11 am to fix the water heater and didn't show up until 2:30 pm. We're ok with that because stuff happens but then when the technician calls his boss who is the Manager and his name is JOSH, Josh told his technician to tell us parts and labor are not included and it was going to cost over $1,000 to install a new water heater. With the warranty, to install a new water heater, it almost cost as much to install as if we didn't have a warranty. This was unacceptable and we told Manager Josh we were told by his technician when installed that it was all covered. That wasn't good enough for Josh. Josh refused to honor what his employee had stated but then began throwing numbers at us as if he was giving us a discount to get a new water heater installed, which they either installed incorrectly, or installed a faulty heater. Either way, it was their mistake they needed to fix, but they refused to do so. So after numerous attempts to explain to Josh about how his company was not honoring what his employee told us, he said he'd call his boss, the owner to explain the situation, but Josh said his boss probably wouldn't honor any sort of discount, which wasn't comforting. Josh said the best price he could do was a little over $900 for the install of the water heater we had a warranty on. So, after Josh speaks to his boss, what do you know the number comes down to $500, so the $900 was not the best he could do. They were just throwing numbers around and could have honored the warranty and what the employee told us, but to make a little bit of money, they didn't want to work with us. We were stuck in a corner and had to pay the $500. This company is sickening and disgusting and would never recommend anyone use this company as you will get screwed out of money and flat out lied to. Would HIGHLY RECOMMEND you go to ANOTHER COMPANY who is honest and trustworthy because now we have another water heater installed by a company who doesn't honor what they tell their customers. Payless Water Heaters is and should be a no go for anyone looking to get one installed. On a positive note, Technician Josh, not to be mistaken with Manager Josh was amazing and very courteous and professional. He should work for a different company that appreciates people. Technician Josh needs a raise and was empathetic to our situation and very respectful. read more

Jared was very helpful and i highly recommend him and Payless! he did the job done in a couple hours

Our water heater started leaking, and Payless was able to help me shut things down so we wouldn't have any water damage. Then, they sent Manny out the next day, who diagnosed the failure, gave us options, and some candid advice, which we took. Manny then proceeded to quickly and skillfully remove and replace our broken system. Within 4hr, we had hot water again. Extremely grateful to Manny and the Payless team. read more

Payless is a great company and very responsive! Jared B my installer was really good and installed my water heater quickly and professionally! He also went the extra mile to make sure everything was perfect. I would recommend Payless and Jared to anyone! Frank K read more

Carlos showed up on time and quickly assessed my water heater needs. I needed a new one. Within 2 hours, Carlos removed the old water heater, replaced the water valve and gas valve and installed new. They even upgraded the warranty. I would recommend using Payless for standard hot water heater needs. read more

Thanks to Spencer who help us making a decision to go tankless. He showed us all our options with tank vs tankless including pricing. And after see the benefits of the rebates and federal tax credits. We felt we made the right choice. He was very professional and installed our new tankless water heater in a very timely matter and the left the job site clean. He explained everything we need and wanted to hear. I would highly recommend Payless Water Heaters to anyone. read more

Payless Water Heaters - Tankless Water Heater - Water Heater Installation/Repair Near Me

We needed a replacement water heater right away and contacted Payless Water Heaters. They came out right away and their technician Joey, presented us with several options. We selected a model that met our needs and budget and Joey had it installed in no time at all. The install was very professional with a quality unit and fittings. They hauled off the old unit and left the premises cleaner that they found it. All in all a very positive experience and we would definitely use this company again. Tom C read more