I don't do this often, but I think my review will be helpful…read more We almost didn't go because the few reviews here were bad (but they were also years old ). But we tried it anyway. We were looking for a sectional for our home and had been to the bay, lazyboy, chesterfield. Hadn't found the right one good quality at reasonable price. We after walking around the typical furniture setting (which my wife enjoys but not me so much) We were greeted by Gary. A consummate sales person doesn't sell at all, but educates with their knowledge ( and clearly Gary's expertise in design is a terrific help) We ordered our sectional from him, confident that we were treated in the most professional way. Just wanted to say thanks!

Useless customer service. They hang you out to dry and couldn't care less…read more Need a rating below 1 star. They don't deserve a star.

Staff is very helpful and knowledgeable . The delivery guys were respectful of my home and right…read moreon time. I had a great experience with Millbank Family Furniture, we will definitely return.

We are so very pleased with the desk purchased at Millbank Family Furniture! Our salesperson and…read moreother staff were very accommodating when we called with questions. Nancy helped solve an issue with hardware I had picked out providing me with pictures through email to help me make the change. The bonus was that the desk was ready earlier than anticipated. It is a quality piece of workmanship!

We purchased a new bed from Home Furniture in Guelph. Absolutely the best service from walking into…read morethe store to buy the best product for our needs to the delivery & set up. Zeon the delivery person was professional, helpful & friendly. Jane S

We recently purchased a sofa from this store and were completely happy with the purchase. Our…read moresituation was a little drawn-out because of a basement reno, but the staff were extremely accommodating and helpful. Samples were brought home to colour match without a hitch. The delivery by Zeon and Greg was smooth and professional. This was our 4th major purchase from this store and we do shop other stores for price and selection. However, we keep coming back and will do so again.

I had bought two inexpensive sofas from a 'reputable' furniture store with a guaranty that if any…read morerepairs were needed, the added warranty I purchased would cover. This was not so when the springs from 4 of 6 seat cushions started unleashing themselves, much to the dismay of my guests and myself! I called The Foam Store last Wednesday and ordered 6 new seat cushions. All I had to do was give the measurements and I was given a quote plus delivery to my home 200 miles away. They arrived yesterday, Wednesday. The foam is very dense and the fit is exact. I have already replaced the poor ones. The sofas look amazing and they are now very comfortable to sit on. Thanks to all at THE FOAM STORE in Kitchener!

After shopping around for 4 months and doing my research i decided to go with Top Choice for my…read moresectional couch. The furniture rep Harry was helpful and very knowledgable. He took me through the entire process and made sure the couch was to our specifictions. Harry knows the industry and it shows. Top Choice went above and beyond to accomodate some of my requests and if there was a concern they wasted to time finding a solution. They have a great selection of furniture to go along with their electronics and i will be using them for all of my future furniture, electronics and appliance needs. Great experience.

My chest freezer stopped working with no warning; Hassan was able to set me up with a new one and…read moreget it delivered on the SAME DAY! Good quality brand, good price and FANTASTIC customer service. Thanks for your help!

Best Home décor store in town with metal wall art and décor for Homes, walls and gardens. They also…read moreoffer furniture and custom garden planters and flower arrangements. I found the best holiday gifts there. The best in Kitchener Waterloo KW region!

I love this store! It has the most unique contemporary interior and exterior decor in KW! Best…read morefaux floral, so many Canadian Artisans and manufacturers--amazing!

The only reason that I have given one star is because there is no option to give zero…read more We purchased a couch and paid $1100. The seams ripped in the first two weeks. We sent emails and pictures with no response. We went to the store and was told that we had to provide them with the delivery date in order for them to action. This was done. Due to Covid shut downs this has dragged on and on. Finally we had someone respond and then pretty much ghost us so another trip to the store in person was made. We were told that the model we purchased less then a year ago is no longer being produced and that we would receive a store credit in the amount of our purchase to put towards another product. I asked for the business card of the individual and wrote the agreement on the card and had him sign it. Following up two days later I was told that they are trying to decide what kind of credit to give me. I mentioned the agreement and was told that they didn't say that, even though I had a signature on the agreement. The couch seams have fallen apart in two areas with several other spots starting to go. These people do not sell quality items, they do not provide good customer service and do not stand behind their product. Buyer beware...spend your money elsewhere.

Their customer services are amazing and they have variety in furniture items which resembles with…read morethe home needs .....at a very good prices i recommend to everyone to must visit there.

Avoid at all costs - extremely poor customer service…read more I bought a bed frame from this store a few weeks ago. Upon discovering that I had ordered the wrong frame by mistake, I returned to the store to inquire about a refund. I figured this should not be a problem, since I had not even picked up the bed frame from their warehouse yet. I was charged over 25% of the price of the frame as a "restocking fee" to simply not pick up item. Keep in mind that this frame was extremely compact, and did not take up very much space. As a student struggling to make ends meet and getting by with student debt, I am beyond disappointed that the Snuggler's manager chose a $30 profit over reasonable customer service. I strongly urge anyone to avoid this store whenever possible, as my experience highlights Snuggler's concern with immediate profit as greater than its willingness to develop a positive relationship with its future customer base.

I've shopped with Snugglers over the past few years. I noticed a problem with some coils in the…read moremattress. I knew I didn't have a receipt but phoned anyway. They were very receptive to helping me. They looked up my purchase and had the problem resolved. Happy customer!