Terrible experience. I regret bringing my cat here…read more
I brought my cat to this clinic because she appeared to have injured or sprained her leg, and they were the only place that could see her immediately. Unfortunately, this was one of the worst veterinary experiences I have had.
The exam room did not look or feel clean, which already made me uncomfortable. A veterinary clinic should maintain a clean and hygienic exam room, especially when sick or injured pets are being assessed.
After I checked in, I was left waiting alone in the exam room with the door closed for over 8 minutes. During that time, I could hear the doctor chatting in the back area about personal matters, including high school friends. I was there because I was worried about my cat, so hearing casual personal conversation while waiting felt extremely unprofessional and disrespectful.
When the doctor finally came in, the exam felt rushed and incomplete. In my opinion, the doctor spent most of the appointment typing instead of carefully examining my cat. I specifically mentioned that part of my cat's tooth was broken, and the doctor's response was basically that my cat would not allow her to examine it. That answer made no sense to me. I brought my cat to a vet for an examination, but when I pointed out a visible issue, I was essentially told it could not be examined because my cat "would not allow it."
My cat is a mature, calm cat. She was not aggressive or out of control. If a vet cannot properly examine a calm cat after the owner points out a specific concern, I seriously question the quality and thoroughness of the visit. It felt like taking a car to a mechanic, pointing out a visible problem, and being told the car would not allow the mechanic to inspect it.
For a bill of over $200, I expected basic cleanliness, professionalism, attention to detail, and a proper examination. I did not feel I received that. Instead, the visit felt rushed, dismissive, careless, and not worth the money.
I left feeling that my cat was not properly cared for and that my concerns were not taken seriously. Based on this experience, I would not return and would not recommend this clinic to other pet owners.
