Absolutely awesome experience. Zach got us hooked up with Condo homeowners insurance with one phone…read morecall and less than a half hour. Very nice, knowledge guy. Highly recommend.

From the owner: The Zachary Racow State Farm Insurance Agent is proud to serve Branford, CT and the surrounding New…read moreHaven County with Insurance and Financial Services. Contact our office today for an Insurance review to see where we can help you with your Auto Insurance, Homeowners Insurance, Life Insurance and Financial Services. We are also able to assist small business owners with their Commercial lines of Insurance. We would love the opportunity to earn your business. License #: CT-19679751

Avoid This Office at All Costs…read more My experience with Stephanie Lupoli, Lora, and the rest of this office has been absolutely disgusting. The way they treat clients is shameful, and people deserve to know how unprofessional and dishonest they are. STEPHANIE herself is rude and condescending. The first time I ever spoke with her, she didn't even bother to greet me INSTEAD she just answered the phone with "Who's this?" as if I was bothering her. Her attitude every time has been dismissive and nasty, with zero respect for clients. Lora & Conner made promises they never kept, told me they would take care of things and never followed through. On top of that, one of their agents even asked me my age in a demeaning way, as if I was too stupid to understand my own policy. That level of rudeness is beyond uncalled for. This office ignores calls, avoids emails, and when they finally do respond, they act like they're doing you a favor. They lie, they mislead, and they never take responsibility for their own mistakes. Instead, they leave clients stuck with the consequences of their negligence while chasing their own commissions. Stephanie, Lora, and every person I've dealt with here should be embarrassed by how they treat people. Their behavior is appalling, their professionalism is nonexistent and their customer service is disgraceful. Do not waste your time or money with this office. They are liars, rude, unreliable, and will only bring you stress and headaches. Absolutely shameful!!!!!!!

for over 20 years i was a customer always paid in full on time…read more they offer a deal you pay in full to avoid fees last renewal I opted to do that as usual yet they felt it was better to not take full payment and charge me fees when questioned they got rude and wrote sorry for trying to be nice I understand mistakes happen but fix them without being rude so they charge me and tell me they are doing me a favor I would tell everybody to avoid these thieves at one point they ha d3 cars listed on our policy we neve rhad three cars then they lie d about that good thing we were able to go back and prove they lied

These guys are great. If you are looking for good rates, they have access to many carrier choices…read moreto shop around, but beyond that they go above and beyond to help their clients. It would be really easy for them to say "call the carrier" with questions and requests, since that's technically the right thing to do, but instead they act as an advocate and help their clients navigate the system. They definitely give a personal touch as opposed to online or 800 number brokers.

I have a small policy with this agency but I am treated as if I were their most important client…read more I cannot begin to describe how wonderful Shari Donovan is: dedicated, caring, excelling in customer service, etc. I cannot give her enough accolades to show my appreciation towards her. She can be reached at 203-453-4829. I am 72, had many agents over the years, but she is the best!

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

AAA Travel experience was terrible. We called the Branford office for our Honeymoon. Little did we…read moreknow that it rolled to a regional system. I was lead to believe that it was the Branford office. Once our trip was booked I never heard from our travel agent Austin again. I had to track down someone to pay the remainder or my reservation or it would have been canceled. I ask for a supervisor to call me no one called back. When you pay 7k for a trip you at least expect a call back. No one cared. Terrible experience.

I worked with Mike Crosby. He was very honest and knowledge about the products. I highly recommend…read morehim.

I think this place will make sure I stay far from this company. After messing up our policies…read moreseemingly daily, they seem pretty passed when we wonder why we got double charged. They gave us the wrong coverage and can't even seem to fix it. Please just stay away, they're just in it for the cash.