Melissa is one of the best groomers I have had for my 2 shih tzus. She really pays attention to what you want style-wise when you drop them off. Her cuts are symmetrical & she has a great sense of style & what might look best for your dog. I feel fortunate that her shop is so close to where we live & that I am able to book an appt online that is not weeks & weeks away too. My dogs are not all wound up when they get home from their grooming because she keeps a well controlled & calm environment for them while they are with her. Many other places I've been to do not have bowls of water out for them to drink but Melissa always has fresh water out for them which I feel is super important especially for my 2 tiny Senior Shih Tzu dogs who have a difficult time with the heat due to their brachycephalic (flat face anatomy). It can be tricky trying to find her salon but if you just turn into the parking lot on the opposite side of the road directly across from Jack in the Box in Lafayette, you will find it towards the back parking areas. read more

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Melissa does a wonderful cut. Not just my longhaired dachshund but other dogs coming out. Once there was a misunderstanding about length but all growing out nicely. read more

I've been bringing my dog to Melissa for over 5years now, and I wouldn't trust anyone else. Poodles are difficult breed to groom and she is truly amazing at what she does--my pup always leaves looking (and smelling!) incredible, and she's clearly someone who takes pride in her work. read more

We used this place for many years, just because it was convenient by location, the service was ok, not so perfect. Last time the groomer took the dog for entire day with no foot and water. For some reason the service was not done at all, just washing and combing. No cutting at all, not even trims as expected and as suppose to be done. After that She charged full price. When i call and ask to redo this jobs, she start yelling at me and to be so rude. Mentioning what my dog is very old and i have to brush him by myself.... I would not recommend this place because of the very poor and unprofessional customer service. read more

I have pugs, they are the most adorable dudes but also they are the worst about bath and nail trimming, after many failed attempts at different groomers we landed with Melisa and I couldn't be happier with the final result! We are definitely keep bringing our boys here!! Price was very very reasonable and she was great to del with! read more

OMG. Love them! So friendly and caring with the animals. Very knowledgeable and clearly love what they do. I was surprised by how reasonable the pricing was for the services my pets needed. You can absolutely trust these amazing people with your furry friends! read more

Alert- Neighborhood gem I wanted share the great job Melissa did on our dog. There are a lot of 'groomers' that do not know how to treat a dog with a double coat. Melissa did such a great job. She's amazing!! Amazing attention to detail from the top to the bottom nothing was missed. Online Appointments - website has convenient functionality that allows you to book online appointments Prices are posted online Parking - located in a small, unassuming strip mall. Limited spots so don't be surprised if you need to find street parking. Highly recommend Pawsitively Primped read more

Pawsitively Primped - Pampered Pom. - Pet Groomers Near Me - Lafayette, California

Brought my cat Coco in for a nail trim and there was no waiting and we were done in just a few minutes. Happy to have found Pawsitively Primped, I will be coming back each month for her trim. read more

Melissa has been a godsend! She is wonderful with the dogs, and they love her!!! Polo gets excited every time he gets to see her. Melissa goes the extra mile for our pets, and they come home happy Thanks Cj & Yvonne read more

Pawsitively Primped - Our baby Polo - Pet Groomers Near Me - Lafayette, California

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Easy scheduling, excellent care, highly recommend. I don't know if it's just me, but I never make the right parking lot turn, so give yourself a few extra minutes your first (and maybe second) time visiting. read more

Super happy with the result and treatment of my dog. Melissa is a very caring owner and groomer and I keep coming back here as she is fantastic! read more

I highly recommend Melissa for the excellent service she provided at our last visit. Our dog had a tooth extracted during a recent veterinary procedure and I was told that they would use absorbable sutures which should disappear within a couple of weeks so that I would not need to go back for another visit at the vet. I was unaware that the vet forgot to do this and actually placed non-absorbable sutures. When I came to pick up our dog after his grooming appointment, Melissa informed me that she found a suture in our dog's mouth and removed it. She said that she has had some years of experience as a veterinary technician and takes it upon herself to look at the dogs thoroughly and not just simply to groom them. Who does an oral exam at a grooming appointment? Someone who actually cares about the well-being of a dog. If Milo could say thank you then he would. Since he can't, I want to acknowledge Melissa for doing a great job. read more

Pawsitively Primped - Milo after grooming. - Pet Groomers Near Me - Lafayette, California

Hercules loves Melissa. And she was very patient with his puppy years and now with his teenage years. I like she has a strict drop off and pickup policy to help dogs from getting anxious. read more

Oliver loves everything and everyone here! He always looks great after a visit! Melissa and her team are simply the best! read more

I tried, but I'm so annoyed that I have to write a review. Not only because my dog was not groomed as discussed but because the owner was honestly so off putting that I won't ever be back. I made an 11:30am appt - she didn't even get to my dog until 2pm - which means he sat in a cage for 2.5hrs. I got there and I watched and she asked me to enter my address and phone # into her phone (which I had already done that online when I made the appt so she should have utilized that information, IMO). I showed her my inspiration photo of my dog and texted it to her and she immediately said his hair isn't long enough to do that (actually my dogs hair was longer than the inspiration photo so it should have been a trim job but I'll let you see the pictures yourself). She asked if I wanted half the length or less than half the length. I said I don't know - she rolled her eyes and said you have to tell me and I, again, referred to the photo I brought stating I like this length so whatever achieve this is what I want as I don't speak in groomer terms so I wanted to be clear with a photo and explain what I liked about the photo. I like how the hair is all the same length - his ears aren't longer and his beard isn't longer - it's all the same length on his face - this is also known as the teddy bear cut in groomer terms. I do not like it when his face is shaved looking I told her. This is literally what I said to her. WTH! She called me at 2pm and said I'm starting him now and should be done around 2:40pm. I arrived right at 2:40pm in the parking lot and sat in my car to send out a quick work email and all of a sudden she was banging on my window and in an exasperated voice said "I have to pick up my kid. I need to go!" I told her I had no idea and got out immediately to get my dog. For one, I think that was unprofessional. For two, if you were so tight on time you should have mentioned it in your phone call at 2pm that "hey by the way, I have to pick up my child from day care so are you able to get here right at 2:40pm?" I just saw my dog and all I wanted to do was get out of there and never go back. She literally shaved him and completely disregarded the photo. Good freaking lord. How difficult is it to trim him down to all the same length? Honestly? Never going back and definitely spreading the word. read more

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The person working there was extremely rude, borderline aggressive, because I booked the wrong service. It was a very disturbing experience, and I will never return there. She was yelling and screaming at me, which made me feel unsafe. It was a horrible experience, and I don't recommend it to anybody, even though I am generally very supportive of small businesses. I want to clarify that the person referred to in this review was an employee, not Melissa, who is the business owner. I've had many interactions with Melissa before, and she is a nice person. read more

I know they used to treat dogs well and give excellent haircuts, but in the last year something's changed and I definitely don't trust them any longer. I watched with my own eyes Melissa shout at a customer and while doing so yanking (hard) on that customer's dog's ears so hard that the dog started squealing. Shouting at customers is one thing, but hurting dogs is another. I was shocked. If you love your dog then consider somewhere else. read more

Horrible horrible horrible experience. I was crazy excited to take my baby here, but was beyond amazed with how rude she was towards me and my baby. I'm not one to ever write reviews, but I felt the need to write this one to warn other dog owners. Take your dog to another groomer who actually knows how to care for your fur baby. UPDATE: I really am amazed by your response. First of all to claim I've never been here before? What is that? And second I don't even know who Johanna is, but you truly cannot ever take responsibly for your own faults with your business. I went through all your negative feedback, and like I just said you have a habit of never taking ownership of your own faults but instead blame your customers for their negative experience with you. Very very very disappointing response and as stated above, terrible experience as this business owner shows in her response. read more

Super patient and caring with my mother's older dog which needed extra attention due to matting. We will be back for regular grooming.

My puppy loves Melissa. I have a 6 month old puppy, who I wanted to get used to grooming at a young age. I have brought him in 3 times now, and he comes out looking great and is as happy as can be! Melissa has been so patient with my high energy pup, and takes such good care of the dogs. He absolutely adores her, and I am so grateful to have found them! read more

Pawsitively Primped - Pet Groomers Near Me - Lafayette, California

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Great experience with Melissa at Pawsitively Primped! Our little Shih Tzu/Lhasa also mix got an excellent grooming and Melissa took care of all the details we discussed. Thank you Melissa! read more

Pawsitively Primped - Pet Groomers Near Me - Lafayette, California

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We love this place the best of the best for dogs They are grooming. Super professional and very creative. I am highly recommended about this place. read more

The absolute worst. Stay away. Extremely rude. She should not be in any business that requires customer service. My son is a kind gentle person. The time before she told him she liked to leave by 4:00. He came at 4:00 after almost four hours of grooming thinking he was doing her a favor. She yelled at him. Unacceptable! Melissa responded to my review saying Sophie had been there several times since the incident. Not true. I have NEVER gone back there and NEVER will. read more

I want to start this review by saying MELISSA is amazing. We have been taking our teacup yorkie to her for years. There are some medical issues going on with Melissa, which makes this harder to have to write this review. The only reason I am writing this review is because she caused serious harm to my dog's ears. Here is a picture of the cotton ball that was shoved so deep in her ear that I had to take her to the vet to get out. The woman that she has left her business in the hands of is not only unqualified, but she is horrible to have to work with. I dropped our dog off at 9 am and was told it would be 4 hours tops... she said she would fit Lady in because she is so small. She also asked me to text and she would give an updated time. After texting with no response, I waited the full 4 hours and went in. Not only was Lady not done, the woman was rude in saying it would take another hour. I had work, so I said I had to step out and make a phone call to make arrangements for pick up. The woman chased me out of the store with Lady, telling me I couldn't leave her if I wouldn't be able to pick her up. It was at that time I told her, again, I was trying to make arrangements but the woman wasn't having any of it. She was rude, told me that she wouldn't groom my dog and then tried to charge me for not doing anything. read more

Pawsitively Primped - Cotton swab shoved in dogs ear. Unable to remove without vets help. - Pet Groomers Near Me - Lafayette, California

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We just moved to the area and needed to find a new groomer for our 16.5 year old Shih Tzu. It was easy to make the appointment on the website. Melissa listened intently to our little old guy's special needs and we are so pleased with the results! He looks like a puppy! We will be back! Thanks much, Melissa! read more

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I thought I'd try out this groomer as it is close to my mom's house. It was a mistake and I will never go back. It might be the worst customer service experience I've ever had. Not only were they incredibly rude to me, they did a very poor job grooming. The only positive thing I can say is at least my dog wasn't injured. I also wish I had read more reviews before going. read more

It was our first time taking our schnauzer pup a few months back and the groomer was so rude. Not welcoming at all...looked at my dog and us like we were inconveniencing HER even though we had an appt. She was rude my husband said we will just leave and walked away. She was offended and proceeded to tell us she wasn't taking us as a client because he walked away. He walked away because of the rude and stand off attitude from the get go and we were not leaving our precious pup with her. After a week of being excited to meet her and take our pup there...we were very very let down. We will always walk away from negative vibes regardless what your reasons are for it or excuses. Didn't even get her name...She may be good at what she does but her anger and attitude may get the best of her. read more

OMG, Melisa is very rude! Terrible customer service!!!! Last Wednesday I made an appt for my cat. Today I've received a notification that the appointment has been canceled. Immediately I called the shop, Melisa answered, in an irritated voice, told me that she had never cleaned my cat and had no such services for the cats. When I told her I had the option to make the appointment online ... she hung up on me... Not sure why and how she's (still) in business... read more

Pawsitively Primped - Pet Groomers Near Me - Lafayette, California

It's unfortunate how incredibly nasty and rude the team is here, as they actually do a good job of grooming. But, after several visits of enduring verbal abuse - and watching Melissa aggressively rough up my puppy to make a point, I am finding another groomer. It's not worth it, and the poor dogs!! read more

Should have read the reviews before going. Treated so poorly by Melissa and I wouldn't trust leaving my dog with her. Stay away.

I'm very happy with Melissa's work. She does a great job and the price is reasonable. read more

Pawsitively Primped - Washed, trimmed and blow dried. - Pet Groomers Near Me - Lafayette, California

We went one time previously and everything was fine. Made a second appointment and our au pair went to drop our puppy off and was met immediately with rude behavior. The person working stated she doesn't accept dogs this size. However I had a direct conversation with her previously and confirmed our 19 lb. puppy was still acceptable. She also stated she had knotted fur, which was not the case because I even brushed her myself yesterday. She was rude to my au pair stating she didn't understand English. When in fact our au pair didn't understand why she wouldn't accept our puppy for our confirmed appointment. I booked this three weeks ago and is honestly impossible to find any appointment right now but we will never be going back. Coming off of a year with so many challenges I am still continuously disappointed at our lack of cultural sensitivity and how we treat each other. Edit: in response to the business owner's reply... I will let that rant speak for itself. If I were a customer looking to find a new dog groomer I would be deterred by her response alone. read more

Worst experience ever! The lady got so mad and was so rude because I showed off before she reached out (provided she did not answer my text and I urgently needed to head out) she charged me full service and although it is the place policy to so I'd showing up before time is up, it was her attitude and lack of understanding/empathy that really got me upset! I do not recommend this place at all. Will look for another place to trim my dog, she can barely see as of now which this lady clearly did not care! read more

Took my mini golden doodle Emma in last Thursday for her first puppy cut and was thrilled with the results. I was surprised how well she was cut being a wiggly hyper puppy. My wife and I are both excited to have found this awesome local business and look forward to bringing Emma there for regular groomings read more

Update: Not only has Melissa missed the mark continuously on customer service, she has admitted to stalking other unhappy customers. It's a little scary to think that if you leave an honest review you're subjected to her foul mouth bashing. If she put as much effort into fixing these issues as she does writing lengthy responses bashing dog owners maybe she wouldn't have any bad reviews? The fact that Melissa has to lie to try to cover up what happened is a little scary and makes me glad I didn't trust her with my dog. I read Alex's review and I feel for her and her situation as well, I wish I did know her so I can buy her a drink for her troubles! If anyone is interested Shear Canine in Brentwood is AMAZING! They took my sweet senior dog in NO issues. My boy gets nervous around groomers and they were SO gentle, catering and loving that he didn't need a muzzle! (Muzzles help him focus his nerves, he can't really bite being he has no front teeth... cause he's a senior dog). Honestly someone in the dog business bashing dogs and their owners is so embarrassing. 10/10 Shear Canines is worth the wait/drive!! read more

Pawsitively Primped - Picture of my "severely matted dog." Lol if you can't groom dogs just say that. - Pet Groomers Near Me - Lafayette, California

A very difficult time for me AND my dog -- worst in his 10 years of grooming exp. 7 hour ordeal when I had specifically asked and was assured of a very quick session due to his Addison's. As a previous reviewer indicated, a lot of attitude came my way. But my dog did get a nice cut. Too bad it took so long and created such hostility. If your dog has any anxiety issues with being at the groomer, you should look elsewhere. $10 above other groomers, as well. When I mentioned that her website mentions they believe a dog should be there no longer than 3 hours, they denied that it says that. Check for yourself. read more

I have had the same groomer for the past 2 years but now that she has become Instagram famous it's been harder to get appointments without scheduling them months ahead. So I am looking for a backup groomer. I came across this shop and saw that there was a bunch of bad reviews. So I read them and I also read the reply from the owner. I am impressed!!! Good for you for standing up for yourself, your staff and the animals. Not a lot of people do. read more

Melissa is the BEST groomer for my "Chug" Lily May! Lily May will not let anyone besides Melissa trim her nails and express her glands. I can't recommend this business enough. Melissa always goes out of her way to accommodate my crazy schedule as well. It's a joy to see her - I refer to her as "the Chug whisperer." Thanks for being AMAZING Melissa! read more

Reasonably priced and great service. My pupper is a handsome boy! Already booked another appointment. read more

Pawsitively Primped - Pet Groomers Near Me - Lafayette, California

Melissa is amazing ! Scout is normally terrible during bath time . But when he gets with Melissa he does so well . She always squeezes us in & it's amazing she's like a dog whisperer ! Annnd he smellls soooo good until our next visit ! read more