Tim, who is some "kind" of manager there might be the rudest person i have ever encountered in my life. I cant believe the staff there is aloud to even talk to people on the phone, because they are clearly socially retarted. Thus why many of the top employees there have quit. You could not pay me to go there. Montana has so much more to offer than some pretentious resort. Just to be clear, tim sucks read more

Recently, we stayed at Paws Up for the Master Chefs weekend and were really quite exicted about it. To say that Paws Up is highly skilled at marketing would be an understatement as nearly every blog, review or comment seems to have their spin on how great the place is. In reality, this is a place that over-promises and under-delivers in nearly every aspect of customer service. Simply put, Paws Up charges 5 Star resort prices (or more) , and delivers a 3 Star experience at best. Most of the staffers will tell you that they think the owners take advantage of them and some even commented to me that the guests are routinely ripped-off. Maybe that is why the service is so poor. I suppose the most comical thing that happened is that one night the resort put on a wonderful wine tasting/dinner. When we arrived at the "Trough" we parked the car that had been given to us to use. Immediately, one of the staff memebers took our keys indicating we would be driven back to our cabin after the event because the wine would be abundant and it would be safer to be driven back to our cabin. When it came time to go back we waited in the cold for the better part of 30 minutes to then find ourselves in a van being driven by an employee who also attended the dinner/wine event and was so drunk that he was laughing, slurring his words and generally making a fool of himself in front of the ten guests in van. The setting is beautiful (of course it is Montana) but the hotel staff is untrained in how to provide quality customer service. Many staffers simply have a "deer in the headlights" look on their faces when you have a queston or make a request. The place is so tightly contolled that you can't even adjust the temp in your $3000 a night luxury home without calling the front desk to do it for you electronically from headquarters. Even the instructions for the TV remote control were for another TV/Video setup making for another call to the front desk to get someone to make the three mile drive to help you turn on the set. With the exception of the cowboys and guides, don't expect any type of friendly knowledgeable service at this "Last Best Place". What you can expect to pay though is $25 for a bowel of chili that will not help much with the stomachache you already have from trying to turn the heat up and get the TV/DVD working. read more

Simply stated...what an unforgettable weekend at Paws UP !! We just returned from attending the Montana Master Chefs weekend at Paws Up and we truly had one of the best times of our lives ! We first arrived in the afternoon and after a wonderful champagne reception, we were escorted down to our tent at Pinnacle Camp and it was beyond cool - you look straight out to the river and the most magnificent scenerey anywhere ! It got down into the high 20's on the first night and even though the tents are well heated, being the wuss city slickers that we were , the next morning we quickly requested one of the Meadow homes and were moved to heated luxury within the hour. Having a Ph.d in Four Seasons and Ritz Carlton lifestyle, we should have known better. But the weekend was all about incredible dining and wonderful wines and every meal was so very special that you hated to see it end....but truly, the greatest aspect of Paws Up are the guests from all over the globe ! We met the most engaging and interesting people during this weekend and it was amazing that everyone had a story about who they were and where they lived and it was a joy to hear so many fascinating tales. Paws Up is an essential "bucket list" must visit and we cannot wait to return...we were so pleased and impressed to meet Nadine, the owner with her husband Dave as well as CEO Steven, and they virtually joined us and participated throughout the Master Chef's event ! There is truly only one Paws Up and my fellow Yelpers, you are in for an awesome adventure if you give this a try ! Jim Q read more

Hi,After reading the existing reviews i can only assume i am in the minority regarding my opinion of this resort .Paws Up is a great concept . But the place lacks execution from reservations to check out...... "there was always an unfulfilled promised ." IF YOU GO HeadsUp *When we made our reservation we specifically requested to be in the newer facility with the attached restrooms. It was explained to us that if they were going to be available [at the time we reserved these were not scheduled to be complete] we would be accommodated there. When we arrive we were told that they were sold out and the only space available was Riverside. At 5 pm one can only accept the inevitable . At the Riverside Tent accommodation the locations of the RR facilities was described as only a few steps away. Nothing about 31 steps up a staircase and dimly lit. What a shame ......... no one was willing to admit to the inconvenience of the RR, no one followed up on our promised reservation in the location we requested If you want convenient RR facilities be smart quiz them at reservation time. they say the accomodations are only a few steps away ..they omit that those steps include over 30 steps up a staircase wih more than a few steps prior and after "the staircase from hell ' [at 3am] "you get the picture" .If someone in your party is handicapped [even slightly] they will have a miserable time with the 4 or 5 times a day one has to manover the steps for the potty or any other activity . The River is there easi;y accessible and great. There are rocks and boulders to sit on and 3 [count them ] plastic chairs along the River Edge somewhere because the well initiated had corner them early --smart people The dining facilities are limited in their main dining room and are located more than 3 miles away if you have your own transportation it's acceptable w/o a car you can wait on each end at least 15 - 30 minutes. We tried to get into the main dining -all sold out the good news is the food and bev manager comped a bottle of wine The tents face the setting sun so forget a quiet late afternoon reading a book in your tent or porch unless you have some sunscreen ,hat or other protection For me after an afternoon in the outdoors I would have enjoyed a nap [at 75 degees outside, inside the tent at 5pm it was 90] that was not possible ..the only relief was to climb the steps again [6 times that day] shower to cool down. Another choice would have been to drive to the main lodge and enjoy the Ac at the bar which is nice The location of the Riverside dining was nice.... again a lot of sun and no place to lounge or read The camp was full and the people were pleasant including the staff at the Riverside Dining area. Among the guests most experienced the same .Two were travel agents so perhaps the word will get out The cost is high as were my expectations ...next time i will not be so carefree as to expect my experience to be equal to the cost Rick Evans read more

Just spent 5 days there, fantastic resort and the staff was excellent. I have stayed at Rock Creek which was over the top, this is a much different property than Rock Creek, the feel of a working ranch. You must try the Cattle Drive, once in a lifetime experience. read more

Over the summer I stayed at this resort. Amazing! Tons of activities on and offsite, beautiful scenery, and excellent service. Just an incredible experience, and great way to wind down from city life. We will be back! read more

The place is beautiful like most of Montana. The food is very good. The staff is nice, but poorly informed of the property. They give each group a personal concierge but ours took off this week and nobody informed us. I guess the concierge would make the organization of activities better, but our experience is extremely disorganized. Double booking of activities, booking activities that are not available, messing up spa times, only had one person unload our luggage (I just had to help the poor college kid bring in our bags for 10 people). I can go on but you can get my point. I have been to a lot of beautiful places in this world and this is one of them, but wait till someone tells you they have organized and informed the staff. If you want to do something great in Montana go with Austin- Lehman Adventures to Yellowstone. read more

Paws WAY Down. I was so saddened to see the way Paws Up deals with customer complaints. Jason Brannan one of the managers is choosing (right now) to have me dispute charges with my credit card company instead of doing the right thing by the customer. Instead they are attempting to lie proclaiming we were made very aware of the charges, so I am just disputing it because I have nothing better to do? So sad, the guides for outings are lovely. why? because they are students who love the outdoors and care not of the hotel business, that is why NOT ONE COLLEGE STAFF there are majoring in the hotel business. I would have forgiven them and not gone this far had they just admitted to ONE thing. for example, "You are right, underwear that isn't yours shouldn't be found under your bed". Or "You are right, we should at least clean the trucks that we pick you up in at least once a year on the inside" or "You are right, the bed should at least look made, not like your 5 year old made it", "You are right, the sinks should work and not clog from brushing your teeth", you are right, we should clean the outdoor furniture once every two years".. for over $3000.00 a night, I think the standards should be raised in service and in response to poor service. And No, I don't want a credit for my return and No, your housekeeping staff had 3 more days to find the underwear. so don't even bother. read more