We had such a pawsitive experience! Jacklyn is so knowledgeable about training & animal behavior…read more Great communication and adjusts with whatever pace you are comfortable with. Her love for animals of all types shines through her work

Chelstar's has amazing staff that are always pleasant. The facility is accommodating with pet care…read moreneeds. While I've never seen the kennel area, my pups run into the building and are always happy when I see them. They are never afraid, skiddish, anything that would give off red flags. I am grateful for Chelstar's. I can leave for a weekend and know that my pups are safe.

New owner (Emi-Jo Barkley) is a liar! I was happy with Chelstars for the past four years with the…read moreformer owner. Toward the end of March, 2026, we were planning on going on vacation. I made a reservation over Christmas and confirmed the reservation with the new owner (via email) in early March. Since I noticed a few of my dog's shots were not up to date, I made a veterinary appointment two days prior to my dog's boarding with Chelstars and got his shots up to date. When my wife arrived at Chelstars, three hours before our plane was to leave, the dog was denied entry since the shots happened less than two weeks ago. My wife was told that this rule was posted on the website (a picture of the website is attached). We were successful in having to find an alternative placement in less than an hour. Since I have had a four year relationship with the facility, I called the owner about future boarding. This is when Emi Jo mentioned my wife was swearing at the employees. While my wife was probably frustrated, she does not swear (and almost never loses her temper). My wife also vehemently denies it. I would bet my life on the words of my wife. Granted, I may have sworn and lost my temper, but... I was not there. We will not be returning! I will pay extra money to work with a facility that knows how to tell the truth about a website and doesn't make up fairy tales.

They have terrible customer service, when I picked up my dog the young girl was very rude! I was…read moretrying to find out why my bill was so high. I told here I have never paid this much when I boarded 2 dogs and I only had 1 dog this time. She said she would give me a itemized receipt and she couldn't provide me with it. We have always brought our dogs there for boarding and grooming and have never been treated like this. VERY POOR CUSTOMER SERVICE!

After taking my dog out here for 5 years they have changed groomers and now they are not taking any…read more"NEW" customers. You would think that 5 years would mean something but not to them. Seems like a very poor business plan to me.

Stopped in for a nail trim for my shepherd was quick easy and reasonable. I would recommend them…read more Staff was pleasant as well

This is a fantastic place. I had a great one I loved in Menasha but then moved to Oshkosh and…read morewanted something closer to me. So I heard of mouth this was a great place. My dog is scared of other dogs so I wanted to make sure they didnt do play groups and reached out before booking. They texted me pictures on the kennels to show me that they were private enough with the walls blocked off that my dog would only see another dog if walking in front of her (which she is fine with). The facility is great. When I brought her to drop her off they immediately fell in love with my dog and treated her like their own. They gave me a tour of the place and showed me where she would be staying and the dog run she would be able to run in when out for going potty. I love the staff here. They also let me know I could call during office hours and get an update/pictures if I wanted. They are very reasonably priced. They also offer a 10% Veterans discount. They also offer nail trims, bathing, and Kongs filled with peanut butter for an extra charge during you dogs stay. I am glad I found this place and will use it for all my boarding needs in the future.