We had such a pawsitive experience! Jacklyn is so knowledgeable about training & animal behavior…read more Great communication and adjusts with whatever pace you are comfortable with. Her love for animals of all types shines through her work

New owner (Emi-Jo Barkley) is a liar! I was happy with Chelstars for the past four years with the…read moreformer owner. Toward the end of March, 2026, we were planning on going on vacation. I made a reservation over Christmas and confirmed the reservation with the new owner (via email) in early March. Since I noticed a few of my dog's shots were not up to date, I made a veterinary appointment two days prior to my dog's boarding with Chelstars and got his shots up to date. When my wife arrived at Chelstars, three hours before our plane was to leave, the dog was denied entry since the shots happened less than two weeks ago. My wife was told that this rule was posted on the website (a picture of the website is attached). We were successful in having to find an alternative placement in less than an hour. Since I have had a four year relationship with the facility, I called the owner about future boarding. This is when Emi Jo mentioned my wife was swearing at the employees. While my wife was probably frustrated, she does not swear (and almost never loses her temper). My wife also vehemently denies it. I would bet my life on the words of my wife. Granted, I may have sworn and lost my temper, but... I was not there. We will not be returning! I will pay extra money to work with a facility that knows how to tell the truth about a website and doesn't make up fairy tales.

Both of my Golden's go to Chelstars when we are on vacation that the pups can't come on. Sadly this…read morepast week my senior golden developed bloat, and in transit to the vet passed away while being boarded there. All the staff were incredibly kind during this horrible time. When we picked up our other golden Rob expressed to us how terrible everyone felt about what happened (no fault of Chelstars, and not preventable) that he excused our entire bill, which was in the tune of almost $400. It's hard to find a business that puts people and their feelings before the almighty dollar, and that spoke to me! We will continue to do business with them! They have always loved on our "kids" and we appreciate it so very much!

After taking my dog out here for 5 years they have changed groomers and now they are not taking any…read more"NEW" customers. You would think that 5 years would mean something but not to them. Seems like a very poor business plan to me.

We boarded our little white fluff ball Mochi Friday till Monday so we could attend a wedding. It…read morewas his first time being boarded and we were nervous pet parents. They kindly took photos of him, and it looks like he didn't miss us at all! Nice to know he can play nice with the other dogs. He was a bit stinky when we picked him up, but I had expected worse. So he went into a bath and still isn't "talking" to me. But they did a great job with him (cleaner than I had expected him to be) and it sounds like he got his cuddles in while we were gone. I don't know if we'll be back this way, but I would definitely give them a recommendation. Thank you for caring for Mochi so well!

Stopped in for a nail trim for my shepherd was quick easy and reasonable. I would recommend them…read more Staff was pleasant as well

This is a fantastic place. I had a great one I loved in Menasha but then moved to Oshkosh and…read morewanted something closer to me. So I heard of mouth this was a great place. My dog is scared of other dogs so I wanted to make sure they didnt do play groups and reached out before booking. They texted me pictures on the kennels to show me that they were private enough with the walls blocked off that my dog would only see another dog if walking in front of her (which she is fine with). The facility is great. When I brought her to drop her off they immediately fell in love with my dog and treated her like their own. They gave me a tour of the place and showed me where she would be staying and the dog run she would be able to run in when out for going potty. I love the staff here. They also let me know I could call during office hours and get an update/pictures if I wanted. They are very reasonably priced. They also offer a 10% Veterans discount. They also offer nail trims, bathing, and Kongs filled with peanut butter for an extra charge during you dogs stay. I am glad I found this place and will use it for all my boarding needs in the future.