1. Pampered Pup Grooming

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    West Bend, WI

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    Pampered Pup Grooming

    5.0 (1 review)
    Open • 8:00 am - 4:00 pm

    Services - Pampered Pup Grooming

    Bath and groom only

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    1 year ago

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    Charming Paws

    Charming Paws

    (16 reviews)

    I brought Charlie in for the 1st time on 5/1/23. I am so pleased with the service that I and…read moreCharlie received. You understood my concerns and Charlie's needs to due his allergy. He is a VERY friendly dog and smelled the other dogs as we pulled up and was super excited to get in the building. He was greated by friendly staff. When it was time for me to pick him up, the staff called and asked for Charlie's mom :). I was very happy to see him when I picked him up and was appreciative of the cost of the bath. Thank you so much!!!

    ***Richfield location******…read more For context, this is the first review I've ever done. After the incident we experienced, I felt it necessary to inform others of our experience. We were loyal customers of Charming Paws for over 5 years, for both boarding and daycare. After last night, that relationship is over. When I arrived to pick up my dogs from daycare, it took staff an unusually long time to bring them out. When my golden retriever was finally returned to me, there was blood covering all of his lower legs. I was told, "He was just in a crate for 10 minutes." That explanation does not match the condition he was in. Every single nail was cracked and bleeding. This does not happen in 10 minutes. He was so distressed when we got home that we had to sedate him and bathe him to clean the blood off. He is still not acting like himself. We brought our dogs here for safe socialization and stimulation. Instead, our dog left injured, traumatized, and covered in blood. We were given no clear explanation and were met with cold, dismissive behavior from staff. When bringing this issue to management, staff had drastically downplayed the situation to her- stating "he may have cracked a nail." Response from the manager was prompt, but lacked true explanation of the incident. The truth is that our dog was locked in a crate for an extensive amount of time--so long that every nail is cracked. He was under emotional distress for so long that his bark is gone. Ironically, there are cameras, but none pointed where he was. I understand that places become short staffed, staff get overwhelmed, etc. We will not be returning, in fact, we will discourage others within the community to seek alternative options as well. Beware of falsified pre-generated report cards that show inaccurate information-- they are misinforming you of what actually happens after your dog gets their picture taken for the day. If you value your pet's safety and well-being, I strongly urge you to reconsider bringing them here. We will not be returning. 0/5 stars wasn't an option

    Pampered Pup Grooming - groomer - Updated October 2026

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