We are new to the area and I chose this place for proximity to my residence and it's excellent…read morereviews. So glad I did! I have a rescue dog who is frightened of new places, loud noises, etc., so I was very nervous about her 1st professional grooming experience since she came to me 5 years ago. My rescue girl was very anxious, but the groomers worked with her so well. She came home beautifully groomed and tired but relatively untraumatized. We will certainly be using their services in the future!

I took my dog here last week from grooming and she has never looked and smelled better. This place…read moreis so clean, and Connie was so helpful and nice. I highly recommend this place, will definitely be going here from now on. My only regret is not finding them sooner!

This is a picture of my daughter's dog's ears after his latest grooming, which I noticed when I was…read moredog-sitting him.

Omg - Patches is fabulous. I have a 2 year old Doberman and because of all the smoke from the…read moresurrounding fires - we use her business See Spot Run once a week to give him a "good" workout. She teaches them confidence and now he's excited to see her van pull into our driveway. She'll be great this winter when it's

Zoey had a great weekend with them...she slept all day Sunday after we picked her up.read more

We have had our dog Wrigley stay with them on 2 separate occasions. Both times they took excellent…read morecare of him. We received texts with photos and updates on how he was doing. Prior to our first stay, Christie organized a meet and greet with Wrigley and her dog to make sure they got along. We couldn't be more happy with the service they provided and will definitely use them again for our pet sitting needs.

For some reason, this review is showing as coming from San Francisco - I have no idea why. We are…read morefrom Sturgeon Bay WI. My husband and I just adopted a dog here 3 days ago, and truly believe that, if we hadn't taken him home that day, he would not be alive now. The dog was neutered on Friday, shipped from Kentucky to Wisconsin on Friday or maybe Saturday, and up for adoption on Sunday, when we found him. He wasn't on any pain medication, nor did he have an e-collar to prevent him from licking his incision, which looked like it had been stitched up by someone with absolutely no veterinary training. He was at least 10 pounds underweight, and he desperately needed bathing. By Tuesday the sutures had popped open and he had a nasty infection, requiring a very expensive surgery. Testing before surgery revealed that he had pellets from a BB gun in one leg, had slight pneumonia, and has indicators of Lyme disease. None of this was disclosed when we adopted him. As another reviewer said, the $400 adoption fee (which is considered a "donation" and is non-refundable if you return the pet) would be fine if the pets were properly cared for and if all medical conditions were disclosed. It seems that the shelter owners want to get as many animals in and out as quickly as possible, with minimal investment in their care. In fact, the woman who worked with us said that they do not have a veterinarian on staff. As far as the facility: there was a strong smell of urine when we came into the building, and there were quite a few flies around. We didn't see where the animals are kept, but were told that all the dogs were in one area during the day, with access to go outdoors, and that at night they were in kennels, two or three to a kennel. Outdoor areas had privacy fencing so we couldn't see what they were like.

We adopted our puppy, Jack (formerly known as Duke), from NEW Pawsibilities on July 4, 2020. He was…read moreone of three littermates all from Kentucky. When we got the dogs, they seemed fine and healthy but unfortunately all three were exposed to parvo before making the trip to Wisconsin. When we chose to rescue rather than purchase from a breeder, we knew there were risks involved, especially rescuing a puppy who was too young to have had all of his shots yet. Jim and his crew stood by our puppies 100% and did everything in their power to bring the pups back to health. Two were treated at the rescue free of charge (ours included), and we firmly believe Jim saved their lives. During the process, he updated us twice daily and was available all times of the day and night once we brought Jack back home to answer questions about what was "normal" during parvo recovery. It's clear he is truly in this to help save dogs, and he saved ours. We are so grateful and can't speak highly enough about our experience. So many of the negative reviews feel really unfair. When you rescue, you are bringing home a dog from a high population area who has been exposed to lots of different environmental factors. To expect a blank slate is unrealistic. Saving dogs takes work, and we knew that going in to the experience. To Jim and everyone at NEW Paws, thank you SO MUCH for bringing our amazing dog into our life. He fits into our family so perfectly, and we can't imagine a life without Jack. He's truly one of our pack and has brought so much joy to our home.

My wife and I leave our white labs Nova and Chappie with Amanda and her staff at least twice a year…read morefor 11-12 days each time at Kritter Kastle. We absolutely go there and leave there 100 percent knowing they are cared for like their own dogs. They always come back happy and healthy for almost 4-5 years now that we have been taking them there. Hands down would recommend them to anyone looking for a top notch place to take their pets. Amanda and Angela are sweet, friendly, and knowledgeable. I was recommended by a friend as well and am incredibly happy we found a safe place for our dogs when we vacation.

We left our two dogs there for a night and we were very happy! The Kritter Kastle is such a great…read moreplace, very clean and professional, and the staff was warm and welcoming. There was lots of room for the dogs to run around and play, and their sleeping area with nice and cozy! Thank you for taking such great care of them while we were away! My dogs didn't want to leave!!

Meeshi was so excited to go back a second time! He ran in the door and didn't look back, Lol.read more

Buster Buddies injured my dog while grooming and when I posted a review describing what happened…read morethey were not truthful about what really occurred. I don't know if the owner was aware of what transpired because I never had a chance to even show the owner a picture of my dogs paws because the groomer was so loud and obnoxious. In the owner's written response she said I did not provide a time stamped photo. This is not true, I did provide a time stamped photo to the groomer and the groomer knows this. My dog's paws were razor burned and when I returned home with him I noticed a few spots of light blood on the floor and only then investigated further. The groomer kept yelling "you didn't say anything about his paws when you left." Yes, that is correct. I don't inspect my dog before leaving from a grooming appointment. I did not call to complain about his paws because I have never had a problem with grooming services in the past, so I decided to address it with the groomer at his next 12 week appointment. It wasn't my intention to stop using their services initially, I only wanted validation on her part to make sure it doesn't happen in the future. The groomer became verbally combative. I then left the room and went to speak with the owner and the groomer followed me. The owner implied I wanted to " make a deal". What I was looking for is reassurance that this wouldn't happen again, which I made known to the groomer. To imply anything else is wrong! The owner said absolutely nothing while the groomer continued her verbal assaults, accusing me of lying. I am now responding to Buster Buddies response of my original review because their description of the event that transpired is not correct. I wish I noticed their response sooner because I certainly would have responded. I believe both the owner and groomer handled the situation inappropriately. I was not hostile when I approached the groomer, only asking her to be more careful. I guess that was the wrong thing to say because she became belligerent and the owner allowed her to act in this manner. I would NOT recommend Buster Buddies for their grooming services.

Dr Heidi is always wonderful with my animals. The 2 dogs are rescues and started out very timid…read more They are comfortable with the clinic and Dr Heidi. Both will go to her without shaking or being scared.

I had been a long time customer. The prices are high and estimates seem more like guesses…read morelow/high, low/low, high/low and high/high for oral care. Most care just higher than other clinics. In the past, I was late canceled and no showed 3 times in a very short time span and I still stayed. Over 10 years there I did have some good Vet care experiences. More recently my young male cat diagnosed with a spindle cell tumor. I was left a Voice Mail over a holiday weekend of this horrible information. When I called the next day it was made clear I would be getting no follow up care until Tuesday as the Vet was out over a holiday weekend. The call was not coordinated with anyone. What happened going forward that next visit was awful. Over next few weeks there was a pain issue and things went from bad to worse...... When I made direct complaints about end of life care to the practice manager, and previously other staff, I was told how wonderful they really are and how other clients gave them flowers after their pets were euthanized. That was it for me. After talking with the practice manager, I notified the clinic that I would just transfer all my pet care, I received a response a week or more later and was told my pets would receive no more care or meds to sustain me until my intake visit at a new clinic. All of the other pets had current wellness exams. Before telling me this via email they already inactivated my pet account so I knew at that time I had to get moving faster and face additional expense with new wellness exams. I saw how the clinic seem to minimize their role on client's complaints on google reviews so I am leaving detail here. These were MY experiences and any response does not change them.