The husband always took our dog here when we lived in Oshkosh, so I can't speak to that experience. However, we recently moved to Alabama, so at his final check-up in April, the husband was given one dose each of Nexgard and Heartgard to get us started, since the dog will obviously need extra protection in the land of ticks and mosquitoes. I gave him the first doses before we moved and marked my calendar for a month later.
Of course, these are prescription items, and thus can't just be obtained at your local Petco. A call to the office with my predicament yielded a suggestion -- they offer an online portal where you can order these items. Great! I promptly created an account (they ask for name and species of the animal) and placed an order. When I received an email saying that the order had not been approved, I was annoyed, but assumed that it was because I had created the account in my name, not the husband's, who had always been the one to take the dog in.
Ok, fine, I created another account in his name and placed a new order. When that one was also not approved, I called the office to find out just what was going on. After waiting on hold for the receptionist to check with someone, it transpired that they were currently offering a rebate if you came and purchased the medications in person, so they were "helpfully" cancelling our orders so that we could get the rebate. Except that, as I pointed out to her, the shipping address was in Alabama, their own office had told me to order online, and without further communication as to WHY our orders were being cancelled (I had to list my phone number on the order), we had no way of knowing what was going on. Additionally, at this point there were now FOUR pending charges on my credit card, and I was *somehow* disconnected during the call. Right...
I ultimately had to place a third order online (not a super quick process), as they could not re-approve an order that had already been rejected. The charges eventually got sorted out and I was only charged once, but sheesh, what a pain for something that was supposed to be a convenience! Since it's the only place I can get these meds, I guess I'll order again in six months when I need more, but this just left a bad taste in my mouth. read more