Friendly service and super convenient hours. You can tell that the volunteers really love what they…read moredo. The kitties and doggos are very well taken care of. We will be back in a few days to adopt a new kitten!

I think the people answering the phone concerning a dog that you lost because you went in the…read morehospital and couldn't keep her in the hospital so the police took the dog here. I think the ones answering the phone should be a lot more sympathetic and compassionate. I spoke to Vikki on the phone who is very cold and short about how it feels to go without your dog because you're in the hospital for most of two months. I'm hurting and now hurt worse and got nowhere but a stomach ache. I'm writing this on behalf of my sister.

Love it here always here for us and are kind and really help are animals truly care about the…read morepatient.And their owners

Wonderful, attentive, and friendly staff. I would bring my animals here again in a heartbeat. Keep…read moreup the good work!

I'm disappointed by my recent experience here because I left feeling that my financial concerns…read morewere not respected and that I was upsold on a service I did not actually need. My dog was being seen for an ear infection, and I was presented with a list of recommended services totaling over $400, in addition to the $105 I already paid for the visit. I explained that I was trying to respect my budget, and said that I could do the ear cleaning myself, since I already had an ear-cleaning solution recommended by my dog's breeder at home. The veterinarian strongly recommended that I have the clinic perform the cleaning instead. I was told that their staff had the right equipment to get in there deeper and do a more thorough job. Based on that explanation, I agreed to the service. What happened was very different from what I had been led to expect. The technician brought out the exact same bottle of ear cleaner that I already had at home and performed a very brief cleaning doing exactly what I would have done, which took approximately 1 minute. There was no special equipment or noticeably different procedure. I was then charged $53 for something I could have easily done myself with the product I already owned. When I emailed them to express my surprise and disappointment and request a refund, I was told that because I had agreed to the service, they would not refund the charge. I understand that I technically consented to the service, but my concern is that I agreed based on the representation that the clinic was providing something substantially different or more specialized than what I could do at home. For me, this is less about the $53 and more about trust. When a client explicitly says they have a limited budget, I expect a veterinary practice to prioritize the animal's needs and be transparent about which services are truly necessary versus services that are simply convenient for the clinic to provide. I don't think encouraging a client to purchase a service by emphasizing specialized expertise or equipment that isn't actually used is an ethical way to upsell. I hope the clinic will take this feedback seriously, because I would much rather feel that I can trust my veterinarian to give me honest, budget-conscious recommendations than to use the trust I am putting in them guided into unnecessary costly services.

I love Halsey East! We started taking our cats here a few years ago and continue to get tender…read moreloving professional care!

I was hesitant to leave a review since several coworkers recommended this pet sitting company to…read moreme, but I feel it's important to share my experience. I booked two 30-minute drop-in visits for total of $60 per day because house sitting wasn't available (which would be around $70 per night). Unfortunately, most visits seemed to last only about 10-15 minutes recorded by our door entry log. Pet sitters I've used from other companies have always stayed the full time, even if my shy cat, Kingsley, didn't come out right away, so they could slowly gain his trust and ensure he received his medication. This sitter seemed to be in a rush and didn't put in the same effort, which was disappointing given the importance of his care. I did let the sitter know that if it was impossible to dose him, it would be ok but I thought eventually she would be able to coax him out to give it to him like my past sitters.

Always the best care with Nika and Dani! We've been using them for years and they have never let us…read moredown once. The best you can get!!

Outstanding service. Without any hesitation, set up a call with Catherine. She'll come to your home…read moreto meet you and your pets and from the moment she walks in you'll be impressed with her character and exceptional organization. We were lucky enough to work with Catherine several times - the first a weeklong trip followed by two days here and there. We have three (spoiled) rescue cats. We switched to wet food and they're fed twice daily. I thought she would be coming by to hit the litter box and feed them, but she also has a list of things she'd do each visit: Play time, love, etc. Just when my mind would start to wander and wonder how my furballs were doing, she would send a quick text and a pic of our little pride. For each day she came, she provided a list of what was accomplished and a brief summary re: their behavior. Bonus: she's an energy healer. Who doesn't want someone like that taking care of your cats? Why didn't I make energy healer/cat sitter my career path? I digress. The only downside is she's wise enough to not cross the bridge and we just moved to Portland. If you're in Vancouver - set up the consultation. You'll be confident and so happy you did!

Catherine has been taking care of my kitties for quite a few years. She is reliable,…read morecompassionate, professional and loving. She constantly goes the extra mile in the care of my kitties. If you're looking for outstanding service she is the one to use. I have no worries while i'm gone. I know my kitties are taken care of and monitored. Plus I get morning pictures of them each day I'm gone! She is the best.

I've boarded my two dogs here three times in the last year and have always been impressed with…read moretheir service. The dog spaces aren't visually appealing but they are functional and clean, and let's face it, dogs don't care how things look, at least not my 2 and 3 year old rescue mutts. In fact, they attempt to destroy every visually appealing area of my house and yard on a daily basis because that's what young dogs do. They respond to phone calls within 1-2 hours, and the dogs seem to be happy there. One of my dogs actually doesn't want to come back home after she's been there. I'm a single mom who works full time so things can be chaotic and there's not always much structure to feeding times and outdoor time. I think my girl appreciates the structure she gets there. I always have to pick her up and heave her into the car to get her to leave, and she's 65 pounds!

Mt View Boarding is absolutely the best. Kind and caring family business. I boarded my Goldie…read morethere many times over the past 8 years. He entered without any hesitation! And he and his bedding always came home clean. I cannot say anything but good!

Fern Hill Veterinary is the ideal partner for us, our severely anxious and fearful golden retriever…read moreand our wonderfully wild older cats. We are genuinely impressed by their kindness, understanding, patience, knowledge and overall care for our family. They have consistently gone above and beyond to assist us at a moment's notice for any concerns. Fern Hill's entire team of support staff, technicians and veterinarians has significantly improved our lives through their assistance and insights. Sometimes, our animals lead us on unexpected life paths and with the right team in place, like we have now, everyone can thrive and enjoy this adventurous journey. We express our deepest gratitude for your compassionate and exceptional care for our beloved pets. Thank you!

This review is long overdue. All of the veterinarians and staff at Fern Hill are extraordinary to…read moresay the least. Cody, a rescued Great Pyrenees, was our "Million Dollar Dog", full of kindness and gentleness. He had many health issues, some strange and some not. All of the veterinarians took on his issues with their expertise, determination and love for animals. We don't think our Cody could have gotten better care anywhere else. We called and they said bring. We also take our other 3 dogs there as well knowing they will receive the best care. Thank you Fern Hill for everything. Renee and Jess

Khiranne house sat and watched over my zoo (7 pets) while I was out of the country on vacation…read more Let me just say she goes above and beyond. She is so well tuned to animals and their energy, feelings, needs and wants. She is authentically caring and I felt beyond comfortable knowing my pets were in her care. Her communication is impeccable, she sends updates, and my house looking amazing when I came back! The animals were happy and cared for, truly I couldn't ask for more. Thank you thank you, I appreciate your service and I can't wait to have you help again in the future!!

I've known the family and business for years! I wouldn't trust pets anywhere else. Never seen any…read moreproblems and if there is Khiranne addresses it promptly even if under pressure. She genuinely treats and cares for the animals like her children. Clean, but not fancy like a museum. Very friendly. Doesn't smell like s*** like other places I've experienced where you walk in and lose your eye brows. Didn't see any feces on the ground anywhere too even outside. I have also been there and seen other customers come to pick up their furry love ones and leave satisfied. Inside the animals seem to have lots of toys and places to explore or a quiet place for the shy customers. Current parking is ok, hit or miss but right across the street is a church that always has an empty parking lot. I feel the animals are protected too because someones always watching and someone's always awake. Prices great for the services. Great family business- thank you sincerely, Mr. Wade