1. Multnomah County Animal Services

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    Troutdale, OR

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    Multnomah County Animal Services

    4.0 (46 reviews)
    Closed • 11:00 am - 5:30 pm

    Services - Multnomah County Animal Services

    Animal shelters

    Pet adoption

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    Terrifying, huh?
    Greg M.

    Excerpts of this review were taken from a similarly poor experience we had with our former animal attorney, Geordie Duckler, which can be found here: https://www.yelp.com/biz/geordie-duckler-pc-tigard?hrid=m9Yj9MDZ_3yh7eWW4VdeYg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) We hired Geordie Duckler to represent us after being cited for three alleged biting incidents involving our two dogs in the fall of 2020. Our dogs were supposed to be held in quarantine at Multnomah County Animal Services (MCAS) from September 22nd to October 1st. When MCAS hadn't returned our dogs to us by October 7th, we called Duckler and retained him that very same day. He wrote a letter to MCAS announcing his representation of us in this case and appealed all six of the Notices of Infraction (NOIs) we were issued on September 22nd. Before retaining Duckler, we had placed no fewer than 100 phone calls in to Director Sadler and Supervisor Farrell at MCAS demanding an explanation for why they were holding our dogs well passed the quarantine deadline and ignoring all of our calls. After Duckler joined us, we received the dogs back on October 15th, along with, what we found out months later, a very disturbing surprise. Nine months later (7/7/21), after our landlord removed bamboo from the surrounding inner fence line of our MCAS-approved secure backyard, the fence posts became unstable and our dogs managed to spill into the neighbor's enclosed backyard. Though not hurt and knowing exactly who owned the dogs, she called MCAS anyway. When we arrived home just 30 minutes later, we found out from neighbors that MCAS had detained the dogs once again. When we rushed to MCAS to find out what happened, we were given two more NOIs. But this time, the NOIs read that the director would be moving to suspend ownership of both dogs. With some money left in trust with Duckler from the first round with MCAS, we called to re-activate him on our case. It turned out that the six NOIs that were issued to us on September 22, 2020 (the ones we appealed and were never given a hearing date to dispute) were dismissed in favor of a new set of six NOIs that now read, "any further violations will result in the director suspending ownership of this animal". We were given these in a stack of redemption papers on October 15, 2020, which MCAS told us were copies of the originals from the September 22nd quarantine. Sound fair to you? Read on, it gets worse. The fence incident of July 7th kicked MCAS into high gear, so we did the same. We tried to get updates on the condition of our dogs from MCAS and received nothing in return. Because we had an attorney, they couldn't give us updates on our dogs at all. Not even whether they were alive or dead. They were in protective custody is all that they would tell us. Months passed and we were no closer to a resolution than we were when all of this started. Note: Our dogs are not being kept in the main area of MCAS where the "adoptables" get treats, frisbees, toys, walks, music, etc. They are in solitary. Pumped full of anti-psychotics and anti-anxiety drugs with no human contact save for a vet who drops by to pretend to look in on them every few days. Being treated like convicted criminals when their case hasn't even been heard on appeal yet. MCAS schedules their hearings on their schedule, not anyone else's, Duckler would tell us. The County Senior Attorney isn't returning his emails and he doesn't appear to have any other moves, but we just had to be patient. He was doing all that he could. Doing all that he could amounted to drafting a letter to MCAS stating that he was once again representing us in the fence matter and submitting our formal appeal of the new NOIs that we were just issued within the same letter. Then finally, during the first week of November, our hearing for the alleged incidents of September, 2020 is set for November 17th. Over 4 months after the fence incident occurred and our dogs were detained. But reading over the hearing notice carefully revealed that MCAS was combining the September incidents (Level 4 behavior classification) and the fence incident (failure to comply) into one hearing. You don't need to practice law to see that the second citation (failure to comply) presumes the outcome of the first hearing which hasn't been heard yet. If that doesn't telegraph a rigged system, I don't know what does. And now we're going against MCAS, the bully of bullies, alone with a less than 7% chance of emerging victorious. They are dragging their feet with our requests for discovery controlling the "public" information that we are requesting for trial. It's dirty pool from the very top at Sadler's desk all the way down to Supervisor Farrell's cubicle. They don't care about your animals, they only want to bend the rules to their favor to keep you quiet and maintain dominance. Your thinly veiled threats fall on deaf ears over here, we won't stop until you're out.

    Bite #2

    No assistance whatsoever. Our neighbors dog has been an aggressive nuisance for over 2 years and we tried to work with him multiple times to avoid his dog from attacking our dog. Multiple calls to animal services and even multnomah county sheriff. Well his dog did attack our dog, and cost us over $2000 in vet bills. Animal Services was NO HELP. The inspector quit responding to me after I sent him the photos of my dogs injuries. Basically told us that because there's no fence between our yards (not relevant) there's nothing they can do. BS!

    Tylor D.

    Adopted my good stinky boy Sterling November 11 (now Steve). He's the best. We love him so much. He loves my 1 yo feeding him his milkbones and going on walks. I can't believe why he ended up in a shelter. He's amazing.

    It's been just about a year since I adopted Maddie, she's so Beautiful and so very sweet, amazing at 17 years old! Thanks for saving her
    Dee D.

    Update on sweet Maddie: It's been just about a year since I adopted Maddie, she's so Beautiful and so very sweet, amazing at 16 years old! She has the most Gorgeous coat and loves being brushed. Thanks for saving her, she deserves to have a pampered life, she's my constant companion:)

    Now you know
    Humam T.

    I am really conflicted about how many stars to give them. I know they do great and hard work dealing, rescuing, and managing animals. It's a thankless job that's done away from the public eye, for the most part. The pay is probably not that great either. However, I have been dealing with the neighbors nuisance dogs for the last 2 and 1/2 years. The dogs are outrageous, and they Park day and night. They wake us up even though I wear earplugs at night. I have been writing forms, and submitting recordings for the last two-and-a-half years, and it seems that things move way way to slow. Seems like they protect the offender more than the victim. I also feel like I am as much abused by them as by the neighbor.

    Mark S.

    The Multnomah County Animal Services & Shelter is the central shelter of the county, where almost all the stay cats are taken. They are on the West side of Troutdale, be sure to see their map on the official web site. It's an out of the way place. You can bus via Tri Met, close to the shelter. The shelter is technically behind the Troutdale Motel 6, but you will need map help to find it. We had been looking for our lost cat, when we arrived, one of their staff people immediately showed us how to look for our cat at the shelter. They've got bulletin boards showing all the newly found cats, often a photo is included. If you see a cat that might be yours, they can help you locate it. Many of the cats are there on site. There is also a Cattery where you can see some very beautiful cats, happy in their cages, listening to relaxing jazz music! This would be an excellent place to get a cool cat. You should also fill out a Lost Pet card and leave that with shelter, it's also available to complete on their website. You can also post a flyer (standard paper size) in their lost cats book, a photo really helps if possible. Their Lost Cat literature will tell you about various other places to list your missing pet, such as CraigsList (the lost and found area) and the Dove Lewis lost and found information at dovelewis.org. While on the Multnomah County Animal Services website, be sure to check the videos of their lost pet intake kennels. That's a quick way to see most of the cats that have been recently rescued. However it is not a substitute for going to the kennels every 3 business days. Between visiting and using their regular video, you can watch for your pet. After several visits to the shelter, our cat Newman is still missing. We lost him near Glisan and NE 91st Avenue on 3/10 and we can not find him. It's great to know that this Multnomah County Animal Services staff is here to help during the sad process of looking for your lost pet. The staff has been very helpful and the shelter is well maintained. You can tell they're working on a tight budget and could use more donations and more budget. Don't forget, their website is a great resource for helping find your pet, especially the "Lost Cat Behavior Tip Sheet," and the regularly updated video of the shelter's newly arriving lost pets.

    Frank an FIV + sweetheart

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    Multnomah County A.

    Thank you for your review, Lisa!

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    16 years ago

    I volunteer here in the Cattery. We welcome visitors. The staff do an amazing job with the resources they have.

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    Knowledgable compassionate staff, reasonable prices for adoptions. Best adoption center in town.

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    Page 1 of 2

    Ask the Community - Multnomah County Animal Services

    Review Highlights - Multnomah County Animal Services

    “It's funny reading some of these reviews stating this shelter is "desperate" This is a county shelter!!!!!!!!”

    Mentioned in 3 reviews

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    West Columbia Gorge Humane Society

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    6 years ago, I adopted my two cats from these great folks. The best thing I liked about it is that…read morewould not release them to me until they could come out to my house and see where they would live and how they would be taken care of? How good is that? They actually care that much where the animals are going and want to make sure they are not going someplace where they could be let outdoors and be harmed or living in a bad environment. To this day the company I work for and myself collect donations to help out their Cat and Dog shelters. I am so grateful there is a place like this that really does care about what happens what the animals leave their care. More places should take lessons from them. They find loving homes, not throw away money collection adoptions. Thank you for all you do, please don't stop. Thank you for speaking for those that can't speak for themselves. Jerry

    We adopted our cat, Susie, from here around 2008. She was in one of the show boxes at our local pet…read morestore and I absolutely fell in love with her! During the adoption process we found out that Susie was around 1 year old and found as a stray with her kittens. She was almost dead from lack of food, but was continuing to nurse her kittens regardless of her own health. Once her kittens and her were returned to full health she was spayed, but her body reacted badly procedure and once again she almost died. The shelter kept giving her continuos care and once again returned her to full health, and that is when we found her. I cannot thank this shelter enough for caring to help her through her tough young life and not giving up and euthanizing her. She is a great cat and I am so happy to have supported such a great shelter! Give this shelter a look if you're looking to adopt!

    Pride & Joy Pups - Lexie & Kenzie

    Pride & Joy Pups

    (7 reviews)

    My husband & I got our first Havaton from Pride & Joy Pups 14 years ago. Lexie has been slowing…read moredown & we wanted to get another puppy to add to our little family. We're retired & love to shower Lexie with love. We knew we wanted another Havaton. Nine months ago we flew to Portland (we live in Anchorage, Alaska) & brought MacKenzie Bray home! (we call her Kenzie) She has been "accepted" by Lexie (it just took her a few days to get used to this high energy ball of fluff.) I appreciated that Bryan or Kirsten responded to my texts while we waited for Kenzie to be born. We delighted in receiving pictures of her! I'm comfortable in knowing Bryan & Kirsten are there whenever we have a concern for "our girls." I send a text or give one of them a call & receive a prompt response. I highly recommend them if you're looking for a puppy. Lexie & Kenzie are sure a "Joy" to us. Glennis & Jack

    To anyone looking to buy a puppy or older dog from Pride & Joy Pups, please read about our…read moreexperience, so you know the kind of breeder you are dealing with and the potential problems you may experience with your new dog. We lost our cherished Havanese, Oscar, in December 2021 and weren't expecting the hole he would leave in our hearts and lives. In February 2022, we began putting out feelers about adopting a young dog (not a puppy) that would already be potty-trained and maybe have learned basic leash skills. We are both seniors and didn't want a puppy, as they require so much energy to train. When we contacted Bryan, he said he had two 1-year-old Havanese females that were too small for his breeding program that he needed to rehome. He said he wanted to place them together since they were very attached to one another. We were told they used a doggy door and potty pads inside the house, without issue. Bryan said that they were "timid." Bryan also said that the dogs were "free feeders," meaning that food was always available, and they helped themselves when they were hungry. When we visited the dogs, we quickly fell in love with them and decided to purchase them on the spot. After we got them home, we noticed that they were both so thin that their bones could easily be felt beneath their skin. Whenever we offered food, they ate it as quickly as possible. It quickly became apparent that neither dog was fully potty-trained in any way. We used potty pads inside the house (we don't have a doggy door), and although they would use the pads occasionally, there continued to be daily accidents on blankets, the tile floor, carpet, etc. For this reason, we have had to restrict them to our kitchen and dining room areas to avoid accidents on our carpet and furniture. Both dogs were extremely skittish with us for weeks and would cringe when we bent down to pick them up--as if they had been hit or were kept in a very isolated place at the breeder's home. It was apparent that they were not properly socialized. We could not get a straight answer from Bryan about whether the dogs were really a year old (they exhibited behavior more like those of puppies), and whether he had ever taken the dogs to be evaluated by a vet. Our vet saw both dogs two weeks after we got them and told us that they were both underweight (so much for being "free feeders"), and that they both had orthopedic problems (luxating patellae and carpal valgus). They may require surgical intervention as they age. Our vet also said that the dogs looked like Havanese mixes, but not purebred Havanese. We didn't receive any paperwork from Bryan that would confirm the purebred status of our dogs. When we let Bryan know what our vet told us, he was quite defensive and insinuated that our vet was looking for problems to get as much money out of us as possible. This is an excerpt from the email reply we received from him: I'm not sure what to say to you. The vets can always find lists of potential problems that would require lifelong vet visits and surgeries, racking up astronomical vet bills. Sounds like a good business model. Bryan never answered our question about whether the dogs had ever seen a vet. He was also unable to provide proof of their age or lineage. Any reputable breeder would gladly offer information on all those things. We have now had our girls four months and love them dearly, but they are much more work than we thought we were getting into--specifically, the potty-training issues that they both have. Our guess is that Bryan knew the dogs had orthopedic issues and didn't want them for his breeding program for that reason. Not being familiar with dogs, we didn't notice it when we met them. Keeping quiet about their potential orthopedic issues is not something an ethical breeder would do. Please don't make the mistake we made by buying from this kind of backyard breeder who washes his hands of his dogs and his clients after he's made a sale. It's been a tremendously stressful and disappointing experience.

    Petco

    Petco

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    I managed to book a same day dog grooming appointment, which is rare for most groomers and places…read more Hung out with my dogs for a bit, then set off to Petco. We got there pretty early so the groomers were still on their lunch breaks. So I let my buddy walk around Petco several times until it was time to go. My groomers name was Cassey. She approached my dog in a very calm and friendly way, because she could tell my dog was very nervous because he already knows what it means when he sees the noose like leash in their hand.. it means bath and hair cut. I mentioned to her that we were from Hawaii and that I didn't bring any paperwork and she told me not a problem, it's all in the system since you've used Petco for a lot of things back in my home state. Which is true. An affordable and friendly vet? Sign me up! Anyways. She asked me how I liked my dogs fur trimmed and I told her I used to just say puppy cut and feathering but she mentioned she isn't 100% sure but she'll do her best. Since I gave her very limited preferences. Less than 3 hours go by and I get a voicemail saying my dog is ready and I drive back about 15 min total. She brings him out even before I paid (some people make me pay before my dog can come out of their crate. I laughed at his ears. My dog always looks like Edna mode after a groom. She was friendly I could tell because my dog was comfy in her arms. And

    I can't complain about the groomers or employees, but I am so done with the Vital Rewards program…read more I deleted their worthless app after I realized that after earning a free grooming, the award had EXPIRED! I get my dog groomed every 2-3 months. I was never informed on the app or otherwise that my earned groom would expire in 30 days!! You don't save any money with the Vital Rewards plan. It's simply a way to make the corporation more money, especially if you don't use them before they, too, expire. *Update* So, great, they respond to my review. Unfortunately, like so many US corporations these days, they have farmed out their customer support to a country where English is a second or third language. I called the number and had a very hard time understanding the nice person who took my call. Her English was passable, but all the background noise made it a chore to communicate with her. She informed me I had a coupon available, but only on the app, which I have uninstalled. Funny, no coupon was visible today when I checked my rewards in the app before picking up my dog. I asked if they could email a coupon, but she said it was app only. After a long time on hold she did say they would email me a gift card code within 24 hours. We'll see.....

    Multnomah County Animal Services - animalshelters - Updated October 2026

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