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    Paws & Claws Pet Sitting

    5.0 (1 review)
    Open Open 24 hours

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    Dog walking

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    11 months ago

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    Kaitlyn L.

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    Town 'N' Country Animal Hospital

    Town 'N' Country Animal Hospital

    3.5
    (33 reviews)

    I am long overdue to write this review. I have been bringing my senior cat, Toothless, to Town N'…read moreCountry for a little over a year now since moving back to Burlington. In that time, we have certainly been "frequent flyers," due to several health events. I believe we have seen or interacted with every veterinarian at the practice and most of the vet techs and front desk staff at some point, and everyone has been amazing and has truly gone above and beyond to help our sweet boy. I won't go into Toothless' whole backstory because we would be here all day. Basically, throughout the time we have been with Town & Country, they have helped Toothless through a UTI, a major surgery to remove an abdominal mass, weight loss, seizures, pancreatitis, gallstones, in addition to all the other "normal" things that come with being a senior cat. It would've been so easy for a veterinarian to encourage us to put Toothless down at any point during his health journey; in fact, that happened at the emergency vet that we took him to late one night prior to us finding the abdominal mass and having surgery. The veterinarians at Town N' Country always present us with all available options and help us weigh the pros and cons of each. Their dedication to doing what is best for Toothless, and for us, has really gone above and beyond anything I expected. The only reason Toothless is alive today is because of the dedication of the vets, vet techs, and staff at Town N' Country. Especially since he had his abdominal surgery in April, I have been in contact with Town N' Country through text or phone more days than not. Even though I have been constantly messaging them and asking questions, all the staff at Town N' Country have been so helpful, understanding, and respectful, and they genuinely want Toothless to feel better. They've truly been a light in a really difficult time for us. Thank you to all the front desk staff for being so helpful and kind, especially the Forestdale front desk staff, who recognize us by sight when we walk in now. Thank you to all the vet techs who have worked with Toothless, but especially Alyssa, who took time to find the most affordable option for B12 injections when we were drowning in vet bills and took time on short notice to show us how to give Toothless B12 injections. Thank you to Dr. Bolynn for performing Toothless's abdominal surgery and answering my million questions afterward; even at his age, he healed amazingly thanks to the outstanding job you did. Thank you, Dr. King, for performing repeated abdominal ultrasounds on Toothless to get to the bottom of everything going on with him and explaining everything so clearly and being so empathetic. Thank you, Dr. Horn, for seeing Toothless for urgent care visits when we could not get him to eat. Thank you, Dr. Mills, for seeing us on short notice after Toothless had a seizure in May and for researching the underlying cause of his persistent diarrhea. And thank you, Dr. Hicks, for consistently being willing to try things to help Toothless have the best possible quality of life and researching further information to help him. Genuinely, Toothless, Alex, and I cannot thank you ALL enough. If I could give Town N' Country 100 stars, I would.

    Super nice staff. Took care of my Pazzo as if he was a little prince. Everything pain free. And…read moresuper informative. An excellent place for the pets.

    Stoney Creek Pet Lodge

    Stoney Creek Pet Lodge

    2.8
    (10 reviews)

    Me lubs going dere. Da peeple plays wit me and gibs me rubs and lots of treatz. My mom brings me…read moredere every week so I can hav "fun wit friend"

    I am writing to add critical details to my previous concerns regarding the treatment my dog and I…read morereceived at your facility, specifically under Kristen's supervision. After bringing my dog home, I was awakened in the middle of the night to find him lethargic, coughing, and refusing both food and water. These symptoms were frightening and heartbreaking to witness. It was only afterward that Kristen admitted other dogs at the lodge had kennel cough. She also stated that pet parents do not have to be notified of an outbreak. This is unacceptable. I referenced COVID‑19 during our conversation to highlight how dangerous airborne illnesses can be, especially when transparency is withheld. While kennel cough is not the same as COVID, it can still be deadly, and responsible facilities should treat any outbreak with seriousness and urgency. I also made clear that I understand how vaccines work--both in humans and animals. Kennel cough vaccines, like human vaccines, vary in strain coverage and are designed to reduce severity, not guarantee immunity. This makes communication even more essential. Pet parents deserve to know when their animals have been exposed to contagious illnesses. Instead of providing clarity, Kristen continued to dismiss my concerns. She failed to explain why my dog was isolated, whether he was separated due to possible kennel cough or pack behavior, and why staff were pushing him off another dog. Her tone remained condescending, and she again minimized my educational background by telling me to "put that aside" because it "wasn't important now." When I calmly stated that her tone felt rude, she accused me of being rude. I reiterated that my tone had no inflection of disrespect. I requested to speak with someone else, and she claimed she was "at the top" and would send an email with further information. She never did. Instead, she hung up on me. My dog's health was compromised, and I was denied basic information, respect, and transparency. This is not only unprofessional--it is dangerous. I expect a full explanation of the kennel cough outbreak, your notification policies, and the specific circumstances surrounding my dog's isolation and treatment. I also expect a review of Kristen's conduct and communication practices. I look forward to your prompt and thorough response. Sincerely, Lakisha

    Paws & Claws Pet Sitting - pet_sitting - Updated August 2026

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