Do not hire Brian Ganzler/Pawper Training. He is not certified, does not train your dog, will not honor his stated refund policy and unsuccessfully sues customers.
We hired Brian Ganzler/Pawper Training to train our dog, in his home, to walk on a leash, obey commands and stop eating her poop. He charged us $2,500 and offered us a money-back guarantee.
When we asked if he could put that in a contract, he said he didn't do contracts and we could consider his texts his word. That was a red flag.
After a month of having our dog in his home, Ganzler did nothing. She still couldn't walk on a leash, obey any commands and was still eating poop.
We followed all his advice, taking away training pads and putting her in a smaller crate at night. Nothing he recommended worked.
Ganzler claimed he had no time to do leash or commands because he was busy with the poop, but that doesn't take all day and he didn't even do that.
She also suffered a mysterious seizure while in his home.
After the seizure we had her examined by two veterinarians. They found nothing wrong with our dog and suspected she must have ingested something or been shocked while in Ganzler's home.
Ganzler claimed our dog could not be trained because she suffered the seizure and had brain damage. Our veterinarians confirmed there was no brain damage. Certified dog trainers (Ganzler is not certified) said even if there was she could still be training.
We asked Ganzler to refund our money as he promised in writing. He refused to honor his written money-back guarantee.
He then said he could still train her in just one more week - even though a month of training did nothing, and he had just said she couldn't be trained.
We then offered to let him keep nearly $1000 and just refund the rest.
He again refused.
We ended up having to sue Ganzler to get him to honor his written money-back guarantee.
He then counter-sued us, claiming we cost him money by not using him for further training.
At the courthouse we offered arbitration, and were willing to accept a partial refund.
He again refused.
The judge heard both our cases.
She quickly ruled against him, noting he offered a written money-back guarantee then refused to honor it.
She also quickly threw out his countersuit, noting he didn't have a cancellation policy and can't just make up his own policies after the fact.
Do not hire Brian Ganzler or Pawper Training.
He does not train the dog as promised, refuses to honor written policies, tries to enforce policies he makes up after the fact, then unsuccessfully sues customers. read more