I was charged $90 for no treatment for my furry baby, after waiting an hour and a half, and the vet was a no show. The place has poor cutomer service and poor time management. The receptionist checked in people who came after me and the nurse said the vet will be with you in "just a minute." An hour and a half later I asked the nurse what's going on and she said we will be with you in "just a minute." It was 6:55 p.m. just five minutes before they close. Again,I was charged $90 for no treatment for my furry baby and after wasting an hour and a half. read more

Dr. Seiler is a true professional and is the best vet we have ever known. He is very kind, compassionate, respectful and knowledgeable. His interactions with his patients, our pets, and ourselves is outstanding. Thank you Dr. Seiler! read more

The one star is for the office as a whole. The vet was nice enough (from our interaction on the phone, you still cannot go on with your pet) but god help you if you need to call them. I called yesterday morning (Thursday) to ask for simparica trio for my dog, who had been seen Monday and had all the heart worm etc testing. The girl on the phone said she'd check with the vet and call back. Never got a call back so I called in the afternoon, approximately 1:30pm. That girl on the phone could not have been more rude. Kept cutting me off while trying to explain why I was calling and audibly huffed at me. SHE said the meds were being filled and to expect them to be ready in 24 hours. Well we just left there, 4:45, and no they are not ready. We have to ho back at 10am tomorrow. After picking up the meds we will NEVER be back. EDIT to add we have now driven here TWICE only to be told today the simparica trio is out of stock. You'd think someone could have told us this Thursday, or even yesterday, saving is another trip to the CRAP business. read more

I love this place. This staff deserves a million gold stars. They saved my golden and got him back on his feet again from a chocolate scare after Easter. God bless you all!!!! Price is great, routine and emergency fees are fair. But this staff of vet and vet techs is amazing! If you're in the area, you should be bringing yur big pups here. Thank you Paw Prints!!!! read more

Dr. Seiler is an amazing veterinarian. My dog and I are so lucky to have such a wonderful vet available to us. He has always been there for my dog in his times of need. He does comprehensive exams and provides thorough explanations of what needs to be done. I always feel like we're in great hands when going to the office. Strongly recommend! read more

i got a referral to this vet and had all my dogs records faxed to them... My dog has severe spinal arthritis and was in pain...I wanted to get the laser treatment for her pain but was told she needed examined by the vet. I needed to speak with a vet but was not allowed to accompany my dog .... what is the point in taking my dog to the vet if I cannot communicate with them? my Dog has other issues besides her arthritis... needless to say I didn't leave my dog there. and The staff was rude..... read more

We have been coming to this clinic for many years. Never had nothing bad to say about this place, no issues, no complaints, nothing but good until now. When I signed our rabbit Lexi up for surgery, I signed her up to be alive. Otherwise, i would have signed her up to be put down. I was told with her being the very young age of three, her survival rate to remove a kidney stone and to be spayed, outlook was very good. Doctor was very confidant so I felt very confidant to follow through with her surgery. After surgery, I gave her IV fluids and meds, no problem. On about the third day at around 10 pm I went to check on Lexi before I went to bed and Lexi was great! she was drinking water and bathing herself, perfect. At around 4 am I got up to check on her, my mom heard me undo the baby gate to my door and she said, Lexi is GONE! Let me be clear, I do not feel that you deserve to be rewarded 2321.16 for our rabbit to be dead in the ground! My mom and I came in on Saturday to pay her bill in full, mainly because you were going to let my other rabbit die if we didn't. I cannot believe that we had to pay 2321.16 for our dead rabbit. Anyway, enjoy spending your dead bunny money! - Adrianne read more

I started taking my GSD here as a puppy, but when I moved to Preston I switched to a local vet. 6 yrs later our GSD had an emergency the vet I was taking her to refused to see her because it was 40 min until closing. Paw Prints told me to get her there ASAP and they would see her as soon as we got there. My GSD did not make it and we were crushed but Paw Prints was amazing and did everything they could to try and help her. Even sent us a sympathy card. Very professional. I have another dog and a cat. I will be making the trip to Morgantown when they need something. I will not take them anywhere else. read more

I took my dog in because he wasn't well and needed to be put down. They never put him on the table they laid him on the floor with no blanket, no bed and that's where they did the injection. There was nowhere for us to sit to hold and comfort him, so we all sat on the floor too. They also told us that they were going to leave him on the floor until we left. This made me so upset. It was so cold and disrespectful for my dog. I will never go back. read more

I have NEVER been treated so terrible in my life!! I received a voucher from M-SNAP to have my pup neutered. When I arrived for the appointment, I was asked if I wanted to purchase a "pain package" at a cost of $85-$150. I asked the tech if there was another alternative because I didn't have that much money. I was told that was the only option. When I got home, I called back and spoke to another lady and told her I wanted to get my pup something to give him after the surgery but I just didn't couldn't afford the pain pack. She said she could get the doctor to write a script for an anti-inflammatory that would help with the swelling and pain and I could pick it up when I picked up my pup after the surgery. Not too long after that I received a call back from the tech that I first spoke with when I dropped my pup off. She said "like I told you when you were here earlier, we don't have anything to give you after the neuter". She was very rude! She then suggested that maybe another clinic would be better suited for me and did I just want to come get my dog?! At this point I am in tears! I arrive to collect my pup and the lady at the front counter looks at me and says "I am so sorry!" I will NEVER step foot in that vet clinic again!!! read more

Wonderful staff, and Dr. Alvarez is a phenomenal veterinarian. If she doesn't know the answer, she'll not hesitate to consult with her peers to find it! read more

Took my dog there for a UTI. The staff were so knowledgeable and kind to us the entire time. They explained everything in detail and have us answers to all of our questions. The vet spent a lot of time with us, discussing everything we needed to know. I find it can be hard to see a vet that doesn't mind spending a lot of time in the rooms with their patients. Their prices were similar to other vet clinics we've visited, especially considering we had a sick visit and three medications. Would definitely recommend to anyone in the area. read more

I have utilized Paw Prints for all my pet needs, (dogs, I have lots of dogs) My dogs have been neutered there, had their checkup and routine maintenance there, additionally we had some emergency needs. my expectations of care have been exceeded, based on benchmarks from other competing clinics I have used. My dogs get the best care and on several circumstances gone above the call of duty. Each visit my exam is full, and I am notified of every procedure and 'what's next' expectation is set. I believe whole heartedly, these people genuinely care. I am 'that' person who will do what is best for my pets, and Paw Prints have been with me every step of the way. read more

I love all the staff and veterinarians here. Our first experience was as an "emergency" a week after moving to Morgantown and it was great. The vet truly listened to my concerns and treated my dog as his own. The staff is experienced, knowledgeable, and caring. I wont go anywhere else now! read more

This business does not care for your pets!! They only care for your money!! Poor quality care for the price of an arm and leg. Do your pet and wallet a favor go elsewhere!!!!! read more

Pleased to have found Pawprints, so far they seem fair in pricing, knowledgeable of their profession, caring, straight forward and honest. They actually touch your dog and listen to his heart rate! They give upfront costs before consenting,( a must when you have an large labradane getting double the doses). Give them a try just like human docs/offices you have to find one you and your pet are comfortable with. read more

Dr. Alvarez kept prescribing my Corgi different antibiotics because there was blood in his urine, and she claimed he had a urinary tract infection. This was a 2-3 month ordeal where I (stupidly) kept coming back. And every time she gave him a different antibiotic, despite the fact that none of them were working. I now realize this is because antibiotics are low risk, and she could get away with prescribing medication that would profit her without actually harming my dog. When she gave me a quote to have my dog neutered for $1,200, I walked away, went to an experienced vet, and had the procedure done for $300, in addition to having my dog microchipped. The issue was not a UTI. The issue was an enlarged prostate, which went away after his neutering. Neither a UTI nor an enlarged prostate are difficult to diagnose. This place is a scam, and the employees want your money. They don't care about your animals. She then had the gall to complain about the length of my dogs nails, and wanted to charge $50 to have them filed. read more