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    Pavilions

    2.9 (144 reviews)
    ModerateGrocery
    Open 5:00 am - 11:00 pm

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    Reviews With Photos

    Michelle O.

    I can not say enough about Daniel in the bakery. He's so kind and helpful, and always in the best mood, no matter how hectic it is. I've ordered over 10 cakes from him and each one comes out beautifully and tastes delicious. He always accepts my crazy requests and provides the best experience.They're so accommodating even with last minute requests. I highly recommend ordering from them.

    Pavilions West Hills, CA - Poor Meat Counter Service
    Nurse P.

    I had the worse experience EVER at Pavilions in West Hills, CA. FRANCISCO in the meat department decided to show me how insulting and BAD a meat service person can be. I patiently waited for him to finish labeling a product and didn't disturb him. When he was done (though I could see non busy meat staff rough housing and playing in the back of the department), he walked toward me and decided to ignore me to handshake (dap) his fellow co worker. He then sighed in disgust, and scowled to come help me. Since I had already contently waited at least 5 minutes - on security store camera - I asked to buy a piece of fresh fish (since there was no frozen fish for my pet), I asked for a portion of $7.99 Cod. FRANCISCO - who is about 27 years old - snapped at me and said "this isn't Cod.". I said, "it's labeled Cod. I'd like 1 pound, please". He snapped, louder and said, "it's not Cod" and angrily showed me a piece of fish. Mind you, I only see a piece of fish I'm trying to purchase for my pet. I am a doctoral scholar in Public Health, I have a Master's degree in Nursing and I am a specialist in HIV Medicine. So a piece of fish is just that to me. To FRANCISCO, a rude boy who specializes in slicing meat for a living, it's a different type of fish. I asked, "Why is it labeled Cod, if it's not Cod?" He said, "I don't know. Maybe the morning staff mislabeled it." (It was about 6p.m.) Ok, resolved to just get a piece of fish and leave, I ask for a different piece of fish labeled Tilapia for $9.99. "Is that really Tilapia?" I asked. With hatred, disgust and rage in his eyes, FRANCISCO snapped, "ARE YOU GETTING SMART WITH ME?" I'm thinking, "Did he just ask me that, really?", so I said, "The other piece of fish was labeled Cod, so I want to know if this is really Tilapia before I buy it" (especially since I could have bought an entire package of frozen Tilapia for $9.99.) He then says, "You're getting smart with me, huh? Do you want to speak to my manager?!" he snapped. I'm angry now based on the wait time, the rude obvious way he ignored me, the terrible customer service and communication, then shoving a piece of fish at me, and asking me insulting and escalating questions... So I said, "Yes, get the manager!" He said again, "Do you want to speak to my manager?!" I said, much louder this time "Get the manager!" FRANCISCO got on the overhead speaker and called his manager loudly, three times, and the manager ran to the department. FRANCISCO attempted to explain his side of the incident to the manager. I told FRANCISCO, "No. You called the manager here for me. You can leave now, Francisco." With pure evil in his eyes, he stood and would not leave. His manager also told him to leave. FRANCISCO still did not leave when he was told by his supervisor. At that point, the store manager / supervisor suggested that he and I would leave and go to a different area of the store. I told the manager what occurred and suggested that he review the store camera footage. I told him, "He needs to be written up". The manager said, "I don't know what happened to him - He's one of my best staff". I reiterated, "He needs to learn proper customer service." At that point the manager offered me a free piece of fish, walked with me to see that there was no frozen fish and made the selection of Cod for me to take free of charge. I have lived in the area for nearly 30 years, even before the Pavilions market was built on Platt near Victory. NEVER have I had such a distasteful experience. I will be sure to let my neighbors, consumers and my social media following know about the extremely impolite interaction I had with the meat boy FRANCISCO and give my honest opinion about other nearby alternatives to make quality shopping choices, including Ralph's on Sherman Way near Shoup, Ralph's on Victory near Fallbrook, Ralph's in the Calabasas plaza, Trader Joes on Fallbrook near Vanowen, Island Pacific Supermarket and Seafood on Roscoe and Bristol Farms in Calabasas.

    Personalized gifts
    Ansley T.

    The flower shop at pavilions was so incredibly helpful. I was looking for something in purple, and in orange, for twins. Libeth stopped what she was doing to help me rewrap some orchids, one in purple and one in orange, they are beautiful.Thank you so much, Libeth for making these birthday gifts perfect.

    we have purchased Haas Avocados there 3 times in the last two months and had to throw $3.99 each away every time. Don't buy them there

    Birthday cake.

    Pavilions bakery is amazing! They always go above and beyond to get you what you want. Cakes always look amazing and taste delicious too.

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    Sam and Alex at the Meat department have awesome customer service! They made sure I was satisfied. Great location. :)

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    Page 1 of 4

    Ask the Community - Pavilions

    Review Highlights - Pavilions

    With Covid we wanted to provide safe food choices for our guests & they made it happen.

    Mentioned in 3 reviews

    Read more highlights

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    Bristol Farms

    Bristol Farms

    3.9(446 reviews)
    2.1 miWoodland Hills
    $$$
    Grab-and-go
    Catering service

    The food is always wonderful & the people are always nice & helpful…read more I would like to single out Eddie in the prepared food section particularly for his outstanding service, cordial manner & knowledge. On 1 particular occasion, a few weeks back, I was looking for a product & he looked in back & said he didn't have any. As I continued to shop at the store, Eddie comes running down the aisle I was in to tell me he found the item I was looking for in a different location. He handed me the item. You don't see customer service like that very often these days! I was really impressed with his professionalism & diligence in helping me get the product I wanted. Terrific employee who should be commended for his outstanding service!

    I'm a local resident and a regular customer of the Bristol Farms Woodland Hills location, and I've…read morealways enjoyed shopping here--until this experience. During a recent visit, I picked up a bag I intended to purchase and briefly used my phone to take a photo. A manager approached me and asked, "Are you buying that bag?" in a tone that felt unnecessarily confrontational. What escalated the situation further was that after I requested corporate contact information from another associate, the same manager approached me again and continued the interaction in front of other customers, without attempting to de-escalate. Since then, I have made multiple efforts to address this matter directly. I contacted corporate, left a message, and was provided an email address which I confirmed multiple times--however, the email was incorrect and my message was not delivered. To date, I have not received any follow-up. I understand store policies, but professionalism and respectful communication--especially at the management level--are equally important. I hope this matter is taken seriously and addressed appropriately.

    Photos
    Bristol Farms
    Bristol Farms
    Bristol Farms

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    Trader Joe's

    Trader Joe's

    4.3(299 reviews)
    3.2 miWoodland Hills
    $$

    Woah, how did I not ever see this Trader Joe's in the neighborhood? This Trader Joe's is one of the…read morelarger ones versus Sherman Oaks (though that may change soon), and it even boasts great parking, either in their large lot or in the back streets. The space itself? Massive, the kind that you'd dream of if you wanted to play hide-and-seek as a child in a public shopping area. (Obviously, don't be hiding and seeking here, though, unless you're a well-sought after item, which in that case you'd be a natural at it.) Paying was fairly easy, and like all Trader Joe's locations, every station was worked by a caring staff member taking care of your items from scan to bag. Overall, the classic Trader Joe's experience with less claustrophobia.

    This is the location closest to my home and used to be my favorite…read more Lately, in fact the last ten times I've shopped there, I've experienced less than friendly service with two young ladies in the cheese area after I asked a question stared at me blankly because I interrupted their personal conversation. They looked at me like "okay boomer" (I admit I am a boomer) I have worked in service all through the decades and I find this behavior really off putting. So I decided to try the Calabasas location, the West Hills location. Well, BIG DIFFERENCE! The ladies and one young man helping me out at the Calabasas location was SO MUCH NICER and so helpful! The West Hills the same really friendly cashiers and staff. I do not know what has happened to the staff at this location and it's sad because my family and I had always enjoyed our shopping experience there.

    Photos
    Trader Joe's - Remember these important people!

    Remember these important people!

    Trader Joe's
    Trader Joe's

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    Erewhon - 4/9/26. When your Sweet Husband surprises you with chicken soup + elixir. Delicious and overpriced. As anticipated lol.

    Erewhon

    3.6(650 reviews)
    5.1 mi
    $$$

    Just wanted to send a quick note about Benny, the store manager at Erewhon in Calabasas…read more Our travel AYSO team came down from Northern California for the finals for our community volunteer sponsored soccer organization, and we stopped by to grab drinks for the kids. Benny helped make sure everything was ready right on time, which honestly made a big difference with a bunch of tired players and parents trying to keep things moving between games. What stood out was how easy and positive the whole interaction was. Benny clearly runs a tight ship and the people working there reflect that. Everyone we interacted with was helpful and on top of things. Benny even stepped in to improve the throughput for all smoothies. When someone treats their job like they own the place, that's special. That's shareholder / owner behavior, not staff behavior. It starts with values, with leading and being consistent in following those values. The outcome is culture, and that creates true scale of the vision and every team member adopting the culture. This is actually the first time I've experienced this level of service at a grocery store, so I figured it was worth mentioning. If Benny hired these folks, he's doing something right. Anyway, just wanted it to be known that if you stop by that location, you'll be taken care of. And for what it's worth, I don't usually send notes like this.

    I guess I'm on a mission to see all the stores. This was my least favourite. Parking was chaotic,…read moreand the staff, w the exception of Milo wasn't as attentive as I've become accustomed to. We went during lunch time so I'm aware that was part of the parking lot fullness, but the staff had this almost apathetic attitude. I saw a piece of pizza I hadn't seen and wanted to try. A couple employees were having a convo at the counter. I just waited to see how long they were going to stand there. Longer than you'd expect. I mentioned Milo earlier. Rockstar in the cafe, gave us samples, answered questions about things I didn't see. I was told to try the battered portobellos. I guess they didn't have them that day but I appreciated that Milo checked. That was the most pleasant experience and Milo's customer service was aligned with what I've come to expect. Checkout was lacklustre. This is the first store I've been at that had a conveyor belt. I went through twice. The first person seemed like he didn't want to be there. The second I asked about the new membership tiers and she wasn't sure then she was surprised at my level. I got clarification around the program from someone at my store, and she showed me where vip line is. It just wasn't a vibe I've been used to over any of the stores I've been to. Maybe it's calabasas, idk. I can say I went. 8 down, 3 to go. Ya, Erewhon is probably my personality atp. Ah well, there's worse things!

    Photos
    Erewhon - That price though?!

    That price though?!

    Erewhon - Nov 2025 drink of the month. Ew! Tasted like medicine.

    Nov 2025 drink of the month. Ew! Tasted like medicine.

    Erewhon - Beauty Essentials

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    Beauty Essentials

    Amazon Fresh - Front of the store

    Amazon Fresh

    2.9(297 reviews)
    2.0 miWoodland Hills
    $$

    Never like this store, a warehouse environment with a fresh coat of paint. Limited variety of…read moreproducts, just store brands. Was in the store for its opening and got talking with the corporate marketing manager. Told him that this was the 3rd market at this location, Alpha Beta, Bristol Farms, and them. They all failed, real short life spans, cuz of location and market demand. Within a 2 mile area you have at least 6 markets and add to it mom and pop deli's. AWS tried, it didn't work out... too many people know where to go to get value and no gimmicks. Add to it, parking there is a challenge.

    I've been bummed out ever since I heard the news of all Amazon Fresh stores permanently closing…read more Amazon Fresh offers produce, meat, seafood, bakery items, prepared meals, and everyday essentials. Their prices are competitive, and they usually have a nice selection of products to choose from. Amazon Fresh also offers same-day delivery for groceries and everyday items! They also offer a small discount on certain items for Amazon Prime members. This particular location has always been clean, organized, and well stocked. I've always liked the fact that Amazon Fresh gives you the option to shop with Amazon Dash Carts (smart carts), which let you skip the checkout lines. You sign into the cart with your Amazon account, add items as you shop, and the cart automatically tracks your total cost. This location also has a Krispy Kreme, so you can grab some tasty donuts while you shop! The employees at this location have always been friendly and welcoming. They greet me with a warm welcome as soon as I enter the store. This location is situated on a fairly large lot, so parking is usually never an issue. Overall, this store has been a great choice for everyday items and prepared meals. I'm going to miss my random late-night runs, but I will continue shopping here while the store is still in business. Farewell, Amazon Fresh! Ratings: Cleanliness - 5/5 Variety of items - 5/5 Service - 5/5

    Photos
    Amazon Fresh - Receipt of some of the best deals I found.

    Receipt of some of the best deals I found.

    Amazon Fresh
    Amazon Fresh

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    Ralphs - Inside

    Ralphs

    3.0(148 reviews)
    2.4 mi
    $$

    One of the reasons I come to the Commons in Calabasas, is to visit a dining location or two…read more Sometimes, I stop by the Ralphs at this location to pick up something before going home. I can easily say, hands down, this is the cleanest and most spanky looking Ralphs. And I have been to a lot of them. The floors are spotless and shining. The aisles are spacious and not over clogged. All the displays are neatly arranged, with all the products polished and dust free. The lighting is perfect. See my pictures. Everything is sparkling and looks new. And a polite and helpful staff. Compliments to the General Manager and the team for doing such a superb job at this store. It is really a WOW place to shop.

    Racist employee. I went there last night to get flowers for my mom on mother's day. Keep in mind, I…read morewas going to go purchase these things. I grab a paper bouquet holder and an older woman to who was in the self checkout area stares directly at me in a mocking tone and says "Ya know you gotta pay for that right." And I said I will, and she said alright in a mocking sarcastic tone. First off, what warrants you to think I am not going to pay? You see a customer browsing? And you say something like that? It is incredibly dehumanizing and disrespectful. When I went to checkout I could tell she was embarrassed and didn't stare at me again. I am not coming to this ralph's again. What happened was disgusting.

    Photos
    Ralphs - Flowers for valentine's month

    Flowers for valentine's month

    Ralphs
    Ralphs - Inside

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    Inside

    Pavilions - grocery - Updated May 2026

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