Paul Appliance is awesome! loved the text ahead system to let me know they were close. The guys who have come out are so kind and got the job done quickly and professionally. I'd highly recommend them! read more

More than a thousand dollars in to repair my oven... and it still doesn't work. They've taken weeks to get to me. Then twice came out and couldn't fix it. The first time to assess, but didn't assess correctly and so I had to call my plumber out to put in a new gas shut off. Then they sent two guys out - one just a helper, the other one clearly had never worked on an oven like mine before. He spent a long time looking at the wiring diagram. They broke two ignitors on the stove top. They didn't test the oven thermostat. They were going to leave it a mess behind/underneath the range until I asked them to just sweep it up (even gave them my shop vac to do it.) I have another call in, hopefully I'll get one of the guys everybody raves about in these other reviews next time.... read more

Tim came out and put together a quote for fixing my Thermador range. He ordered the parts and then he came out and installed them. I was told this range couldn't be fixed by a previous repair shop. 5 stars for Paul's - I have used them several times and they always deliver. read more

This company has "no showed" for my service appointment 3 times (without a call) plus shown up with the wrong part! I totally understand things happen, but a courtesy call goes a long way. It doesn't help the lady that schedules the appointments is quite rude. Unfortunately, this is a warranty issue with Whirlpool so I'm stuck dealing with this company. read more

Rudest pos I ever talked to. I did not know they did not sell appliances anymore bc when you look them up it still show they do. So you call them finally after 5 tries, they answer and you get laughed at literally bc you ask if they do and they continued on with laughter like it was a joke. So unprofessional and I would never recommend such disrespect to anyone. It was a phone call turned into a comedy show for the moron that answered the phone. Loser and go F off. read more

From the first point of contact until the repair it was an excellent experience. On time and wonderful. I highly recommend them.

I read good reviews about this company. We haven't lived in this house long, so I wanted to see if the stove was worth saving. i was told someone will come out for a fee to look at the stove and tell us what it needs. If it is only the igniter the cost would be $269. Well, the repair man told us it was the igniter, easy fix! Well, 4 days later it doesn't heat up (the day before Thanksgiving of course -2020)! He comes back and tells us it was something else and that piece is discontinued. I asked if they install new ones because I am going to buy one (still hoping to give them more business). He then tells me that he "fixed" the problem so there is no refund. I said, "no you didn't because 4 days later my stove doesn't work. I asked for someone to come out to asses it and tell me if it is worth it"!! So now, I have no stove, out $269 and an uncooked turkey! read more

They were not great. Guy came to house to look at our dryer. He was beyond awkward and could barely just say hi, we tried explaining what the dryer was doing and the guy kept saying well I can't find anything wrong with it, in a very condescending tone. Our machine was worse after he left too, like what the H$[[! After he left I took a video then sent a video of what the machine was doing, two days later we receive a random quote on what parts were needed. They didn't call us to explain any details or even acknowledge we even sent the video, which was very strange. Oh hey, here's a random quote for ya, b/c I know so much about dryers, lol!!!?? They double charged us $300 and eventually made that right, no brainer. They are very expensive $150 to just come out. I won't give them business ever again. read more

Friendly, knowledgable and efficient! I called Paul's Appliance to have my wash machine repaired last week and they came out at there first available time. They had my wash machine up and running after 10 minutes! The service technician Dave was very friendly and he even took a look at my dishwasher while he was here and gave us tips on how to fix it ourselves. Would definitely use them again! read more

Matt and his team are top notch. These guys are professional, thorough and personable. They've done several projects for my family and I at multiple locations. I would highly recommend Paul's Appliance for any appliance service or installation project. read more

After calling our retailer who charged me $150 to tell me what I already knew, that I needed a repair. Then they wanted more for the repair. So a friend recommended Paul's. Rick is the nicest fellow, and the work was done in a timely manner for a good bit less than my retailer. I would highly recommend him. read more

Fabulous!!! Can not say enough of how nice it is to work with honest real people who are not out to sell you stuff you do not need! Was a pleasure doing business with them, have already recommended them to two other friends. read more

I have been using Pauls Appliance for several years. Every time they come out the techs are true professionals! Reliable and knowledgeable. Would highly recommend them read more

Just bought a new house. Extortionist developers said it would cost $1,400 (ARE YOU KIDDING ME??) to install my hood and have it vent outside. Paul's Appliance came, installed it, also installed my washer machine and stacked it for HALF the price, AND cleaned up after this job. Very nice and friendly. They are super busy so you do need to be flexible on when they can come. read more

I don't know who the guy from Pembroke, below, was working with, but I have used Pauls' Appliance for years and they are incredible. Ricky shows up when he is supposed to and truly is an expert. He runs a very professional business and is a pleasure to deal with. I highly recommend him. read more

I have used these guys for years and they are the very best. Ricky always is mindful of expense and will tell you whether it makes sense to fix something or buy a new one. You don't find guys this capable and reliable often. read more

Called because my Bosch dishwasher wasn't completing cycle.Man came,took door apart and looked at wiring,put back together and tryed washer. Said everything was ok,took my check for 100 dollars and left. After he left I tryed a load of dishes and it was still shutting down mid cycle.Called them back,he came and said it needed a part and he would order it. Said he would have it in a couple days.After a week I called them inquiring about the part and they said they had no record of the part order and their records showed everthing had been fixed. He never left a part order form which I should have asked for,but trusted his word. Big mistake. They never offered to honor their service warrenty and I didn't trust them now. I wanted to speak to someone face to face,so I went to there address and the store was vacant. They only have a P.O. box. I took the $100 loss and ended up figuring out and fixing the problem myself. I chocked this up to a very bad experience with a unqualified company that shouldn't be in the service business. Do not rcommend this company. read more