Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.

I had 2 issues when I contacted NEA. First was a malfunction of the electronic controls for my gas…read moreoven; second was a leak from the bottom of my refrigerator which turned out to be from the ice forming apparatus below which had a plugged drainage tube. The company which I normally called was overwhelmed with service calls but referred me to NEA. Following a few days wait for a part for the stove I received a call that the part was in and I would receive the service the next day. Promptly at the hour I was told the service man came (?John) and in a flash the stove was pulled out, the part replaced and the stove returned to its location. Immediately thereafter the refrigerator icing area was exposed and series of maneuvers performed and the repair was completed. No more water leak and the floor dry since; and the oven works well. Total time about 75 minutes at most. I couldn't be happier with the service I received. It is now my repair company of choice, at a very reasonable cost.

I couldn't wait to write this review because I am over the moon pleased with this company! John…read moreresponded immediately. He was timely, thorough and knowledgeable. We have an a unusual stove and he was able to order a part and had the oven back up and running within a week. During these COVID times parts are difficult to get but he had a supplier that had our part in stock and shipped it to him immediately. As soon as he received it he was at our house installing the part. We are back in business and I am very grateful!

Need a part? An old filter or appliance part? Stove grill or knob? You name it ... they'll have it…read moreor get it within a few days." Just the facts, ma'am" kinda place you go for that whatchamacallitwhatsagiger. Yes, they have that kinda part at a reasonable price. Trick is finding the place.

I needed a part for my dish washer. I called late in the day and the part needed to be ordered. It…read morewas there the next day. Price was less then ordering online. Thank you for the fast response.

Tony did a remarkable job! We had a big job involving an unistallation of a range I bought at one…read morelocation (a condo), transportation to the second location (our house) where he needed to uninstall our old range, reinstall the new one and haul the old range away. Other companies quoted us at 4+ hours of work, but Tony and his associate had the job completed in just over 2 hours. He communicates extremely well, shows up on time, is highly professional and knowledgeable. If only more professionals conducted business like he does! He will be the first person we call the next time we need a repair or installation.

Services were requested by my extended samsung warranty with no follow-up call from Tony on initial…read morecall from samsung I ended up calling him and made arrangements to have my range looked at and he failed to show up after contact him rescheduled for next day and he was a no show very poor service for this company wouldn't recommend him for any services

For anyone looking at reviews to see if you should call or visit Poirier in Newton - YOU SHOULD! I…read moremade an unscheduled visit to Poirier on 7/27 and was immediately helped by Alex Bobb. I knew what I was looking for and Alex connected me with an in-stock dishwasher - providing GREAT GUIDANCE and INSIGHTS in the process. We reached and agreeable and very fair price and Alex then arranged prompt delivery and install from a trusted plumber resource, Vito Serratore. Vito was a great communicator leading up to the install date and he and his partner for the day were EXCELLANT to deal with in-person at my home. They were on time, efficient, careful, and very friendly. To make it very clear - this is a 5++ star review.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

My Dyson was jammed and could not be opened to empty or used. I brought it in to Center St location…read moreto leave for repair. Not only did it get taken care of immediately when i asked how much I owed he said nothing!!! Talk about customer service!!!. I thought I'd be without it for at least a week or so and i was in and out in 10 minutes and at no cost. Highly recommend the wonderful knowledgable staff at 1900 Center St. Thank You SO much!!

My Dyson vacuum cleaner had put up with two big dogs for year and was in dire need of some TLC…read more After changing the filters, there was no more doggie smell! They cleaned the vacuum beautifully - it looked brand new! And when I got it home, it worked so much better than it had before. The staff are incredibly kind, patient, and knowledgeable. Definitely worth the drive from Newton!

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

Fernando was outstanding. He didnt even fix anything! He provided valuable tips and even came out…read moreto the house but ultimately did not need to fix anything himself. He helped me fix my non working garbage disposal over the phone. And he helped refer me to the right company to work on my kitchen vent dampers I still paid him for his time I highly recommend him for his honesty and professionalism

My husband and I purchased a refrigerator in January and a dryer and dishwasher last week (all of…read moreour appliances were 20 years old and stopped working). Jackie in the Norwood office was so helpful and knowledgeable and spent a lot of time with us explaining the different brands and models. We were impressed with her professionalism and customer service during all of our visits.

I wanted to share an update to my earlier post: Poirier truly came through for us, and I am…read moreincredibly grateful. On 12/4, I spoke with Joe, the Service Director, and explained our situation. Unfortunately, our refrigerator was out of warranty, even though it was less than three years old. I shared this with Joe, and he immediately stepped in to help. After GE completed a site visit and provided a list of required parts, Joe placed the order right away and let me know the parts would arrive on 12/18. True to his word, on 12/18 Tyler came out and spent a good portion of the day repairing our refrigerator. He was outstanding--he took the time to walk us through everything he did, and provided us with some tips on what to do / not to do with the appliance. We couldn't be happier with how this turned out and are extremely thankful to the Poirier team for stepping up and supporting us when we really needed it. Words can't express how relieved and happy we are to have a fully working refrigerator again. Kudos and sincere thanks to the Poirier team for a job exceptionally well done! Happy holidays to all!