My Dyson was jammed and could not be opened to empty or used. I brought it in to Center St location…read moreto leave for repair. Not only did it get taken care of immediately when i asked how much I owed he said nothing!!! Talk about customer service!!!. I thought I'd be without it for at least a week or so and i was in and out in 10 minutes and at no cost. Highly recommend the wonderful knowledgable staff at 1900 Center St. Thank You SO much!!

My Dyson vacuum cleaner had put up with two big dogs for year and was in dire need of some TLC…read more After changing the filters, there was no more doggie smell! They cleaned the vacuum beautifully - it looked brand new! And when I got it home, it worked so much better than it had before. The staff are incredibly kind, patient, and knowledgeable. Definitely worth the drive from Newton!

For anyone looking at reviews to see if you should call or visit Poirier in Newton - YOU SHOULD! I…read moremade an unscheduled visit to Poirier on 7/27 and was immediately helped by Alex Bobb. I knew what I was looking for and Alex connected me with an in-stock dishwasher - providing GREAT GUIDANCE and INSIGHTS in the process. We reached and agreeable and very fair price and Alex then arranged prompt delivery and install from a trusted plumber resource, Vito Serratore. Vito was a great communicator leading up to the install date and he and his partner for the day were EXCELLANT to deal with in-person at my home. They were on time, efficient, careful, and very friendly. To make it very clear - this is a 5++ star review.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

We have been using them for 32 years and they can fix anything. You always know how much the job…read morecosts and they are always prompt and respectful.Also my home is loaded with appliances I have purchased from them.I have also recommended them to family and friends and they too were very pleased.

Excellent experience with Blue Hill Radio and Appliance. From start to finish I give 5+ stars…read more Purchasing from a family owned business definitely has many perks. Jack was fabulous and continuously said "we want you to be happy with what you purchase". Absolutely no sales pressure. Jack suggested I do more research and sleep on it. Removed my old washer and dryer and went above and beyond to accommodate me knowing the concerns I had with removal and delivery not being the same day. Jack was not only professional but very kind. Jim and Shaq (sp ?).........just WOW. Removing a washer and dryer from a second floor in a narrow space and then a narrow staircase that has a turn is no easy task. I saw first hand what it entailed and they did it with a smile and worked their magic. Delivery day couldn't have gone smoother. Jim continuously said "we want you to be happy with your purchase". Jim and Shaq treated me like family and not just a customer. Hands down this was the best experience I have ever had purchasing large appliances. Jim repeatedly said "any issues call us immediately". THANK YOU......you are all the best.

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

He comes when he says he will, knows what he's doing, and he gets it taken care in a timely…read morefashion. Highly recommended. Rick K

I had 2 issues when I contacted NEA. First was a malfunction of the electronic controls for my gas…read moreoven; second was a leak from the bottom of my refrigerator which turned out to be from the ice forming apparatus below which had a plugged drainage tube. The company which I normally called was overwhelmed with service calls but referred me to NEA. Following a few days wait for a part for the stove I received a call that the part was in and I would receive the service the next day. Promptly at the hour I was told the service man came (?John) and in a flash the stove was pulled out, the part replaced and the stove returned to its location. Immediately thereafter the refrigerator icing area was exposed and series of maneuvers performed and the repair was completed. No more water leak and the floor dry since; and the oven works well. Total time about 75 minutes at most. I couldn't be happier with the service I received. It is now my repair company of choice, at a very reasonable cost.

I couldn't wait to write this review because I am over the moon pleased with this company! John…read moreresponded immediately. He was timely, thorough and knowledgeable. We have an a unusual stove and he was able to order a part and had the oven back up and running within a week. During these COVID times parts are difficult to get but he had a supplier that had our part in stock and shipped it to him immediately. As soon as he received it he was at our house installing the part. We are back in business and I am very grateful!

Need a part? An old filter or appliance part? Stove grill or knob? You name it ... they'll have it…read moreor get it within a few days." Just the facts, ma'am" kinda place you go for that whatchamacallitwhatsagiger. Yes, they have that kinda part at a reasonable price. Trick is finding the place.

I needed a part for my dish washer. I called late in the day and the part needed to be ordered. It…read morewas there the next day. Price was less then ordering online. Thank you for the fast response.

My husband and I purchased a refrigerator in January and a dryer and dishwasher last week (all of…read moreour appliances were 20 years old and stopped working). Jackie in the Norwood office was so helpful and knowledgeable and spent a lot of time with us explaining the different brands and models. We were impressed with her professionalism and customer service during all of our visits.

I wanted to share an update to my earlier post: Poirier truly came through for us, and I am…read moreincredibly grateful. On 12/4, I spoke with Joe, the Service Director, and explained our situation. Unfortunately, our refrigerator was out of warranty, even though it was less than three years old. I shared this with Joe, and he immediately stepped in to help. After GE completed a site visit and provided a list of required parts, Joe placed the order right away and let me know the parts would arrive on 12/18. True to his word, on 12/18 Tyler came out and spent a good portion of the day repairing our refrigerator. He was outstanding--he took the time to walk us through everything he did, and provided us with some tips on what to do / not to do with the appliance. We couldn't be happier with how this turned out and are extremely thankful to the Poirier team for stepping up and supporting us when we really needed it. Words can't express how relieved and happy we are to have a fully working refrigerator again. Kudos and sincere thanks to the Poirier team for a job exceptionally well done! Happy holidays to all!

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.