We have used four plumbers since moving to Omaha four years ago. We just had a new kitchen faucet…read moreand garbage disposal installed by Hugh from Advantage. I called several plumbers, and Advantage was the only business that provided us with an estimate of the work's cost. The others all wanted to come see the job, provide a quote, and then we could decide to accept their proposal or send them walking. I wasn't looking for a firm quote; I just wanted an idea. Hugh from Advantage was polite, neat, and very efficient. The total cost was reasonable and lower than we had experienced with other plumbers for comparable work.

I had a great experience with Advantage Plumbing…read more Through Yelp, I requested help for a toilet and shut valve replacement. (The toilet has been having intermittent issues and needs replacement.) They immediately connected with me and offered to come out the same day (but I still had not gotten the new toilet.) We scheduled for the day after, and they were here by the promised time. The team quickly removed their shoes at the front door without being asked (not my general experience with many repair teams) and started working. They finished almost precisely at 90 minutes despite a minor complication. (The basement/toilet drain was not draining well which they augered out.) It was explained to me that it was likely a combination of time and a 20-year-old toilet (which did not generate enough force). Other than minimal dust and grime, they did not leave any bigger messes for me to clean up. They were professional, and their price was well aligned with other companies. They did not sell me on any additional service plans but did guarantee their service for a year. (There is a 4% for credit card transactions.)

Brandon provided outstanding HVAC service from start to finish. He was professional, knowledgeable,…read moreand took the time to perform a thorough inspection while explaining everything clearly. I appreciated his attention to detail and honest recommendations without any pressure. It's clear he takes pride in his work and genuinely cares about providing excellent customer service. He recommended fall service that we will be scheduling with him. I highly recommend Brandon and Burton HVAC to anyone looking for dependable, high-quality HVAC service. Thank you for a great experience and attention to detail!

We had a effluent pump fail in the basement over the weekend which was getting rather odiferous…read morerather quickly. I cold called Burton on Monday morning at 8am and was exceedingly lucky to have Steve at my residence by 8:30am. He swiftly diagnosed the issue, walked me through various repair options and price points (zero upselling) and I found the pricing to be competitive. He had the entire sewer line replaced with new pump, hardware and applicable pipe in about 3-hours which greatly brought me peace of mind. Even better they offer a standard 2-yr warranty on parts and labor and while he did not expect the need, he encouraged me to call if there was any issue with his repair in the future. Very pleased with the timeliness and workmanship of Steve and Burton today. A terrific experience!

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a water heater go out after 20 years of use. It was time to get a new one. Word of mouth…read moreadvertising got us in touch with Lawrence Plumbing. They did NOT disappoint. They gave us a very fair price for a new 50 gallon gas water heater. After looking them up and reading others reviews, we decided to use them. Easy choice actually. Nate was the plumber that showed up to do the install. He was here when they said he would be. He started around 10:00 and finished in less than an hour. He cleaned up after and we couldn't tell anyone was here with the exception of the new water heater. I would HIGHLY recommend Lawrence Plumbing

Our water heater died and we found Lawrence via a web search. They carried the brand we wanted and…read morescheduled us in a day. The tech was personable and knowledgeable. The installation took longer than expected due to a part dropped into the new heater but went well. They were not the cheapest option but it was done right. A valve from the old set-up wasn't to code so a new one was installed that was compliant. Glad we chose them!

Caleb and Dewey were very prompt, patient with my questions, and insured the job was done right…read more Great experience, would highly recommend!

On May 21, 2024, we discovered a leak coming from pipes in our unfinished basement. We put a bucket…read moreunder it and filed a claim with Select Home warranty. Two Men and a Snake, their contracted company, send technician Caleb out. He diagnosed that the pipes from the shower drain were leaking. It quit dripping when the shower turned off. He said it would be a 2-person job, and that he'd get approval from Select Home Warranty to proceed, and the office would call to schedule a second appointment. That was on May 22. No one has ever come back, despite my calling both Select Home Warranty and the 2 Men and a Snake office. I keep hearing promises and finger pointing between the warranty company and the plumbing company. I ended up having to hire a different plumber who fixed it in 90 minutes by himself.

These guys were great! Had availability within two days. Had a leaky toilet that needed a new flex…read morehose and shut off valve. They were in and out in 30 minutes. Very thorough checking for any further leaks, etc. Fair price too...even had my own parts we bought that they used. Bonus they wore shoe covers upon request!!

Prompt return of message left Prompt service…read more Knowledgeable technician Personable demeanor Great listening skills Price points were as expected This wasn't a quick clean out, happy with the results Will use again

I am sure these guys do great service. I had them over to look at some knocking pipes. I got a…read moregreat big expensive quote. Decided not to do it. I was sure that I had to pay $150 for them just to show up. I was finally chaged $250 for the house visit. Oh well, I will mind th p's and q's next time. Forewarned is forearmed

They sent a strange individual out. He kept asking me "How I liked doing plumbing?" Couldn't tell…read moreif he had knee pain, was experiencing a life-time crisis, or what? He did say to treat the pipes monthly with bacterial drain cleaner. My hardware dealer said the same. I guess that's good advice. I suppose the price he charged was the going rate. How do you tell? I ask people for recommendations on repair companies . ( Plugged drain. Snake caught in drain.)