I love the pizza subs they make. The service is good but I always feel so rushed. It's very…read morehard to see over the counter of you're short or in a wheelchair. They have some short tables and some tall. There is an accessible bathroom and parking in front.

I don't know what happened to this place, they used to be good. After last night's sandwich I won't…read morewaste my money again. Service is not good as well. It's really too bad.

Great experience on a day I needed it!…read more Got the Mediterranean salad and boy did it hit the spot. Fresh veggies and the balsamic dressing was just right. Went a bit early for lunch (11:30) and while they weren't busy, things were a little slow - staff were busy making sandwiches for call in/take out I suspect. Wish I would have gotten the name of the staffer who not only took my order but stepped up to finish it when another staff got called away. I'm not a sandwich fan at all so I usually pass by any sandwich shop. Glad I stopped in today.

If you like tough bread, wet lunch meat, and giardinara with a very high scoville rating then this…read moreis the place for you.

Potbelly Sandwich Shop has definitely grown on me…read more In my initial experience with them, I ordered a sub for delivery. For whatever reason, I wasn't expecting it to be toasted and I don't think I figured out the online ordering well because it was very plain. The last couple of times, I've been in house and have enjoyed the experience. First of all, their subs are primarily meant to be toasted. I really love their tuna and swiss with all the fixings (including, for a small fee, avocado). It's great! Their subs come in three sizes, skinny, original, and big. I typically get the original, which is still plenty big! Their set up is order at the counter and then move on down the line. Instead of having all the condiments visually in front of you ala Subway, they have a list of what you can get on your sandwich and you just let your sandwich maker at the second stop know (the first stop, you just tell them the sandwich, size, and bread type). They don't have quite as many veggie options as other chains to top your sandwich with but they have enough to give your sandwich a little veggie oomph. All in all, a great spot to stop for a quick sandwich. Get to it!

Good wrap, fairly expensive for what it is. Service was good, I hate being coerced into paying a…read moretip for something I have to wait and stand in line for at a counter.

Yesterday, Feb. 1st, around 3:30 - 4:00 PM, my Wife, Son, and Niece stopped in at the POT BELLY…read morelocated at 899 West Main St., to pick up (4) sandwiches, (3) soups, (1) mac n cheese. The order was placed, the sandwiches, soups and mac n cheese arrived. The bill came to Seventy+ dollar ($70.00+). The reason for this post is after spending $70.00 you'd expect the staff to bag the items. Nope, this woman placed the items on the counter and walked away going on to another customer. My Wife had to ask for a bags as this half-wit expected My Family to carry the order in their hands. She gave them (1) one bag for four sandwiches and three, and mac n cheese, my Wife had to ask for another bag. It seems that on Feb 1 2026 the customer service went right out the window at that POT BELLY at 899 W Main St. Until the manager of that POT BELLY teaches customer service be prepared for anything.

Updated restaurant for Potbelly. Good sandwich, great location. Who can not be pleased unless you…read moreare just a ...

I will NEVER come here again. If you are looking for a hot sandwich you won't get it here. This is…read moresecond time I have gone to this location getting grilled chicken and cheddar and the chicken is literally ice cold. Not even luke warm it's disgusting. I will never give them my service again. Giving it a second chance is was a waste of my money.

Wanted to update here since I see alot of these reviews received the same links by the restaurant…read moreto fill out to get more information. Don't do it. It's a big waste of time. It's been a week since I've filled it out and got a response two days ago asking if customer service was about to resolve my issues. They did not. It's unfortunate that this is the outcome as I really did enjoy potbelly and would frequent often. They do not care about their customers nor do they take dietary restrictions seriously. I still stand by my initial review and say find another restaurant.

Over the years, I have popped in here from time to time to pick up a quick lunch when I need…read more It's a quiet, easy spot to have lunch. They have both tables and booths you can sit at if you are dining in. The staff is always friendly and I have never been disappointed by the sandwiches they make. My personal favorite is the Italian.

All the staff are friendly when you walk in, the food is great, and the have the best pick your…read morepair deals.

Pretty hard to make a mistake while making these sandwiches, but this store does, consistently…read more Service is very rude and unpleasant. I actually wish the best for these folks and hope they find something they actually enjoy doing.

Food service in ambience is always amazing. The staff there are also very friendly. The Baja…read morechicken cheesesteak is usually what I go with.

Stopped by to get something to go for lunch. While the line was a bit long, they work quite fast…read more All the staff were very kind. The place itself was nicely cleaned. I ordered an original Italian sub, and it was delicious! The peppers were nice and spicy, but if you do not like spicy, then I would stay away from them. Overall, great experience, would come back.

Came here for a quick bite and I ordered the avo turkey sandwich and to my surprise my sandwich…read moreliterally had l lettuce and turkey in it, no avocado and no cucumbers, no cheese as advertised. With it being so busy I didn't even bother going back to complain about this, but I was definitely upset. I still ate my very dry sandwich because I was hungry but next time I guess I have to make sure I ask if I'm getting the ingredients listed for the sandwich??? im not sure what im missing here.. We also ordered a cup of broccoli cheddar soup, which of course it was very good . I think if they have new staff, they should definitely be paying attention because this was an awful sandwich and the service was extremely slow! You will most likely never return to this location for a sandwich .

Just your typical Potbelly location. Service was great, the employees were very talkative and…read moreattentive. There were not many customers when my coworkers and I last went inside around lunch time during the week. I always love potbelly, i like that they toast the sandwiches. It was nothing special but its always a good spot for food, you know what to expect, and this location is convenient.

Terrible customer service!!! I don't recommend ordering online at this location because the staff…read moreis rude and don't have good problem solving skills. I placed online order (picture attached) and saw that they couldn't give me cranberries I requested because it's "an extra charge". Fine, not a problem... So I went to register and asked for a side of cranberries so I could pay for them. Well... That wasn't an option and the manager walked up and asked if there was an issue and the lady said "she has a PROBLEM with the cranberries" and i responded with I don't have a PROBLEM with the cranberries I just have no option to add it as an extra online which is why I put it in the notes. So I am here trying to pay for it. Manager said there no way for them to do that. So I asked how do I get cranberries? He said you'd have to do it when you order it... Which again, isn't an option online... I've NEVER had this issue at the Algonquin location and they have excellent customer service. They even acknowledge you as soon as you walk through the door. Everyone was busy chitchatting that I had to stand by yhe register and wait for the crabby employee to finally do something. I didn't get a name but she was an older woman maybe 60's with grey ponytail. Never coming here again...

Very good selection and service. Our food was delicious and fresh…read more Also kid friendly. The grands love it. Especially the free ice cream.

As always the salad bar is extremely wonderful. But.... No peas on it :(…read more Seems to be one of the few places that had peas on their salad bar. Otherwise great service and great prices. Two all you can eat salad bar and one soda was about $27