We have been constant customers of Pot Belly since it opened in the original building near East…read moreTowne. It has sinced moved to another location in the old Shopko parking lot across from East Towne Mall. The new location is smaller and not as quaint and cozy, but it serves its purpose. I always get the same thing, the Italian with everything (except tomatoes). It's always perfectly done. My husband has been more adventurous, and likes to try various other sandwiches and soups. He's particularly fond of their chili. I have no complaints at all with the food, but on my last visit I noticed something that I thought I should bring to the managers attention. The servers were all wearing plastic gloves to keep their hands off the food, very good. BUT, they were all also wearing headphones and would constantly be touching the buttons on the headphones while still wearing the gloves. Those headphones have been handled by hundreds of people I'm sure. So it sort of defeats the purpose of wearing gloves if you are still going to be touching germy items, then return directly to the food. Also, as far as those headphones go, they seem to be a rather new addition to the restaurants staff, and we both noticed a definite drop in friendliness from the staff. They seemed to be trying to do too much. Your attention should be on the one person you are serving, you shouldn't be listening and talking to someone else at the same time. Let one person handle the drive-up orders and leave the other employees to the people who actually get out of their cars and come in.

I love the pizza subs they make. The service is good but I always feel so rushed. It's very…read morehard to see over the counter of you're short or in a wheelchair. They have some short tables and some tall. There is an accessible bathroom and parking in front.

Great experience on a day I needed it!…read more Got the Mediterranean salad and boy did it hit the spot. Fresh veggies and the balsamic dressing was just right. Went a bit early for lunch (11:30) and while they weren't busy, things were a little slow - staff were busy making sandwiches for call in/take out I suspect. Wish I would have gotten the name of the staffer who not only took my order but stepped up to finish it when another staff got called away. I'm not a sandwich fan at all so I usually pass by any sandwich shop. Glad I stopped in today.

I love potbelly's , very disappointed they forgot the chicken for the avocado wrap . I told them…read moreto add hot peppers and it looks like that's all they put on with the toppings. I even left a 15% tip. From the pictures you can see how drenched the sandwich was. Please do better at this location.

Potbelly Sandwich Shop has definitely grown on me…read more In my initial experience with them, I ordered a sub for delivery. For whatever reason, I wasn't expecting it to be toasted and I don't think I figured out the online ordering well because it was very plain. The last couple of times, I've been in house and have enjoyed the experience. First of all, their subs are primarily meant to be toasted. I really love their tuna and swiss with all the fixings (including, for a small fee, avocado). It's great! Their subs come in three sizes, skinny, original, and big. I typically get the original, which is still plenty big! Their set up is order at the counter and then move on down the line. Instead of having all the condiments visually in front of you ala Subway, they have a list of what you can get on your sandwich and you just let your sandwich maker at the second stop know (the first stop, you just tell them the sandwich, size, and bread type). They don't have quite as many veggie options as other chains to top your sandwich with but they have enough to give your sandwich a little veggie oomph. All in all, a great spot to stop for a quick sandwich. Get to it!

It was exactly as I expected it to be; clean restaurants, pleasant staff, adequate ingredients,…read morefresh toppings and toasted sandwich. Nothing special, but good enough and filling.

First timer for us in potbelly. My sister described it as a nicer Subway. And I agree. This store…read morehas big seating space inside and some tables outside looking at the main street and a little bit of the lake. It's pretty nice eating outside. The day we were there, something was wrong and smokes were all over the inside of the store. The staffs were suffering from the smoke but they were still trying their best to work. Very friendly staffs. The $7.99 combo meal was perfect. You get a half sandwich, a bag of chips and a drink. Food was good. We tried the meatball, the Mediterranean. Good flavor. It's a nice place for lunch.

This was probably the least clean Potbelly I've ever been to. Food all over the floor, table was…read moresticky, bathroom toilet paper looked like this. There were also multiple flies inside and a bunch of cardboard boxes in the dining area. Service took a while and if this is how the dining area looks, it makes me wonder if the kitchen is even worse. Perhaps they need more staff to keep things clean!

Awesome Customer Service! Kevin was friendly and made a…read morewonderful sandwich. Thank you too Laura

We were greeted immediately upon walking in by their upbeat staff. Our sandwiches were good and…read moremade to our liking. I ordered the Skinny sub and soup special. The soup was hot and good. The restaurant was clean and has an old Chicago brownstone venue feel. I signed up for their rewards and I received a free cookie or drink and I selected the cookie.

All the staff are friendly when you walk in, the food is great, and the have the best pick your…read morepair deals.

Stopped by for lunch with a friend. Here are some thots:…read more --Very busy during the lunch hour, even with a multitude of other lunch options nearby. --Service was friendly and efficient. --I ordered the half apple walnut salad. Portions are good. Salad was enjoyable. --Cost was reasonable at $7.50. Recommended.

OMG! OMG! We saw one coming in Sun Prairie never thought to…read morecheck the area for other locations. My word.... glad this popped up as a recommended place on yelp so now we know they're in town and will visit later today. Look folks, this is a true east coast sub place. I adore that they cook the bacon crisp. No fear of dying from undercooked pork. The meatballs are generous and yessssss.... you've surmised correctly. .. I am writing this review before dining. You know what? Short of a hygiene or cross contaminant issue... they have earned the 5 stars by being part of the chain. I'll update as we visit. The vinegar and cherry pepper relish makes it all worth it. Can't wait to redeem some SHORE POINTS and I'm still getting text alerts from my old preferred place on the coast. I never updated anything but it's worth going * double point days * Tuesday meal deal dates. I don't like bloody meat but suck it up when I just want roast beef. I've even tried a hot sub and don't care that a number of veggies aren't offered but what they got more than makes up for what I'm missing (banana peppers and black olives). No typos were made. I meant the chosen vernacular. It's AAVE. look it up. Yayyyy, J.Mike's. Ewww child to drive all the way to Middleton will benefit Costco.

This place is honestly disappointing. Never have I ever been to a bad jersey Mikes until today. I…read moregot a pick up order for a bowl and chips. These idiots didn't even give me a fork. Not to mention how rude these workers were when they gave me the wrong chips. DO NOT GO HERE!

It took me a long time to finally try Potbelly Sandwich Shop…read more My first couple of tries were via delivery. I don't think I fully figured out how to get the condiments I wanted so those experience weren't the best. But, I finally wandered in with my parents who are big fans and was able customize my order appropriately. It was good! Their sandwiches are exclusively toasted. They offer a variety of specialty sandwiches as well as the ability to build your own. They have a couple types of bread (white and multigrain). The set up is like this: You step to the end of the counter and order the type of sandwich you'd like. That person gets the sandwich started and in the toaster. You then move to the next person who takes the sandwich out of the oven and adds any condiments and toppings you may like. Their toppings aren't as expansive as some other sandwich shops but are plentiful enough that they'll build a good sandwich. I love that the avocado is cut fresh to add to your sandwiches (not a bin of pre mashed). Then off to the cash register to pay. My husband loves that they have milkshakes. They have a few basic flavors and then usually have some sort of seasonal as well. For me, I typically order the tuna and swiss with avocado added. It's not a local, artisanal sandwich shop or deli. But, it is a great option when you're looking for a quick grab and go. Get to it!

Stopped by to get something to go for lunch. While the line was a bit long, they work quite fast…read more All the staff were very kind. The place itself was nicely cleaned. I ordered an original Italian sub, and it was delicious! The peppers were nice and spicy, but if you do not like spicy, then I would stay away from them. Overall, great experience, would come back.

Potty belly turkey avocado sandwich is good. Bread is fresh. Broccoli cheddar soup is good. My…read moreother family members have been happy with their orders.

Terrible customer service!!! I don't recommend ordering online at this location because the staff…read moreis rude and don't have good problem solving skills. I placed online order (picture attached) and saw that they couldn't give me cranberries I requested because it's "an extra charge". Fine, not a problem... So I went to register and asked for a side of cranberries so I could pay for them. Well... That wasn't an option and the manager walked up and asked if there was an issue and the lady said "she has a PROBLEM with the cranberries" and i responded with I don't have a PROBLEM with the cranberries I just have no option to add it as an extra online which is why I put it in the notes. So I am here trying to pay for it. Manager said there no way for them to do that. So I asked how do I get cranberries? He said you'd have to do it when you order it... Which again, isn't an option online... I've NEVER had this issue at the Algonquin location and they have excellent customer service. They even acknowledge you as soon as you walk through the door. Everyone was busy chitchatting that I had to stand by yhe register and wait for the crabby employee to finally do something. I didn't get a name but she was an older woman maybe 60's with grey ponytail. Never coming here again...

We were greeted and handed menus near the door. Cornell provided us with customer service that was…read moreoutstanding! It's rare these days to get that type of service today. He was friendly, had a great sense of humor and was so kind! Cornell was able to do this even after having to deal with a rude and condescending customer. Our food was fantastic and all of the staff was wonderful! Thanks for a delightful experience!

My husband and I stopped at Jason's Deli in West Madison for lunch, and as always, it was a…read morewonderful experience. We keep coming back because the food is consistently fresh and delicious, and the restaurant is always spotless. Every member of the staff is friendly, attentive, and genuinely seems to enjoy what they do. One employee in particular, Corneil, really stood out today. His sincere kindness and genuine love for people made our visit even more enjoyable. He has the perfect personality for the hospitality industry--warm, welcoming, and exceptionally polite. We had a great lunch, and Corneil's outstanding customer service made our experience even better. The world could use many more people like Corneil!