I found that behind an aura of professionalism the Paul Mitchell Group (PMG) hides an apathetic culture of mediocrity and incompetence that completely failed to deliver on almost all of the objectives set forth in our service agreement. I hired PMG to provide professional career advisement and counseling as I looked to transition from entrepreneurship to a corporate career. I experienced an inconsistent process marred by irresponsible leadership and a completely dated career transition advisement program. Most shocking was the revolving door of advisors. Over the course of 4 1/2 months I was assigned four different advisors as the PMG failed to maintain a consistent staff. This unexpected turnover rate caused an insurmountable barrier for me to develop any consistency of service, trust, traction, and progress. I was continuously starting over while repeating my perspectives, desires, and goals as I was assigned new advisors almost monthly. I highly recommend prospective clients look elsewhere for career advisement and obtain it from a truly professional, conscious, client first service based organization that truly takes care and responsibility for the client experience. For me, this company and its owner Paul Cottle completely failed to deliver any value and I found their post engagement attitude is lacking in all noble attributes imaginable. Specific experiences include: * Drew Siler, VP of Sales, sold me that they accept very few applicants to their program, stating (paraphrased): "You are lucky, you make the cut. We can help you transition from entrepreneur to corporate career." In hindsight I am embarrassed that I fell for that simple salesmanship. * Their worksheets are dated. One document given to me in 2019 referenced "keeping all of your contacts on a PDA or digital phone" as in a Palm Pilot. * Over a six month period PMG did not provide any practice interview sessions and only one practice networking session. * Only one mediocre resume draft and zero cover letter drafts were delivered. Requests for updates and versions with language targeted for specific industries and companies were ignored. * In January, 2019, Drew Siler interrupted a session proclaiming with great fanfare that he was advocating for me with his connections at Avnet and Crescent Crown. A month later I learned his connection had long ago left those companies. I never saw Drew again. * My fourth advisor, Mark Benavidez verbally committed that he would not quit on my case and make up for the lost time due to the turnovers. Shortly after his comments, Paul Cottle eagerly noted the termination time of my service agreement unless I reengaged with a new service agreement. * My emails that included confirming meeting dates and times were ignored or not read with care and I consequently arrived downtown for scheduled meetings only to be turned away upon my arrival due to overscheduling. * I was shuffled along a process to "Phase 2" without completing all the stated goals they list Phase 1. I believe this was done because my first advisor quit half way through the process and there was no one on the local staff at the time to immediately pick up the activity. For the next month I was shuffled off to a remote advisor to help write a resume without complete information. Also, their service agreement states that 90% of their costs are for delivering "Phase 1". It is worth noting that upon examination of the phase one documents five months into the program, Mark Benavidez (advisor #4) noted that they were not complete and emailed them to me again, starting the process over. * I expressed my frustrations to my advisors and it fell on deaf ears. Paul Cottle was often absent or unavailable to discuss my disappointment and ignored my emails. When I asked for a partial refund he was all too quick to blame me for not transitioning from an entrepreneurial mindset, which was the very thing I hired them to counsel me on. PMG's service agreement includes an illegal "Mutual Non-Disparaging Clause" and they have threatened legal action against me and other people in order to skew Google Reviews in their favor. I am now highly suspicious of their overall review score due to this practice and the fact that at least one five star review is from an employee. It is why the Better Business Bureau will not accredit them and I have confirmed a few of the 1 star reviews have deleted their specific comments due to direct threats. For career advisement and counseling, I would recommend hiring an individual consultant who will be with you exclusively through the process. Paul Cottle is unable and not interested in taking responsibility for their inability to deliver services that are advertised "personal, customized, and effective". I agree with Kent B's first review (that is currently blocked). It is worth reading and very accurate. Documentation & screen shots available upon request. read more

I was personally sought out and solicited by the Paul Mitchell Group (PMG) after transitioning from the U. S. Marine Corps with the promise of services of a commitment to work with myself to generate sufficient interview activity to take an acceptable position of employment. Specifically, for a fee of $5,100.00, I was to expect access to their staff, proprietary methods, knowledge, and resources as part of their guarantee of service. What I received was a substandard, plain resume and a total of twelve 15 minute phone calls during the first 6 months of the service, before the person assigned to me quit without any notification to me. There was never any team or staff involvement and when I complained I was responded back with threats of their policy of non-disparagement communications. As such you will note their only display of 5-star reviews and the methods of banning any negative responses or submissions to other various review sites similar to Yelp or reddit. Though I have spoken to several other clients of PMG whom also feel they were "ripped off", PMG has managed to suppress any comments displayed or reflected. I would question or at least be concerned about the validity of the ratings which they post for all to see. Bottom-line, they do not and have not done what they stated they would. Over $5,000.00 and literally nothing more than one could do on their own through personal networking and use of LinkedIn. read more

The best experience I have had with an agency for a relocation search. They took the time to really dig into what I am looking for. Much more in depth than the basic match a resume to a job order and present the resume that a lot of firms do these days. They checked in with me on a regular basis and updated me even if they are still working on finding a good match. They took the time to prep me for interviews and really took pride in their work. It was very nice to see a team of dedicated professionals. Thank you Heather and Paul Mitchell! read more

If you are ready to hit the ground running for a career move, advancement, or pivot I highly recommend working with PMG. I had the amazing experience of working with their team. I highly recommend PMG Search Group. read more