We would not recommend Edy for a flagstone patio project.
We…read moreunfortunately did not have the 5-star experience that others have had, but our experience is limited to a flagstone patio and not other handyman services. If you want stone work done, we would recommend finding a stone mason or someone that specializes in stone work; that was our mistake.
We met Edy in April 2024, hired him to lay a 1000 sq ft flagstone patio and fired him in June 2024 and negotiated for a $750 refund. However, issues continued after that, and I texted him photos/videos on 7/29/24 and requested another $1250 back. He has completely ignored us. I submitted a BBB complaint and that was ignored too.
Some reasons we fired him in June 2024:
1. Kept saying things and not following through:
- He was late to start.
- We asked him on 5/9/24 to finish by 5/24/24 and he said "don't worry, I assure you that we will complete the work before May 24." He wasn't even close to finishing on 5/24. So the date came and went and he never addressed it.
- He said he would finish the job in about 2 weeks, but on week 4, the joints between the stones were not even started.
- It took him so long because we felt he wasn't fully committed to our job; he had minimal workers here most of the time, even just one guy for a few days, and he was rarely here too.
- Texted him on 5/13/24 asking for him to clean the stones as he went and he wrote "Yes." This did not happen. They pressured washed small areas maybe twice and then stopped. We had to scrub with acid and pressure wash to get it clean after we fired him because they left the stones such a mess.
2. They set areas with many small stones put together instead of fewer, larger stones; they didn't cut stones or chisel them like a professional stone mason would do to have thinner, consistent joints (we fixed this ourselves by chiseling up the stones and resetting fewer, larger stones that we cut to make them fit well - they should have done this!)
3. We started noticing stones popping up easily; not set fully in a mortar bed as a professional would do.
We paid him $8000 and he gave us $750 back, so we paid him a net of $7250. Now, we would like another $1250 back due to further issues with the stone:
1. Big issue: inconsistent, wide joints (we've been told by other professional stone masons/contractors that the gaps between the stones are too wide and inconsistent)
2. We have been working on the patio ourselves and have had even more stones pop up easily; there was dirt underneath, meaning they didn't clean the stones off before setting them.
- You can see that the mortar did not cover the entire bottom of the stone, meaning they did not set the stone fully in a proper mortar bed.
- This can also be seen here: after it rained, you could see and hear water being pushed out from under the stones, meaning there are gaps under the stones and water is getting under them.
3. We discovered many cracked stones that they had set anyway or did not notice. If they had cleaned, as he said they would, they would have found the cracked stones. We again had to chisel them up and replace them.
4. We had to add mortar to gaps under the stones that you could easily see; again, no proper mortar bed. To avoid issues with cracking and settling in the future, the stones must be set fully in mortar and cover the entire bottom of the stone. We have included photos to show just a few recent examples of this.
However, all of this has happened many, many times and we have had to chisel up the stones and the mortar and reset the stones ourselves, after having paid him $7250. We have had to do this with about 1/3 to 1/2 of the stones he laid and this is why we are asking for another $1250 back.
This was not a quality, professional job. Again, we recommend hiring a stone mason or someone more experienced if you want stone work done.
