They came back and worked very herd to get my carpets cleaner. I give them a A for effort...my rug…read morewas just too dirty. Dan Chattanooga

I am also a small business owner (Plumber) and know how important doing a good job, being on time…read moreand sticking to your quote/estimate is. I was told to just unplug cables, cords and they would move the big stuff and clean the carpet under the couch/coffee table etc... The traffic areas were poorly done and the furniture had not been moved and overall a bad job and we were charged 134.00 over the quote. So I complained and they sent out a different crew and they did a great job. So if at first you don't succeed try try again. I will use them again.

Highly recommend! Brett was easy to work, explained what needed to be done after we had…read morefrozen/burst pipes, and had his crew started immediately. They cleaned up after work was complete in two days.

Would highly recommend this group of professionals!! Trent came and assessed our issue and…read moreexplained what to expect. Then the mitigation crew came out and WOW for the demolition that needed to be done it was so clean and neat. Nick, Brian and crew explained everything as they were going were curtious, and conscious of our needs as we have small children and dogs. I really can't say enough about this company from start to finish the were INCREDIBLE!!

They are not faith based. They have lied to us, misled, and tripled our project time…read more The managers are negligent and incompetent The GM argued with me against that their workers outright didnt know industry standards, did improper installments, refused to work, refused to communicate, and failed to do what they were contracted to do. They tried to steal money from the independent third part contractor from a side job, not on the contract or the insurance claim for a cut of what was done. I CANT SAY ENOUGH, DO NOT USE THIS FAKE FAIRH COMPANY. THEY WILL INCREASE YOUR COSTS BY 40%.

This company is beyond words! They show up when they say they will and the are so professional. We…read morehad a huge issue with our basement and if it wasn't for Chris and his team, we would have had much more extensive damage (which would have cost thousands of dollars). I cannot express enough my gratitude for MRS Restoration. They are trustworthy and very thorough. They are THE BEST!!!!!!!!!!

Chris and his team were amazing to work with. I had bad experience working with a company that the…read moreinsurance recommended years ago but MRS Restoration got the job done.

Servpro of Chattanooga offered me $2,000 to write a five-star Google review for them instead of…read moresharing my story. On May 18, 2024, my home caught on fire, luckily a neighbor spotted the flames and called the fire department. My insurance company recommended Servpro for the cleanup. After checking their Google reviews, I decided that I would work with them. Working with Servpro was an absolute nightmare. One of their technicians punched a hole in the floor of my tub/shower with a ladder and another used packaging tape to construct a plastic barrier to keep out fumes which resulted in paint being torn off two walls in my kitchen. Multiple members of Servpro's management team promised me that all the damage would be resolved to my satisfaction, but it wasn't. Servpro's first attempt at remedying the situation was to connect me with a company that could put a patch in my tub/shower at my expense. I promptly made it clear that I would not accept that offer. After getting my insurance agent involved, they decided they would pay a contractor to remedy the damage they had caused, but after seeing the initial estimate they backtracked. Servpro then offered me $1,500 (this was roughly 20% of what the initial estimate to remove and replace the shower had been) to remedy the damage. After some back and forth and making it quite clear that they weren't going any higher we settled on $2,000. There was one sticking point that I just couldn't get past. In order to receive any compensation for the damage to my home they demanded that I write a five-star Google review for them. Initially I agreed but I let them know of my displeasure. On the day I was to receive my check they presented me with a non-disparagement agreement and a non-disclosure agreement to sign. It was at that point that I told them I would rather share my story than lie for them. They of course did not see asking me to write a five-star review for them asking me to lie for them. When you see there multiple five-star reviews ask yourself how many of them were paid for.

After posting my review, I was contacted by the CEO of ServPro wanting to make this right. As I…read moretold him what's done is done he was very open to working with me to try and make this right. As my items are gone and I can't get those back, he was willing to compensate me so that I could get those replaced.

I flew to GA to help my nephew with settling an estate. The house had been empty awhile and the…read morewasher leaked water onto the floor, items on the floor, the walls, and more - black mold set in. The mold was horrid. I sent a request via Yelp to CAT and Roddy showed up to give me an estimate. The finished job looks wonderful. The moldy floor was replaced, and so were the walls and all appliances put back together. I'm so grateful for the quality of service, professional employees and working with me from Texas.

Great job, very reasonable price, quick to help, thorough, clearly cared about making our home well…read moreagain. We discovered mold in a storage closet in our condo after a pipe upstairs cracked and began slowly leaking. CAT Recovery Services came up with a plan, gave us good advice, coordinated with our insurance coverage, worked us into their schedule, and took care of everything. Each member of the team was pleasant and supportive during what was an upsetting time. They were professional and took great care to contain the area they worked in so that we could use the rest of our home during their work. Highly, highly recommended! Thank you, CAT Recovery Services!

This morning, December 15th, I ran over a piece of firewood near Volkswagen in Chattanooga. Four…read moreof their men were working on the other side of the road. They came over and got under the car and helped remove it. They also checked for any damage for me. I didn't get their names, but I am so thankful for them!!