I was with CPM for two years before the owner sadly decided to sell the duplex I was living in. CPM was truly so good to me. What impressed me the most was how they had never seen me in person before, but right away knew me by name when I stopped by their office one day and only identified myself as the Kirby Ave tenant. Another time, I had accidentally submitted payment online twice and reached out to Melanie (via email) on the weekend after hours for assistance. She personally called me ASAP to resolve the issue for me. CPM also promptly responded to all emails and maintenance requests. Their team truly goes above and beyond to take care of their tenants. When I found out the owner was going to be selling and decided to tender my move out notice, CPM made sure to make my transition as smooth as possible. They voluntarily informed me of how to avoid extra fees, and even replied to my emails after turning over the rental to a new agency. I would highly recommend CPM to any owner looking for a lease agency or any tenant looking for a property to rent! (: read more

I went to view one of their properties which was a duplex. However, I only viewed one side because that is the side I requested to view. After viewing the property my sister and I immediately applied because we loved the home. We were approved and we received the lease agreements. I noticed that our lease had a different address so I made management (Melanie) aware of this. At first Melanie said she did not notice the slip up. Then she came back to say we did not put the correct address on our applications and there were two different addresses on the application and the home we viewed was taken because someone had just got approved for it. So she went ahead and processed our applications for the other side of the duplex, without checking with us to confirm that is the side we wanted or even notifying us that the actual side we went to view was already taken. She told me we could receive our reservation fee back since it was their mishap. This was all said via text message. I confirmed for her to do that and cancel the application. Then I asked her about another property that was available through them. She first told me the property was taken then she came back to say it was available. She started quoting the prices for the home and I told her I would need to discuss with my sister first. I also told her we would need to view the home first. She gave me a link to apply to view the home. Then she reneged on her initial offer to give me refund and said if we did not choose a home within three days then our money would be fortified. However I still wasn't able to even view the home because they didn't send me a email. I informed her of this and she waited two days to reply to me to give me the code to enter the home. After viewing the home we did not think it was worth the money. So I asked Melanie about our refund she said she would give us in the beginning. She then said it was fortified because either we could get a refund or choose another home, which she never said to me. I never said I wanted to purchase the other property I only inquired about it and viewed it. After going back and forth with Melanie in emails and text I finally told her I would like to talk in person because there seem to be a lot of miscommunication. She never replied back to me. This whole experience with Chattanooga Property Management has been unprofessional and displayed bad communication. I informed Melanie that I just had a baby two months ago and I am currently paying for school so I do not have money to lose, especially now during this pandemic. She did not seem to care one bit. Either we could choose a home we did not like and pay even more money or we could just lose our money all together. I would not recommend this company to anyone ! read more

'Very good' doesn't cut it--the services we've received from Chattanooga Property Management has been excellent. I'm sorry I didn't find them sooner. We are out of state property owners and have a rental home that was being managed by another company for several years. They were unresponsive to inquiries, and who knows how much money we lost due to their questionable accounting. When we found CPM, things were cleaned up immediately, we get timely deposits and accounting, it's been a delight. I would highly recommend CPM for your property management needs! read more

I'm an owner of a pit-lab mix and got denied to rent from them because of my dog being of the pit breed. I may be biased but anyone my dog comes into contact with instantly falls in love with him. dog breeds do not make a bad dog, shitty owners do. read more

Melanie and her team, take care of my properties with excellent care. Her team informs of any maintenance issues right away and handles most items without my involvement. She gets me the best rental rates for all my properties which improves my cash flow. I am very pleased to recommend her company and staff. read more

This company is very unprofessional. They have a maintenance crew that when sent out to make repairs would not make these repairs the correct way but just rig stuff up and leave trash laying around. They have sent insurance agents to come and look at the inside of property I live in without notice. They would not exterminate for big that was in the property when I moved in even though the lease said they would once. I had to hire orkin. I followed their process by giving notice on an app prior to moving out and not renewing their lease. It has been three months and they will not even communicate to be about the return of my deposit and I've had to get a lawyer. The rep I speak to when I call the office keeps telling me my check for my deposit is in the mail. Do not rent from these people or use these people to rent out your property. They do not treat tenants well and your property will fall apart before they fix anything. read more

Chattanooga property management is by far the worst place I have ever resided. Upon first moving here there is a list of things you have to mark down showing what is physically wrong with the apartment. There were several things like the tile at the front door broken, the downstairs bathroom toilet was loose, and the carpet at the top of the stairs was cut. It took almost a year before these repairs were made when we called a plumber to fix our kitchen sink. (Which we were charged for) and everything was rigged it wasnt even properly repaired. The animals in the neighborhood drag trash in your yard everyday and when called the employees just tell you that there isn't anything they can do because they don't own all of the surrounding property in the neighborhood.(I took care of the animals myself) also the worst bug infestation I have ever seen. I'm the cleanest person you will ever meet and I swear the ants and other bugs that crawl around in here is ridiculous. You can't get Chattanooga p.m to do it though because they will once again CHARGE you for something they are supposed to take care of. The HVAC system is going out and I have a 5 month old child which is very important and its now 54 degrees in my unit and I have told them twice in the past two days and still no repairs have been made. Needless to say its 29 degrees outside right now 1/7/14 . Also if you want to sign another lease for any reason but to actually stay here again. They make you sign a longer lease or charge you more for the same lease time from the previous . I would highly recommend just living on the streets. Its cheaper and honestly better living. I had to give at least one star for the rating because they don't have a negative option. read more