Green Rhino Restoration Inc. is a company that's hard to beat…read more All individuals were most pleasant, knowledgeable and caring. They approached our basement flood with grace and kindness and worked with our desires completely. They were professional in all their endeavors with us and we were happy that they were our restoration team in a time of stress. We highly recommend the company. Shelley

From the owner: We specialize in property restoration services for Residential, Commercial & Industrial properties…read more We pride ourselves for our professionalism, price and service.

Beware. Always Ready is untrustworthy and unreliable…read more Through my insurance company, Always Ready replaced a laminate floor that had been damaged by a pipe leak. Within a few months, the waterproof planks began to warp. I contacted them, and after looking at the warped planks, their project manager agreed that they would have to replace the floor. That was more than 2 years ago. They found every excuse to delay replacing my floor. I finally contacted my insurance company. They attempted to resolve the issue with Always Ready but Always Ready was "unresponsive". Because the restoration company was one of their recommended vendors, my insurance company has agreed to use another company to replace my floor.

DO NOT TRUST THESE CON MEN! We had a small flood in our…read morebasement. They said they were going to take everything to their warehouse and sort out what could be salvaged. They boxes up only half of our basement and piled the rest in a corner saying They would be back for the all of it. They never came back for the rest. They left all the bags of garbage until I complained. They did not give us an inventory list for over a month. We refused to let them do the repairs because of the horrible job and complete lack of professionalism and communication. They never told us what they could clean and what they couldn't. They stopped returning phone calls right after they got paid by the insurance company, even though they had our property! They claimed everything they took was a loss and everything the left was fine. They took anything that was metal like candle sticks and bar bells for scrap and left wooden furniture saturated with bio-hazardous contaminated water. The only phone number for them is a cell phone that belongs to the only guy you talk to. They now claim the have disposed of everything they took without out permission

I'm going to be honest about my transaction with this company. We had a massive flood in the…read moreOakland county area that caused a lot of sewers to back up into houses, so they were overloaded. It's understandable that they might have manpower shortages. This company's plan was not acceptable. I had an appointment scheduled for 2 PM on a Thursday (They received a call from me and my insurance company around 10PM on Monday, and finally called me back Wednesday). Just after 1 PM Thursday (less than one hour from my appointment time), I was called, expecting a confirmation, and got a cancellation. I asked when we could reschedule and was told "unfortunately, we cannot reschedule. Talk to your insurance company." Less than one hour from my appointment, and I was cancelled with no hope of a reschedule. I also informed them I would pay in cash because I was not covered by insurance and was told that information was on file. They were completely ditching my business and not offering a reschedule. I informed them (Strong language warning) that this is "a bullshit way to run a company. You can't cancel with such short notice and not offer another appointment." I was hung up on. (She didn't like my choice of words apparently). I called back and got a manager. I was told "My employees are sick. We have to cancel appointments." I once again brought up that you should offer rescheduling and he said "You're going to MF (his words) my employees and call back and complain to me?" I informed him i used no such term, but pointed out that their business model is bullshit, and has no regard for the customer. I was told "We don't need more business. Figure it out" and he hung up. Sure, I could have been more polite, but the gloves were off once I was summarily dismissed without any attempt at ever solving my problem. I guess they can gouge insurance companies for higher bills.

From the owner: For over 20 years, Regency has dedicated itself to helping Michigan homeowners and business owners…read morerestore their properties after disasters. Regency was founded in Clinton Township, Michigan in 1991, and since that time it has developed a reputation for providing some of the best disaster cleanup services in the region. Our team is highly trained and has the ability to fully restore commercial, residential, multi-family, and governmental properties. Whatever your disaster cleanup needs, Regency can provide them. We pride ourselves on the quality of our team, which is why we invest a lot in employee training and certification. In all our customer interactions, our goal is to provide expert knowledge and top-notch customer service throughout every phase of the restoration process. We want our customers to be informed, so they can make the decisions that are best for them. Regency is a proud member of Disaster Kleenup International (DKI), the largest restoration contracting'