Shortly after Hurricane Helene, we contacted Servpro of East Greenville County to assist with…read moreremediation of our home. Throughout the process Servpro has been responsive to our questions and concerns and helped with managing oor expectations. In particular, Cory and Dallas have been great to work with during this stressful time. I highly recommend Cory, Dallas, and the entire team at Servpro of East Greenville County.

**Not recommended**…read more Helene came on 09.27.24 and had a tree come through our roof and ceiling. Our insurance recommended we call ServePro. Called the corporate number and was attached to our local area. A nice gentleman name Kevin L. came out and ensured us that ServePro would be here from cleanup & mitigation, all the way through fixing the room back to its original state. We signed for work to begin. 2 young men came at 6:30p on Friday 10.04.24 to take down the wet ceiling/insulation and remove carpet and pad. They tore it out (without mask) and then proceeded to drag the insulation on a tarp through our carpeted areas. They left a lot of insulation behind in the hallway and stairs. They left at 8:30p and left the insulation on tarps in the yard and a tool was left behind. Next day they call to ask if tool was still there, and answered yes. Asked what was going to happen with the tarp of insulation on the lawn. They picked it up when they came for their tool. 2 days later someone shows up with the machine to pull water out. They leave it for 4 days then come and pick it up (room is at dry level). I ask about when they would be back to begin repair and the answer is "we are helping here for storm recovery and are from out of state, so we are not sure. I will send a message to the local team, but you should call them." 10.07.24 Called ServePro of East Greenville and spoke to Mia W. She stated they were way backed up with everything going on since the storm, but she would get a message over to the repair and construction team to call me back. No call. 10.10.24 Called ServePro of East Greenville and spoke to Mia. She stated sorry we are just having trouble with everything after the storm, but she would get a message over to the repair and construction team to call me back. And they will reach back out you. She confirmed her message went to them. No call. 10.14.24 Called ServePro of East Greenville and spoke to Mia. She stated she did not understand why the had not called but they were real busy with everything after the storm, she sent message again. She confirmed her message went to them. No call. 10.21.24 Called ServePro of East Greenville and spoke to Jonathan. He stated they were busy and would get message to repair and construction team to call me back. I told him this is the fourth call, and I am just trying to get on their schedule. No call. 10.28.24 Called ServePro of East Greenville and spoke to Mia. Told her how disappointed I was with this process and unable to get anyone to call back. Asked that manager (Brian or Jodi) call me back. I just need to get it on schedule to get it fixed. She would let them know to call me. No call. Never did anyone call me. The service promised by ServePro was not delivered, and I continue to have a large hole in ceiling during the cold evenings and upcoming winter months. They are a nationwide company and though this was not specifically a job begun by ServePro of East Greenville, they never responded to multiple request for a call back to begin restoration of our damaged home. As a nationwide company sending other representatives to the area to help out is a good thing. But not at the expense of not finishing the work in the local area, regardless of who began the work. The two ServePro entities should have been in communication to help the customer. 11.05.2024 bill for services came via USPS for total amount of $2,353.47. 11.07.2024 call from ServePro asking when payment would be made.

So thankful these guys were recommended to me! They are professional, knowledgeable & reliable!…read moreHaving Andrew & his crew take care of the water mitigation in my home helped turn what could have been a disaster to manageable peace of mind that the restoration was being done right!

From the owner: The Water Damage Expertsread more

Everything. Wanted to work with a local contractor, and USR fit the bill. They were clear in their…read morecommunications, showed up on time, and completed the work quickly and to spec. Best of all, they were less expensive than their regional competitors.

Wes is a true professional. Very responsive and provided an honest evaluation of the job. Unlike…read moreothers he did not recommend expensive repairs but explained how age had caused cracking and felt it would not progress. I am a realtor and he is my "go to" for foundation eval. Thanks Wes.

Tyler arrived right on time and was professional as well as personable. He quickly diagnosed the…read moreproblem with the tankless water heater we installed and ordered the needed parts that were to arrive in three days. However, I needed hot water ASAP in my rental unit. He drove to his warehouse, picked up another tankless water heater and had it installed in just a couple hours. Recommend Tyler. And I would be remiss if I did not mention Josie who answered the initial phone call to make the appointment. Also very professional and personable. Thanks to you both!

What a blessing to be referred to 1-Tom-Plumber. I texted them at 11:30 pm. by 6:45am I received a…read moretext that they can be out by 8am to estimate the repair. Mark was right on time. we explained we couldn't afford to make major repairs, but we need our water functioning. by 9:30am Heath arrived and got right to fixing the issue. We were made aware our plumbing system is outdated, and the repair is a temporary fix. but we are grateful they were willing to help get water back into the home. We did ask for an around about cost for replacing everything. so, in the future this will be a project we will let 1-Tom-plumber handle. The issue we had was our water meter was flooded. we called Huntsville utilities and was told it is our fix since it fell on our side of the property. We had a plumber come out and they made us aware that we have a crack in the line. 24 hours went by, and nothing was done by that plumber. so, we made a Facebook post asking for suggestions on plumber and I am thanking God that 1-Tom-Plumber was suggested. Thank you again for us crossing paths with them, and their professional customer services. A big thank you to Sarah Myers for referring us.

During a tropical storm, this company insisted on moving my items from their storage (after flood…read moremitigation) to my basement! I asked to please wait a day but to no avail. Due to inclement weather the request was to specifically wait until rain stopped however Property Plus insisted on bringing in items down the 40 feet path from their truck to the entrance to the house without protecting most of the items. I had to dry off chairs and shelving units that were soaked. The next day, upon inspection of items it became evident one of the sofas was ruined. Both armrests and some of the main body of the sofa were soaked. The smell of decaying fibers was already present therefore needing to be removed right away. A friend helped me since Property Plus did not answer my calls. They later informed me they could "bring fans" to resolve the damage. Bottomline: do not hire this company! .

Incredible experience from start to finish. This team is top notch. I would highly recommend their…read moreservices for anyone that has experienced water damage in their home. Nick, Brad, and Dave, are truly, a great crew.

Recently experienced a water line issue resulting from dishwasher, quick response from this team…read more Thank you to the best and most responsive company for making my worries go away. Shere' was quick to respond on a whim and certainly had a crew here to get my issue cleaned up and dried out. I was so thankful that returning from a long work trip, I had them to rely on. Everyone was courteous, owner, Clint, followed up to ensure my needs were taken care of and that the awesome guys did as needed. Phillip, Keith and others also treated me and my issues so quickly and responsive. Way to go Steamatic, I am so appreciative of how fantastic you all were in todays world! I highly recommend this company and their team if you have any water issues, they will be my first contact for anything in the future along with value to my business needs that has and can occur!

First off, thank you to Lori (customer service personnel on the phone), Phillip Shelton who has…read morebeen out since my initial consult on Sep 29, and Leo Aveiro who done an AMAZING job on my duct cleaning!!! They were all awesome people to work with. However, today is October 13, and I was called about an hour before them coming out, yet again, to FINISH, the job that was initiated Oct 4th. Because of another job, I was the customer who was called multiple times by Lori, who I say again was extremely apologetic and tried to make me a satisfied customer, to cancel the date previously scheduled. It appears the boss/manager SHERI does not care in the treatment of her customers and did not even offer to speak to me not even ONCE. I think I spoke with Lori over 8-10 times, or more, where she was trying to make things work. I have a family and a career that I had to continuously schedule around, request off, and did SHERI get on the line once, NOPE! She does not care that I'm losing money, wasting time, and quite frankly extremely upset with the customer service she promotes as a team leader. Shame on you! Again, thank you to all the guys who conducted work here at my home, and to Lori who had to call me when she literally was like, "NO, NOT HER AGAIN!!" Thank you SHERI for not even considering an apology and denying the discount request Lori came to you with. That is truly bad customer service, especially for someone who has fought very hard for the country. #VETERAN

Paul Davis of Greer, SC is a preferred contractor for my home insurer. The project manager, Limuel,…read moreis the consummate professional and provided timely updates regarding the shipment and delivery of material and the arrival of contractors. He also checked the progress and quality of the work performed daily and completed the project prior to the projected end date. I could not ask for a better experience and highly recommend Paul Davis of Greer. I will be using their services in the future! Natasha E.---- Simpsonville, SC

Watch out for any Paul Davis Restoration "FRANCHISE"! Exceptional marketing and insulation from…read morebeing held accountable. You will regret ever letting them in your home. The insurance industry is their customer. Not you! WARNING!!! Do not hire them or let your insurance company sell you that they are a preferred contractor, They do not guarantee workmanship even if they give you a document stating such!

I had an emergency and they responded quickly and were able to do the work 1st thing the following…read moreday during a holiday weekend. I will definitely be using them again.

Affordable Restoration Services did an amazing job taking care of the mold and mildew in my…read morebathroom. I started to have black mold up my walls and they were quick and efficiently took care of the issue and the results were amazing. I will definitely recommend them every time!

My house suffered damaged from a water leak that developed while I was gone from home for a few…read moredays. After contacting my insurance company, they contacted Rainbow Restoration. There was a team out later that day. They accessed the all the damage and explained there process. I got the ok from my insurance and Rainbow proceeded drying out my house. Jordan Woodruff took the lead with a team of workers. I was very impressed by their knowledge and actions. I felt more than comfortable with their work. They did a great job of removing the damaged materials while being careful of the house that wasn't damaged. I feel very comfortable that my house is dry and free of mold. I would highly recommend Rainbow Restoration for any mitigation work that is needed. Sincerely, Mark Sidlinger

My entire house was damaged with smoke, the week before Christmas. Opted to stay in during…read moreChristmas & deal with it. Without a firm start date they called on Monday morning, ready to start. I had 4 hours to pack & find a hotel for a quoted 3 week job that turned into 6 weeks. Moved back home before they were finished, because I am an older female alone. My bed was in place. MY CHIEF complaint with Rainbow is their lack of communication. I contracted with them to pack out, store, clean, paint, unpack & clean. On the most part, they did good. Their employees were hardworking & personable. They misplaced some of my belonging & brought me things that didn't belong to me. Nothing that couldn't be replaced. They compensated me for items . I feel they should have cleaned my floors and removed all the paint from my hardwood floors. Make sure you take many photos of your damage & your belongings. Never having an insurance claim in my house after being a homeowner for more than 50 years, didn't know what to expect to do. I am a professional business person and know that communication is the most important & success of a satisfactory contract. Farm Bureau of SC is my insurance company, they pretty much gave them full range to take care of me & my house, which is a great insurance company. After all these words...Communication is my chief complaint and the fact they didn't finish the job completely in quoted amount of time. The fact I contacted Rainbow International to do the complete job...painting was the worse.