Scheduling my consultation was quick and easy. However, post-consultation, I needed a little more information: I wanted clarification about one of the procedures Dr. McCluskey and I had discussed, as well as for someone to send some photos (as the website is a bit sparse, and doesn't show-case what I was looking into).
I emailed the office January 22nd, and Courtney responded the next day saying she would ask the doctor for clarification, and round up some photos for me. I sent a follow-up email on the 30th, asking what the status was on our correspondence. When I still heard nothing, I called February 1st and left a message after-hours. Still without word, I called again on the 5th, then multiple times on the 6th, where I finally was able to get through and explain I was waiting to hear back from Courtney. I was told she'd be in touch.
On the 7th, I called back and got Laura, who let me know Courtney was busy with another client. I explained the scenario - how I've been waiting to hear back, yet no one returns my voice messages, or has responded to my email. Laura offered to take over, and explained that the 7th (Wednesday) was very busy for them, so that she might not get back to me that day, but would on the next day. I said that was fine.
I called at 3:17 on the 8th, after hearing no word from Laura, and got Courtney. Laura was working with another client, and Courtney had no apology or explanation when I reminded her that I had been waiting to hear from her - only that Laura had "taken over" the request. She said she'd have Laura call me back. I called again at 3:53 and explained I was calling back because the office closes at 4, and at this point, I've waited over 2 weeks to hear from someone. Courtney explained that incoming calls stop at 4, but that they're there until 5: she said that if Laura was still tied up with the client, that she (Courtney) would call me when she was leaving at 5 to let me know. This did not happen.
As of 12:15pm Tuesday, 2/13, I have still heard absolutely nothing from anyone. So while I cannot speak to the experience Dr. McCluskey provides (and I would have liked to), if you need any additional information, communication with the staff is non-existent. Now I've wasted my time just to be ignored, and am at a loss. All I can do now is restart my search for a surgeon, and hope no one else has to have an experience like this. read more