Communication with the service department and overall operations. If you have options in the surrounding areas for service I would definitely explore that first. They had my vehicle for 5 days and I received were false expectations, inconsistent communication, including returned calls or texts, and an additional charge to have my vehicle towed to another professional that actually cared about repairing my vehicle. read more

would not recommend this dealership. I gave them multiple chances and they failed to follow through every time. We drove two hours only to be told that the hours listed on their website were incorrect and that if we arrived even one minute after 5:00, they would not help us. I decided to give them another chance and made sure we arrived during their supposed open hours. When we got there, the truck we came to see had a torn seat and clearly did not match the photos posted online. I still tried to work with them and looked at another vehicle, but once it was started, it immediately began squealing and the check engine light came on. I have been car shopping for many years and have never encountered a dealership this unprofessional or unprepared. Save yourself the time and frustration and stay away. read more

Very pleased with the Service Department. While in Brookhavenfor a short visit I visited the service department for Oil Change. Tire Rotation. Maybe Breaks. Maybe anything since I will be taking a road trip. After good check Terrance assured me all I needed was the oil change. No over sale. No unexpected surprises. Recommend. read more

Ms Skylar Moak is an Awesome Specialist. She helped me pick my car, did all the paperwork. The only thing I had to do was sign all the paperwork, after my trade in appraisal. I can't say enough about this young Lady. I could have went some where else, but her knowledge and enthusiasm to help me was great. She made sure I knew all about my SUV before I left the lot. Anyone needing a new vehicle go see Ms Skylar, she has followed up with me to make sure my experience was great. Thank You so much Paul Barnett and Ms Skylar for so such an Awesome and great car buying experience. read more

Paul Barnett Nissan - My new Rogue SV - Car Dealers Near Me - Brookhaven, Mississippi

I bought a 2024 Pathfinder today!! Amandagot a promotion so Antoine has helped us so much. he just jinished going over everything with me making sure I knew all about my new vehicle. he has done an awesome job!! I love li! Cathy Brown Brookhaven, Mississippi read more

amazing customer service and skyler moak did an amazing job and she was fast with it and she got what I needed and wanted

I've been in sales for over 20 years and in the car business since 16. I was excited to join the team and to be back selling Nissan .Quickly it became apparent that retail in this region was down as much as 70 percent .This was true of every dealership in the area for many reasons .Still I was promised at my hire date that I would be able to have a guarantee of 2k dollars while I got up to speed .Pay day kept coming and I kept not receiving pay. Finally I was told that I was never set up on the payroll. I had been working 54 hours per week, commuting and hour a day ,driving their inventory , and I was not set up as an employee. I had been passed around 4 times, each time being told that it wasn't their department to correct this. Finally general manager Larry Hamil pulled out a form and asked me with a week left in the month what pay plan I wanted . I told him I wanted the pay plan we had discussed . A guarantee for the first month as I couldn't and shouldn't have been held to the same standards as the certified employees until I was up to speed. We created a document that put my pay plan into affect and I was assured that it would process the following Monday and be deposited by Wednesday this would be roughly half or 2/3 of 2k dollars. It's important to know that I was on day 4 of no sleep because of constant worry of financial obligations not being met.The following day my phone was shut off due to this mistake so I reached out over wi fi text message explaining that I needed to see a doctor and I couldn't drive until I could get some rest and that I really needed to get paid so that I could gas the car and have my phone turned back on. All of this is saved and documented in my phone. I kept in communication and my father came to town and drove me to the dealership as I wasn't getting any communication in return .General manager Larry Hamil called me to his office , claiming they had no idea what had happened to me. I reiterated that I have the messages here in my phone and that stopped that line of thinking. I explained that I was working with my doctors to get this under control. In person he was quite compassionate at one point telling me "he loved me" and asked me to promise to keep him posted and I promised I would tearing up a bit. He had ignored me prior but I felt this was genuine but it was not. He ignored the requested update, removed me entirely from the store and the Nissan training website without notice. I assume this means I'm fired . Side note . The Friday before Paul Barnett came down on the sales staff for poor performance. These sales reps were selling on average 15 to 20 cars a month when the market allowed and now were to blame. He pointed me out for not selling any when I hadn't helped more than a couple people that were not sales related while in training. It was later that day I found out I wasn't even on the payroll. Paul Barnett , it would be wise to make sure your employees are set up as employees and being paid before you berate them in the staff meeting.Maybe it's time to look inward and consider investing in a bdc . This would allow the sales staff to focus on selling and maintaining relationships with those sold and marketing inventory. Last but not least they paid me hourly claiming documentation of so in Netchex. My employer from Washington state was still in Netchex but there was no information from Paul Barnett . They paid me approx 500 dollars for 3 weeks of 50 plus hour weeks. I still don't know how hourly pay doesn't contradict the agreed upon salary. The sales Staff and sales manager should be praised for the continued efforts in the absence of money . I was gold certified with Nissan and a recipient of many awards for performance. Carla Snider is very kind and not the problem and was like most extremely professional. She shouldn't have to respond on behalf of those responsible. Best wishes to her. read more

Very poor service from Ryan talking about all his baby momma down grading woman he really should learn to talk to people instead of being disrespectful will not ever buy anything from here read more

A wonderful place to buy a vehicle from. Everyone there treats you like family and really caters to your needs. I will definitely be buying all of my vehicles from there and recommend PAUL BARNETT NISSAN to any one in the market!! read more

I was in a wreck that completely totaled my 2015 Nissan Sentra. I wasn't sure I was going to get another car, but I walked into the dealership and talked with one of the salesman. He assured me that they were going to be able to help me out, and got me to fill out a credit application. After the fact, it was a minor waiting game as they got all of the paperwork ready, and I drove off the lot in a 2017 Nissan Sentra. These guys REALLY helped me through a bind and the sales experience they made as painless as possible! read more

I had a horrible experience at this dealership. The salespeople are rude and uninformed. They are not familiar with the inventory and use profanity in front of customers. The finance manager is not friendly and doesn't try to help customers. I went to Cannon Nissan in Jackson and received excellent service. read more