Mr Patton responded very quickly. Explained things in a way I personally like them explained to me 1) Talks with an excitement about his chosen profession, not in a monotone rehearsed speech etc. 2) Good sense of humor that eased the stress about ... flushing the toilet and seeing it come up in the ... bathtub ... and starting with the easiest fix to the more complicated, as in not starting out with the money makers 3) Spoke in terms to me with, zero knowledge of Plumbing, in a way not mocking my lack of knowledge ( I told him I have never been interested in working with tools, since my very early 20s I've told women in my life, if you are going to hand me a screw driver, It had better have Vodka and Orange Juice in it. 4) Very Important to me, He let me watch what he was doing and gave several tips on how to do preventative maintenance. 5) Would very highly recommend Mr. Patton and pricing was fair, and solved the problem in under an hour. read more