I recently brought my Tesla into Pattersons Collision Center for repair on my back bumper. From the time I walked in to service being completed, the professionalism, attention to detail and welcoming staff was through & through TOP Rated. This body repair shop is Tesla certified & AAA recommended. If you are in search of the best body repair shop in Valencia, look no further. Also wanted to give a shout out to Gordon. Thank you for your support & taking well care of my vehicle! read more

We returned to Patterson's less than six months after they had serviced my car because my Tesla alerted me to a steering alignment issue. I had not hit anything so I thought this was odd and I asked Randy if they could take a look. However, instead of inspecting the vehicle, he immediately suggested filing a new insurance claim. I felt this was premature, especially without first diagnosing the problem. After some back-and-forth, I chose to take my car elsewhere. At American Tire Depot, they identified the issue right away, a loose bolt on the control arm, and fixed it on the spot, with no insurance claim needed. Based on this experience, I would be cautious when working with Patterson's, as they seemed quick to escalate the situation without first assessing the actual problem. read more

So I came here to repair my Tesla after being rear ended in the valet line at my kids' elementary school. Yeah, I know. Anyway this was basically the only Tesla approved body shop in the area. I didn't want to drive to North Hollywood for this so I chose Patterson's. I dealt mostly with Randy. He was cool. Very straightforward, honest. He wasn't trying to upsell me or charge me for repairs I didn't need. This turned out to be the most complicated and frustrating car repair I've dealt with but it was because of the other party's insurance, NOT because of the shop. Randy totally worked with me and guided me on standard protocol and was very patient when dealing with the adjusters. I highly recommend him. The clerk could probably brush up on her customer service skills but otherwise I was happy with my experience there. read more

Very honest Randy very good and through. I recommend Patterson. Excellent customer service.

Oh! My! Goodness! This company is the best at what they do! We will only come to them in the future! We have never been taken this care of by an auto repair center! They made our car look better than before! And Gordan! Gordan is the best of the best! What an angel he is! The quality of repair was unbelievable. Another dealership told us it would take forever! He fixed it the same day! Thank you Gordon and Pattersons! read more

When I was a kid my mom would always bring her cars here when something went wrong or she needed a quick fix. When I started driving, she always told me to come here if I needed help. Now that I'm married, I still come here and I couldn't recommend it more! The staff is so beyond friendly and caring. I have never left without my car looking as good as new. I know if something happens, Patterson's is there for me. I couldn't be more satisfied! read more

Randy worked diligently and patiently with our insurance company, finishing faster than promised and under budget!

My review is based on my first experience with Patterson's Collision Center in Valencia. My car was recently hit from the back, and my insurance company provided me with a list of it's local authorized collision centers After going through online customer reviews, I chose Patterson's Collision Center in Valencia, and my experience is totally in line with those reviews. The staff were friendly, professional, and incredibly helpful. I personally asked for Gordon based on his responsiveness to the customer online comments which was encouraging. Gordon inspected my vehicle in detail, asked me all the relevant questions and explained the repair process in detail, no sales pitch or unrealistic expectations given. When I dropped off my car, Gordon again did the same routine, and I expressed that I did not want aftermarket parts. Patterson's Collision worked directly with my insurance company, and I did not have to chase them for any related information. When I picked up my car, I was pleasantly surprised that the body work looked new, and one could never tell that something even happened to my car. Gordon again took his time to walk around the vehicle and explained the repairs, his personal attention validated the positive customers' reviews that made me choose Patterson's. If you are reading this then you most likely are looking for a collision center, please give Patterson's a try and come back and tell me if I was wrong. Betting on my bottom dollar, I am not. Gordon and Patterson's team, thank you for your attention to detail and a great experience. read more

Getting rear-ended at a stop light and pushed into the car ahead of you is not a great start to any day. Yet, with Patterson's Collision Center a phone call away, I knew who to help us out of this mess. Once again, our hats are off to Greg and his amazing team for guiding us from collision to amazing repair, with both speed and accuracy. read more

I took my Tesla in for repairs, and I can't emphasize enough the attention to detail they provide from the moment you set the appointment to when you pick up your vehicle. Greg Patterson is exceptional--he genuinely cares about his customers and is incredibly knowledgeable. I was so impressed that I brought my second vehicle in for them to work on, confident in the quality of their work. It's rare to say this, but you almost look forward to bringing your car there. The best part is Greg personally calls to keep you updated at each stage of the process, providing time frames for completion. I can't recommend this place enough--it's one of the few remaining shops that truly cares about customer service. read more

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Best in SCV!! Fast professional, and excellent work makes for a winning combination. Their prices are fair in the communication is fantastic. Highly recommend for bodywork that you need done.. read more

Really appreciate working with this collision center. I had an issue with some thing they had put on for me that kept popping off at no-fault to their own. Gordon has gone out of his way to help me both times with it for which I really appreciate I've seen the work they've done on other vehicles as well it's stellar! I highly recommend this location in Santa Clarita. You won't be sorry you went here -fair prices and craftsman work! read more

Tesla owners in the SCV!!! Just wanted to say that I had a. Great experience with this company. I recently was hit on my rear passenger door by a drunk driver and immediately thought this was going to be an ordeal. Considering all the horror stories about wait time for Tesla parts and all. When I got to the shop Gordon gave me the run down on what to expect. He was very communicative through out the whole process and I knew the status so it never worried me. In the end I got my car back and looked brand new again. I can't tell you how happy I am with their work and detail. As if it never happened. Great job Pattersons and Co. A big thumbs up to these guys!! read more

Be careful, this company requires you leave your credit card even after the insurance company has approved the repairs on your vehicle. Seems quite shady and no body shop has ever asked for this before. i'd go elsewhere. read more

Top notch service and repairs when you have to get through a damaged car. No one likes accidents, especially if your new or nearly new car gets hit. After our Tesla Model Y got plowed into at a stop sign I researched local shops that were Tesla certified since I wanted to get my car fixed properly and by trained persons. From my initial call to the shop through the entire process, Patterson's made me feel at ease, have no stress and know that my car would be taken care of. This isn't a dirty dingy shop covered in car parts. Part doctor's office part service center, it's clean, professional and most of all our service advisor Gordon was an instant friend vs a sales person. He took care of everything from getting me to a rental car, dealing with the insurance agency and making sure the parts ordered were legit and painted properly. My car looks brand new. Thank you. Run to Patterson's if you need body shop repairs! and Ask for Gordon. You won't be disappointed. Made the entire experience painless and easy. I almost want to just stop by and visit them for fun now. Thanks Gordon! read more

I highly Recommend Patterson's Collision Center. I took my Tesla for some issues I was having to Gordon at PCC and they fixed my problem right away. The process was smooth and quick from when I dropped my car from when I picked it back up. I have had issues if integrity with the sales service people of Tesla and do not trust them at all. Gordon actually helped me not spend more than I had to on the issues. I will be bringing my Tesla here for future repairs and will be using this auto body shop in the future from now on. I will also be highly recommending them to everyone I know. If you want a honest auto body shop that does great work in a timely manner and is Tesla certified bring your Tesla to Pattersons. read more

I wish i can give ZERO STARS!! PLEASE READ BEFORE EVEN THINKING ABOUT BRINGING YOUR TESLA HERE!!! First of all i explained everything to the owner "GREG" on what was wrong with the car. I'm assuming he didn't pay attention since he only fixed what he saw not what i explained. For example my blower motor is making an awful sound and never replaced it. As a matter a fact here's what he never fixed which SOME PARTS WERE ALREADY PAID FOR BY MY INSURANCE. 1) my passenger repeater camera 2) wheel cracked 3) blower motor 4) my PTC heater. Also still managed to break my front camera which he offered to take out of my deductible which i guess is ok, maybe they should be more careful though. GREG seems like he doesn't care about the customer he cares about making money. After battling with Greg for weeks on when the part will get here he kept saying "another week" every week. I decided to call it quits and take my car to a better body shop and my insurance kindly asked them to give me the money for the parts that were never fixed and they didn't want too. Greg mentioned that he'll try his best to give me the money back but i highly doubt he will since the parts he doesn't even have or have even shipped cant be "returned". Yall are so crooked !!!Save your self the time and energy and TAKE IT TO A REAL BODYSHOP PLEASE. Also they took my car to by far the worst possible shop to even do my wrap looks like they hired someone off the streets with no experience. Also there paint job is TERRIBLE. ONCE AGAIN PLEASE DO NOT BE FOOLED BY THESE 5 STAR REVIEWS. THIS IS A TERRIBLE SHOP TO DEAL WITH. PLEASE AVOID THIS SHOP. GORDAN ARE YOU KIDDING ME? Talk to Greg THE SIDE CAMERA IS STILL THE ONE I HAD THATS BROKEN WITH SAME WRAP ON IT, WHAT A JOKE. secondly my insurance never denied my claim for my wheel as a matter a fact it's already being replace BY GEICO. Also I TOLD GREG ABOUT THE BLOWER MOTOR SO MANY TIMES. ALSO YOU GUYS DIDN'T EVEN REPLACE MY UNDER SHEILD. read more

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RO Number: 33337. DO NOT TAKE YOUR CAR HERE THEY ARE TERRIBLE!!!! Our new 2023 Tesla Model Y was rear ended with less than 1000 miles on the odometer. This shop was recommended, but what a terrible disappointment. The paint job is terrible with so many overspray, we can see numerous cracks, bubbles, and imperfections in the sunlight. They installed both the "T" Tesla badge and the Dual Motor badge out of alignment. The car was returned super dirty with foot prints all over the interior and the trunk area. Do not take your car here they did a terrible job. read more

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Pattersons communicate throughout the process with email updates and calls. They complete the job perfectly and quickly. I highly recommend Pattersons for any bodywork. read more

DO NOT bother bringing your car here. TSX had gotten into a rear end accident and instead of totaling the vehicle they decided to Mickey Mouse a fix. As a car enenthusiast this is just pathetic and embarrassment to their shop and work. Rear trunk doesn't open correctly and doesn't line up, trim is falling off, backup camera is loose and oriented the wrong way, bumper doesn't fit (they said wait a month and it will go back into place lol), orange peel to hell, pillar trim is loose. Upon picking up the car it died and they replaced the battery but now car just dies at random times and I've gotten stuck. Such a hassle and disappointment this experience has been. Was asked to come back in 30 days if things didn't "settle", but who's got the time for that.. I'll show you the horrible job they did. Pictures to come! read more

So much better than Tesla Service centers! We've had 3 very lengthy and unsatisfactory experiences at Tesla, so working with Gordon was such an awesome experience. We have a model Y. The fog light cover needed to be replaced, and a sensor was loose. Tesla wanted to replace the whole front end. That's almost 5k. We looked up local approved Tesla repair shops and found Pattersons. So glad we put our trust in them! Customer service was great. Gordon was honest and realistic with how long it might take since the part had to be ordered. When the part arrived, we made an appt to drop off the car. It was repaired and ready to be picked up the same day. (Which is unheard of with Tesla.) Due to the nature of the repair, we have been unable to wash the car out of fear of further damage (recommended to avoid by Tesla, might have just been scare tactics but it worked.) And Patterson's was so great- they washed and even vacuumed our car! It was so unexpected, we are so grateful and impressed by the amazing service we received. And all this for 10% of what Tesla wanted to charge us? 5 stars service for sure!!! read more

Dear reviewers, please read before you made any decision to do any business with Pattersons collision center , especially the owner/ Gregg On August 7,2023, Chris, staff of (PCC) arranged to transport my Tesla from city of Alhambra to Patterson's Collision Center at city of Valencia. It costed total of $1211.72 Around 4:45 pm, After I got a notice from my car that my car already in this property and called, that's no one answer, and/or no room to leave a message. So I emailed to them stat and required a response, but nothing happened On August 8, 2023, right after the business hour operation, I called again and again , finally someone answered and said didn't receive my car! After about 20 minutes, Gregg came on and said the car is here but the towing company didn't leave the car key. And very rude said it's not his responsibility to find the car key. If I don't like his answer and take my car away Afterwards, no matter how to beg him since I had already paid $1211.72 to the towing company and begged him to continue checking the car. He was so malicious. Disruptive and unprofessional and hung off the phone On August 8,2023 around 1:30 pm, we had to base on his system to find even where my car parked The system indicated Gregg received my car and the car key when the towing company transported to him on August 7, 2023. it witnessed by the front desk staff and one of the appraisers I kindly asked him to compensate my loss of $1211.72 , but he just ignored This company is not just unprofessional, and dishonest but also malicious because they knew Tesla services are very limited I will give them no stars and asking you also be very careful to make movements read more

They did great work fixing our Tesla 3 bumper. It wasn't their fault that they had to wait almost 2 months for Tesla insurance to OK the work. Do not buy Tesla automobile insurance. Get a quote from Mercury. read more

I can't say enough kind words about Patterson! Last year I scraped my Tesla coming out of my garage and Gordon helped with my estimate. He cleaned it up for me while I waited for parts to come in so the side of my car didn't look as bad. Well the weekend before I was scheduled to bring my car in, an object on the freeway flew in to my door creating a home through it. Gordon was so great to work with during both services! The Patterson team was so easy to work with on my door claim with my insurance! My car is back to new! read more

Very disappointed in Gordon and the "repairs" on my truck. When I dropped it off for my quote I was told they needed to strip and repaint the entire bumper. When I picked it up there was obvious scuff mark on my bumper and unfixed blemishes and pits throughout. I sent pictures expressing my concern with his teams quality of work, and his response was laughable, stating I didn't pay to fix the whole bumper adding I can expect to see more in the coming weeks as the paint dries. I will not be returning to this shop again and would not recommend anyone else goes here. The shop next door, Network Auto Body, has a ton of great reviews, try there. read more

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Randy and his team not only did amazing repair work on my Tesla Model S, were super friendly, above and beyond perfectionism making sure my car looked brand new before I left with it, but after hitting a speed bump and a bracket snapping months later they fixed it immediately at zero charge. This is one of those rare businesses that serves and cares for its customers first and foremost, you're crazy to take your car anywhere else in my opinion. read more

Dont even justify your employee's lack of competence by flipping the table. Your staff failed to communicate vital information and in fact provided the incorrect one to me. Also you cant tell me the number I provided wasnt working as it is the same one RANDY used to call me back. Left a message couple of days prior to him finally calling me back. Knowing that youre the only tesla certified shop in the area and still not doing anything about backlogs is just bad management. So miss me with that excuse. read more

Great communication and great service. It took a little longer due to part shortly and holiday. Other than that, everything was great.

My vehicle was subbed out to Pattersons by Parkway GMC for paint touch up around the trim of the headlights, between the lights and the fenders and top of the liftgate trim panel... instead I got my car back with all overspray around the whole entire car, that's including the windows, moldings, grill and everything else you name it. I got a dent and a scratch on the car. They hit the passenger mirror, broke the liftgate trim panel. Scratched the rim. Idk I can go on and on. Not including my car smells like sweat. They supposedly painted the fender the color doesn't even match the car. I can go on and on. It took me 2 weeks to get my car back and this is what I got. It just disgusts me that people have no respect for other people's valuables. read more

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Very fair and responsive company. Great customer service. And their work is superb. Very happy with the repair on my car and my SUV. I've been here twice and if I ever needed this service I would come back again. read more

Gordon and all the team are beyond EXCEPTIONAL and really care about their customers! The team took care of me throughout the entire process while my car was in the shop due to a side-swipe accident. When it came to re-painting the exterior, they took extra time to ensure the paint matched every panel that they did not need to fix. Gordon was even able to conceal two door dings on my driver's side - at no charge when it was going to take a little bit longer to get my car back! Two months after getting my car back, I noticed a rear tail light out that I suspected might have been due to not plugging in electrical during my repairs (I had this experience at another auto body and just wanted to be sure before I went over to the dealership to get it fixed). I called Patterson in the morning, and they said to bring the car in to take a look. The issue WAS NOT the fault of Patterson, and it ended up just being a blown out light bulb, but Gordon replaced it completely free of charge. I was in and out of their office within 20 minutes! It's super rare to be treated so well in the auto repair industry - and I will absolutely go back to them for any of my auto body needs going forward. Support this small family-owned business in SC!! read more

Quality service and very kind and accommodating staff. Called, came in, and got everything fixed all in the same day! Thank you Gordon highly recommend SCV gem! read more

My car was side swiped with minor damage on the driver passenger side. I brought it in on a Monday and it was finished by Friday! Patterson's also dealt with the insurance company and helped negotiate the proper amount to cover the damages to our vehicle! Would highly recommend Patterson's to anyone in need of body work for their vehicles! read more

Was in a minor fender bender and was sent to this repair shop by my insurance. They were efficient and I got back car back as good as new within a week. Highly recommend. read more

Patterson's auto body is the best!!! Gordon is s helpful and knowledgeable he did bOdywork for me last year. This year is had little put marks on my car and he took rubbing compound and it went away like magic. If you need honest and knowledgeable people this is the place to go!!! The staff is so helpful and friendly!!! They can work you in and the always say come on over, we will take care of you!!! Thank you again!!! read more

I highly recommend Patterson's. From the moment we dropped off our vehicle until we picked it up, the process was seamless and fast. The staff is friendly and welcoming. Gordon was our service advisor, and he did an exceptional job communicating throughout the repairs. I am very happy with their work. My car was restored to brand new condition and I couldn't be happier. Thank you to everyone who worked on my car. I truly appreciate the hard work, especially in this weather. I'm happy to have my car back. It looks beautiful! read more

My Cadillac CTS got rear ended on 405 fwy Dec 2016. Patterson was recommended by Parkway Cadillac. Excellent body repair work done, perfect color match on left side and rear painting. I asked Greg to upgrade my rear bumper to accodate dual exhaust. I was very surprised when I picked up my CTS to see a CTS V rear bumper on there. Greg also referred my to R&G brake n muffler to install cat back magnaflow exhaust uograde. My CTS is cooler than before and passengers think it's the V version. If you have a damaged Cadillac, Patterson is highly recommended! read more

Patterson's Collision Center - New rear bumper - Body Shops Near Me - Valencia, California

Came in with a broken mirror and they took the time to work with me on pricing and to find me a great piece with a great price . Lady at the reception desk is also super welcoming and helpful. I trust their judgement and they also provided me with a fast quote for my bumper. Didn't make me feel like I was bothering them like some places I have been to before. Happy and sad to say I will be coming back since I am always scratching up my car. See you guys soon. Thanks ! read more

Unfortunately, I'm here reviewing a body shop because my beautiful and previously unmolested 2018 Nissan LEAF S got clobbered whilst parked on the street in Hollywood. Another car got nailed the next day in the same spot, and we're thinking it was one of the construction vehicles near a build site. Hardy Boys mysteries aside, there's some dang ol' rampaging truck and now I want a security camera....but I digress. It was shocking to see my still-new-to-me LEAF all banged up! I checked Yelp and Patterson near my home here had great reviews, so I sent the car their way. Gordon was super helpful with me the whole way; updating me via phone, available via text, patient, informative, and a generally reassuring voice considering the circumstances. I could tell the company is quite diligent about how they repair a vehicle. I was not going to rush them either. I know quality work takes time, but they still finished in about 3 weeks or so. Thankfully I had my backup vehicle (a motorcycle) and enjoyed riding in the mild summer weather. I say that because February in L.A. was basically Waterworld, and this cold and rainy weather is what prompted me to actually buy a car again in the first place. So, for all of my trouble, at least I could enjoy some mild weather commuting on a Daytona 675R while Patterson attended to my vehicle. Patterson made an unpleasant misfortune as pleasant as working with a body shop can be. They even listened to my request to have the wrap company re-wrap my hood inset but with better alignment, and I appreciate this attention to detail. The car was clean when I picked it up, another detail I appreciate immensely. What's funny is that the Uber driver who dropped me off mentioned coming back so his mom could get her car from this shop....and it was parked right next to mine! SMALL WORLD, I TELL YA! It certainly doesn't hurt that Patterson is in a nice area (easy to find, nice parking area) and near my motorcycle mechanic. If I ever have a need for a body shop again, you can bet I will go to Patterson Collision and I highly recommend them to anyone. Thank you, Gordon and company! :) read more

Was able to get my car in quickly and did a great job repairing a deep scratch in a multi-layer white metallic pearl paint job on my brand new car. Have used them before for a couple major repairs, always great to work with. read more