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Patriot Auto Glass

3.0 (2 reviews)
Closed • Closed

Services - Patriot Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

1 More Service

Auto window replacement

Patriot Auto Glass Photos

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People searched for Windshield Installation & Repair 274 times last month within 15 miles of this business.

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Safelite AutoGlass

Safelite AutoGlass

(28 reviews)

My windshield was originally installed very low in the allowed space, obscuring my VIN number. The…read morenew windshield also had a thick residue that I had issues removing with multiple cleaning attempts. The staff seemed very defensive (borderline hostile) during the phone conversation regarding scheduling/verifying my warranty claim for the VIN obstruction. Upon arrival for my warranty claim, the installer, Daryl, had a very positive, professional, and apologetic attitude that almost completely calmed my nerves. If not for the direct and indirect communication with their customer service reps, his actions alone would have resulted in this being a 5 star review. Had the original install attempt gone through a quality control check, I would not have had to waste a few hours of my time for them to redo the work. This location needs a QC program and should also consider retraining/replacing the customer-facing staff. While sitting here writing this, the lady at the window, Jenny, whose primary responsibilities include checking in and answering customer questions in person and over the phone just said in front of me "I hate that they have our number" (she said "customers" when an unknown male voice in the cubicle area asked who). "Sometimes I just want to stab customers with a fork for asking stupid questions" was stated at the end of that group of remarks. While waiting, she has repeatedly mocked customers after hanging up the phone with them. One mocking quote that stands out is "Speak English and maybe I can understand you." I understand the need to vent sometimes, but never in front of a customer. Situational awareness is imperative. I waited until I had possession of my vehicle before requesting to speak with management for obvious reasons. Next time I need glass replaced, I will not use them, even though USAA certifies the work. Having to listen to negative remarks to and about fellow customers for the long time it takes to do glass work just isn't worth it.

Great experience working with Safelite! I confirmed the time with the technician via phone but then…read morewasn't available when he arrived due to work - he took care of the chip repair quickly and left me two messages describing the work. The chip is now tiny, great professionalism and super easy to schedule! They arrived toward the beginning of the window. Free with my Geico coverage!

NOVUS Glass of Ft. Collins

NOVUS Glass of Ft. Collins

(33 reviews)

Fantastic job replacing our Jeep's back windshield. The best part about this company is their…read morepeople. Extremely genuine people with excellent customer service that helped my wife and I in an unexpected pinch. The manager, JD, drove my wife home to Laramie during one of the windy spring days when the interstates were closed. One of the nicest things anyone has ever done for us. Ben was awesome too. Excellent communicator and went out of his way to help and accommodate us in our unexpected pinch. We give our highest recommendation to this company.

The windshield on my car cracked in a late winter cold spell, and I noticed it began to grow and…read moreexpand in the early summer heat. Time to get a new windshield. I researched various windshield replacement services in the Fort Collins area and settled on my top three. After viewing the company websites and reading recent reviews on Yelp, I decided NOVUS was the best option. Being a busy person, I don't have time to go and wait in a waiting room while the work was done. Instead, I needed to have the glass technician come to my home and install on site. In communication with the NOVUS scheduler, they were very pleasant and willing to work with me on arranging a time that fit my schedule. During the heat of the summer, they explained they schedule home replacements only during the morning hours. We arranged for a date about a week and a half away, which I felt was reasonable. On the scheduled day, the tech called me when he was on his way. WIthin a short time, he arrived with a partner. They parked adjacent to the car, and said they'd let me know when the installation was complete. Within the hour, they advised they were done. There were specific instructions to follow regarding care of the new windshield. These included removing the outside tape at a specific time and leaving a side window slightly open to reduce air pressure when doors were closed for the first day. This was explained very clearly so there was no confusion on my part. The customer care was very friendly and their installation was professional. No worries from me as to the quality. I recommend you consider NOVUS for your vehicle windshield replacements. You will be satisfied.

Patriot Auto Glass - windshieldinstallrepair - Updated May 2026

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