ETA: My husband and I have chosen to take our son elsewhere.
The office manager, Ellen, is friendly, professional and courteous. She sends out both email reminders for appointments and automated phone calls for confirmation. Her work area is clutter free and organized.
My husband took our son to our son's consultation appointment. He was assured there that we could escort our son (who has Autism) in his appointments. However, when I tried to sit in during the impressions, I was asked to leave. I tried to assure the technicians that I would not get in the way, the dentist pulled me aside and proceeded to lecture me about my presence in the room being a distraction and causing harm to my son. After exchanging other words with the orthodontist, Dr. Moore hinted that I should find another orthodontist because "the failure of the [orthodontic] experience depends entirely on what happens at home." When I tried to end the conversation, stating that I would just shut my mouth and go sit in the waiting room, he proceeded to lecture me. So, why did I allow the appointment to continue? Because the doctor was not so condescending toward my husband, my regular dentist--who is professional and whose opinion, I trust--referred us to Dr. Moore, and, more importantly, my son is already familiar with Dr. Moore from his first appointment and seems fine with him so far. Dr. Moore said that they have treated numerous patients with Autism and report no traumatic experiences.
Perhaps my physical appearance (no makeup, concert t-shirt, shorts, tattoos) did not convey that I am a concerned and involved parent who has earned a Master's Degree, thus, causing him to prejudge me or see a need to issue a lecture. Regardless, my husband will be attending the majority of appointments with my son from now on, and all instructions for my son's care will be followed to the letter (e.g. Dr. Moore suggested having my son hold a Tic Tac to the roof of his mouth to try to teach his tongue to rest higher, which might help improve his speech impairment--who knows, it couldn't hurt!).
If you choose this office, I hope your experience is better than mine. read more