Worst experience, waste of my time, my families time and Office Manager is totally Rude!!!
NO STARS can even be provided. I first saw Dr Kong in 2013. The office accepted cash only.. I have nerve issues among other things I was trying to rule out. He was given family history of things that I was experiencing. But it seems as though he and his office manager could not recall what he wrote down and would just request whatever they felt the test would be etc. Kept giving me the same test when it should have been full panels etc. I got fed up bcuz nothing was being done. The same medications I had tried previously and informed him did not work, he would prescribe for me again...When I would tell him my past experiences in a f/u visit he would say Oh yea ok lets just do another test and see what we should do next or wanna try a different medication. I gave up and never went back. I just managed my own pain and got more help at Urgent Care and my Primary Dr....
Well eventually in early 2016 I couldn't take it and had to go back to Dr Kong. I thought things had to have changed and this office manager cant be there anymore if she continued to run the office like before. Well, she was still there and again the same tests given. I knew something was wrong. The office and Dr would sort of brush off the patients, not look them in the eye and were full of patient folders stacked head high(when sitting) and still trying to type and reschedule appts. They would not give me tests the Dr filled out in front of me to take bcuz they could not read what he put so they would let me know when it was ready. Week went by and she said oh I'll get back to you, 2 days went by and I called again. Office manager said she would fax it and hung up. Quest Diag. NEVER rec'd a fax from the office. They were going to give me a test that was from March 2016 and here we are in Dec 2016 by now.. I questioned the test, quest called the office manager who STILL DID NOT know which tests the doctor had requested. She and Quest worked together to try and figure out which test to give me that was in the area of my complaints........I could NOT BELIEVE this and neither could Quest.
Eventually, it was the Quest rep that figured out the test. Follow up comes and I never got the test I should have been given. Meanwhile, I go for nerve test on my right fingers, hand, wrist forearm and elbow and a little above. Severe pain and shaking going on when the tests were finished and weakness in fingers and hand etc. . The Dr noticed this and was like wow "you in lotta stress huh"... I said uh well everyday yea. He said listen and explained I was hearing my nerves rattle around. He noted I was shaking and would then calculate the whatever test...I go to follow up visit and I'm told yea test were great....
Uh okay then explain why I still feel this way and nerves still jumpy, memory loss.. Pain in left side of chest, loss of energy breathing heavy for no reason, vision blurred on left, eye twitch and cheekbone near ear tenses up, nerve behind my ear was bulgy and tense and hot and painful and loss of strength in fingers of both hands, wrist, lips sometimes twitches..? I said I felt like I was having a stroke or something and who can do a stress test...He says I get that too sometimes, its natural...and says, come on we done and walks out to write whatever on my chart and says to me see your primary Dr and have him request the Stress test. He then continued to say but try yoga, walking, meditation for stress and call me when you need to see me again.... Uh okay.
2 days later I get a letter from Dr Kong's office that he is retiring and I can no longer see him etc... WTH!!?
I finally made appt with primary when I was calmed down and requested a new Neuro. My Doctor told me that the test Dr Kong gave me was not the full test he should have given and he would go ahead and send for new test. I explained how I stopped going and jeopardized my own health for 3yrs and I desperately need a new Doctor for a 2nd opinion bcuz this is just getting old..
Fingers crossed lets hope there are some competent Neuro Docs in Oxnard area and NOT through CMH...Been there before too and Dr. there is not that concerned. I have Seaview IPA so not very many to choose from that have their own office. Very stressful but glad this office is closed for good....
**I would also like to add how all my Doctors in the past including past primary docs, would charge me for a 20minute visit yet only be in the office for less than 5 and Dr Kong is the top winner for the least amount time spent with me.. I could not continue to waste money on him read more
