Very competent orthodontist who did Invisalign for me and my husband, treated my TMJ problem amd…read morealso my children's realignment of teeth. We all have very happy smile now. Thank you, Dr. Chen!

I paid Dr. Wendy Chen 4k dollars up front for my braces. You'd think that with full payment for a…read moreservice and her time that I would've received a little more kindness, patience, and gratitude but that wasn't always the case. So much so that my husband and I decided it was time to end my treatment prematurely. We decided to eat the cost to find peace and better care at another practice. He wanted me to leave sooner but I stubbornly thought I could endure. After all, we paid up front! It wasn't until my last appointment that I realized how ill-prepared and incompetent I'd been in my choice of ortho care and how these insidious problems accumulated leading to my choice to leave. To start, she's only available on Friday's through my dentist office (Vanilla Family Dentristy) making scheduling a pain. If you've an emergent need you're unable to see her expeditiously. Some people may not care that her personal staff seems to change regularly but I like knowing who is working on my mouth. The only faces I ever recognized were 3 people who worked for my dentist office and at times in tandem with Dr. Chen. Dr. Chen presents herself as a soft-spoken and kindly, older orthodontist. I can tell you that after roughly a year and a half of treatment (not included are the 6 months of Covid appt cancellations) that I've come to understand her brand of cold doctoring fairly well. There was no shortage of subtle and overt condescension when it came to something you did wrong. I broke brackets a total of 3 times and each time I'd hear about how to chew slower and the things to avoid as if bracket fixing weren't par for the course for braces. I am acutely aware of what I cannot eat and how but bracket breaks happen. Would it not have been simpler to dispense with the patient-shaming and get on with the appointment(s)? She suggested that I get a tongue trainer. An unforeseen expense on top of fully paid for braces, not in the original plan, but I paid for it and took her at her word. But tell me why she forgot to tell her staff to install the spacers needed at the previous appt to make putting in the tongue trainer easier? She openly admits to this and tries to put the blame on her staff but lack of oversight is not on them but on her. It was uncomfortable to bite on the trainer to get it to fit but so is prolonging having these braces. That's only slightly alarming when you compare it to how she suggested we remove two teeth to get my front teeth to move back quicker. So another added expense not originally outlined in the treatment plan? When I brought the possible extractions up (she said she'd talk to the dentist to see if he could do it) at my next appt she didn't know what I was initially talking about. This was full on alarming. I shouldn't have to remind anyone of a possibility of losing two teeth but especially not to the person who suggested it. My God man. Luckily, I hadn't gone through with it. I also remember having to talk her down on 2 occasions now. You know when you hear the hysteria in a child's voice start to crescendo and you better deal with it fast? That. On one such occasion at my last appt I told Dr. Chen that I hadn't worn elastics in a month. She starts to get on my case and her voice starts to rise. Telling me the onus was on me to ask for them and why hadn't I done that? I told her I couldn't because 2 brackets were broken while I was out of town and how I'd missed my last appt. All of a sudden she understands and her tone lowers. Why should I have to explain myself like this to bring down her temper? Is a professional, honorable environment too much to ask for? At the same appointment I was going to tell her how unacceptable it was to wait a month for a bracket to be fixed. There is no easy way to tell someone their treatment isn't working for you and I don't know how to be that person. I was going to tell her that I wanted to see what my options were and possibly end treatment sooner but my husband beat me to the punch. For this, I am sorry. You didn't feel how cold the room got when she heard I wanted to end treatment. He called the office to ask for my patient paperwork while I was there (because he knew I'd forget or want to avoid conflict due to me having PTSD) and that set her off because I hadn't gotten to that part with her yet. "You are an adult? Yes? You can speak for yourself and make decisions. He is not your guardian." Then proceeds to walk off. Correct. He isn't my guardian but he is my protective husband whom I've given permission on all my medical forms and have relayed the goings on of my treatment to. She may think it's inappropriate for a husband to care for his wife but it's not. Did she have to threaten to call 911 on him when he just asked to speak to her in person? No, she didn't. Just another sign that she lacks the adequate hallmark skills we've come to know of adept doctors: communication, empathy, professionalism.

Dr. Shen and the whole staff was absolutely amazing with my son and his whole adventure with…read morebraces! They made him feel so comfortable on Day 1 and gave us all the information we needed and what to expect over the next two years. The timeline was spot on. My son was able to get his braces off today and I'm blown away how great they look!

Dr. Shen and her professional team is the best of the best! My daughter had her invisalign…read moretreatment here and it was great. Now, her teeth looks beautiful!

If you go there expecting the dentist to have respect for your time then you will be badly…read moremistaken. You'll be given all kinds of excuses but no apology or change in the way they do things.

My family and I have been entrusting our dental to Dr. Smile for 6 years. They are simply amazing!…read moreEach dentist truly cares about each patient, as well as the dental assistants. The office staff makes you feel so welcome and they do a great job explaining what to expect and help you to understand the costs of each procedure.

Where do I begin. 9 years ago, after doing research we walked through the doors of Benham Ortho…read more Now, that location has changed but everything else has remained the same. My husband was 25 at the time, and I've been with my husband since we were 15. He hated smiling. He was very insecure. His dream was to have his teeth straightened to where he could smile again. He picked careers that didn't need much interaction with people. While going through treatment, we were always treated like family. I remember coming with my husband to appointments and wishing I worked here. Dr. Benham and his team were always there. Even if a bracket popped off he had an assistant that was willing to meet him at the other location on his lunch break just to help out. They changed my husbands life. Fixing his teeth gave him the confidence to quit his job and apply and change job careers. I saw my husband making friends and even WANTED to take photos with me. Dr Benham changed my husbands life. We moved out of state for a while and I never stopped thinking of this office. In fact, I was given a chance to work at a start up orthodontics practice. I fell in love with ortho because of Dr. Benham and his team and what they did for my husband. I am still blessed to work at my job but I work remotely now and are back in Texas. We have a 7 year old son that we recently brought back to Benham Ortho. It was so crazy to be back in this office and see some familiar faces.. it was like being back with family. I love that they are going to be there every step of the way for our son Julian. He has had some traumatic dental experience and although they were very busy.. Dr. Benham noticed how scared and nervous Julian was. He stayed in the consult just to calm Julian down and explain to him everything and how things work and how they promise they will take good care of him. Working in ortho, I know how busy the clinic can get and how it can get backed up. Not once did his team seemed stressed or behind and I'm thankful they took the time with us. We look forward to coming back next week and getting an appliance put in for my son. Thank you for welcoming us back with open arms and for changing my husbands life. I am forever grateful to you all. Photos are the first day in braces and then 6 months into treatment with extractions. Other photo is 1 year into braces. Other photos are showing how happy he is to smile!!

i was sent to Dr. Benham after a bad fall that that pushed my tooth up into my gum and sent them…read moreoff center. Dr. Benham saw me right away, and was so kind and caring. after 5 months of braces straightening my teeth, and Dr. Benham's magic, i am brace free and very much appreciate his expertise. i thoroughly enjoyed his staff as well. they certainly know what they are doing. and they are fun and friendly as well. Judy Thomas

I had to do twice my Orthodontic treatment. I like to the office staffs and the doctors. The main…read moreproblem is that when your retainer breaks . The will charge $350. They have machine to do that. They are charging 10 times more that the cost because they know that we need that to keep or teeth in place. This is very bad practice and unethical like keep you patient hostage. I had spend around $8k . They agreed to pay $200 but they did not agree. looks like don't any choice.

Everyone is very nice. I highly recommend this place. I just got out of my braces and I love my…read moresmile.

Already had 4 visits after last review. My son has fell in love with this clinic and was excited to…read morecome every time. The balloon animal is always the favorite prize. Dr. Sue really took her time taking care of the teeth. All the cleanings are done by herself without using hygienists. This is a huge plus for me as every time the doctor takes a really good at the teeth during the process, not spending only about 5 minutes doing the checking. Front desk Nolly is really professional and assistant Jessica is superb by talking and relaxing with the kid with huge similes and greetings.

We love going to this pediatric Dentist. This office and staff is very child friendly. Complete…read morewith a free prise , sticker , or balloon after your visit. My children always are eager for thier next visit every time. We asmile pediatric dentistry!

The Best Dentist ever! If it wasn't for her I wouldn't be going to any other!…read moreCompanionate, expert and friendly!

Everything goes well when you have a wonderful dentist like Gita and a man like Anthony taking care…read moreof appointments, insurance. Great people who go above and beyond expectations.

This place makes your dentist experience enjoyable! The…read morelocation is perfect and the office is so clean and well maintained. The staff go the extra mile to welcome you in. The technology they use in this office is so advance to help give the doctor a better understanding of your teeth. After all the imagining Dr. Amal Seif explains everything to you. This is hands down the only place I've gone to that has done this and shown me the X-rays with clear explanation. It's very clear she's knowledgeable and knows what she's doing. Debbie, Shirley & Ashley were amazing at their job and were extremely approachable and friendly. I have only good things to say. HIGHLY RECOMMEND COME IN TO THIS OFFICE

We've had a wonderful experience at Castle Hills 3D Orthodontics from start to finish. My son just…read morecompleted his treatment plan, and the results are fantastic. The orthodontist and entire team were professional, kind, and incredibly patient--especially explaining each step so my son always knew what to expect. Appointments were efficient, communication was clear, and we always felt well cared for. Highly recommend to any parent looking for expert orthodontic care.