I usually go to a different Home Depot but decided to go to this one since parking is not congested…read moreand it's a larger store. I needed a few things but primarily, white rocks for my front yard. First off, the lady at the register in the garden department is a breath of fresh air. She makes everyone feel at home. She did with me and I noticed her interaction with other patrons. I'm sorry I didn't get her name!! I did attempt to carry the bags of rocks myself but only 3 bags in and I thought I was going to faint. I went to the register and the lady called Joshua to help me. Such a nice young man and a great attitude. Sometimes I fear employees who don't really want to be there, much less help with extra work. But, Joshua is not one of those. He is courteous, respectful and a pleasure to deal with. Needless to say, I'm sold and this will be my go to Home Depot!

Came to this Home Depot to look at some fans and ended up leaving with a brand-new refrigerator. It…read morewas on sale for $800 which is a steal for a modern, high-tech fridge. I had to call an employee to help me load the refrigerator and they were so helpful and went beyond to help me, great service!

Do NOT trust this business if they have the same manager. Complete ripoff! I got a gaming system…read morefor my kids and thank goodness I always keep up with payments I've made, the amount, the day it was made, etc. I called to make my FINAL payment and this liar tried to con me out of an additional payment by threatening me to have the game confiscated if I didn't pay. I called the corporate office, left a message for the district manager who promptly called me back and rectified the situation. I know several people who were conned out of money by this thief and had their items taken from them because didn't want to fight this thief anymore. Not me!

From the owner: Located in Cutler Bay, Arona Home Essentials is your go-to destination for all your furniture and…read moreelectronics rental needs. Offering a wide array of products including appliances, televisions, mattresses, and living room sets, Arona Home Essentials provides flexible payment options tailored to suit every budget. Whether you're looking to lease furniture or rent electronics with no credit or bad credit, our affordable solutions guarantee customer satisfaction. With a focus on customer convenience and affordability, Arona Home Essentials ensures a hassle-free experience with options like 120 days same as cash and pre-approval for your essential purchases. Say goodbye to high upfront costs and welcome comfort into your home today with our range of cheap appliances, computers, TVs, and more. Visit us in Cutler Bay for top-notch service and quality products that elevate your living space without breaking the bank.

We bought a brand new massage chair from here from a guy named Cesar last month. It was delivered…read morethe next week and during the delivery the movers placed customer service on speaker phone and asked if anything was damaged or if the furniture was working properly. They rushed me to check over the massage chair and I felt uncomfortable saying anything but "everything is fine" while two strange men were breathing down my neck and clearly in a rush to leave listened to my customer review over the speaker phone. The delivery men left a total mess all over my neighborhood- packing materials and papers were all over my lawn and down the street throughout my neighbors' yards. I can't understand why these men didn't feel obligated to pick up after themselves. It was incredibly rude, lazy and unprofessional! Later on the same night, after having some proper time to use the massage chair we noticed that one of the airbags in the arms was not inflating properly. We had to call the store numerous times and they finally agreed to send someone out to have a look. Unfortunately when a delivery or a repairman from Badcock makes an appointment you have to spend the whole day waiting for them at home each time which is quite an inconvenience because you do not receive the the time frame for which to expect them until the evening before. The delivery man showed up with no tools and used one of our forks to open the zipper to open the chair and look at the airbag. He took a picture and left with no explanation and there was no follow up. We have been calling the store and customer service back and forth to get some answers to what they are going to do for us. So far we have had to call and chase them up and they seem as though they couldn't care less. We called Cesar several times and he told us we have to sort out the issue with customer service ourselves as there was nothing he can do. We called customer service and they told us they are still waiting on a report from the repairman. I can't imagine he will have anything more to say than "I opened the zipper with the fork and the left hand airbag isn't inflating properly" so not sure why that is taking him over a week to write that? We are still waiting for a resolution or even an answer. After being fed up we asked about a refund as we haven't even had this chair for a month and they said a refund wasn't possible at this point and that nothing can be done until the manger "John Torres" comes back to work. We will see what he has to say (if he ever calls us). I highly recommend you purchase furniture elsewhere because if there is any problem be prepared for incredibly poor customer service and workers who just don't care and give the impression of being incapable to do anything to help you. We have bought thousands of dollars of furniture from this store and I have not felt like an appreciated customer. They have lost me as a customer and I will not be returning in the future as I feel they do not deserve my money anymore after seeing how they handle problems with their defective furniture. EDIT: We were finally contacted by someone who was able to help us replace the chair which now works, thank you.

The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Great store for all your Big Green Egg supplies. Super friendly staff too. They always have exactly…read morewhat I need or they're able to get it pretty quick. They also have other brands and it's a full hardware, but I live far and come exclusively for the Big Green Egg stuff, and they never disappoint.

Really want to suppory local and willing to pay extra for convenience. However staff nit helpful or…read morewilling to assist with ordering an item online for store delivery. Not hard and had 4 employees standing around. All greeted pleasantly but not 'able' to assist.

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

Dont buy an appliance at Home Depot online. They only give you 7 days to return it and then they…read morewont give you your money back. They only give you a store credit. Nowhere on the website does it say that you have 7 days to return it. No other store that sells appliances gives only 7 days. Most stores give 30 days. I am so angry that the Cutler Bay manager of that Home Depot refused to give me back my $385 and only gave me a store credit. I NEED THAT $385!!!!! I dont need a store credit!!! I need that money to live on. I cant live on a store credit!! Dont go to Home Depot Cutler Bay for appliances or you will get screwed!

Service here is terrible. Needed a ballasts all up on top shelf not accessible. I could see what I…read morewanted but couldn't reach a 10 ft+ shelf. Called for assistance 5 times on loud speaker got associates said they would be back and disappeared. Not worth the hour wasted trying to buy something I could see.​

Alberto. Great service, professional and fast service. Gave me a good advice on what heads phone to…read moreget.

I ordered a Speed Queen washer and dryer, including the power cable and vent kit, as well as a…read moreSamsung refrigerator with a water-line connector from BrandsMart on 8/8. On 8/20, I found a larger refrigerator at Lowe's and called BrandsMart to cancel the refrigerator portion of my order. I spoke with Joey Disomma, who stated that he was unable to cancel the order but told me that I could simply refuse delivery of the refrigerator and that BrandsMart would issue a refund once the refrigerator was returned to the warehouse. I was not comfortable with that process, so I made two additional attempts to cancel the refrigerator before the scheduled delivery. On both occasions, I was told that a manager would cancel the order, but that never happened. When the delivery date arrived, the refrigerator was delivered with the water-line connector, and I refused delivery of both. In addition, the delivery was missing the dryer power cord and vent kit that I had ordered. As a result, I had to go to Lowe's, purchase the missing dryer power cord and vent kit myself, and complete the dryer installation on my own. Long story short, I have now made four separate attempts to obtain a refund for the refrigerator, but BrandsMart has still not processed the refund. The refrigerator was refused at delivery as instructed by your representative, yet I have still not received my refund as of 9/16

Successful kitchen cabinet and counter project. Cabinet…read moreinstallers were excellent. Counter issues that arouse were addressed by manufacturer. Happy customer.

Came here twice, first time to see what they had. Second time to ask questions. I was greeted by an…read moreolder gentleman who sits at the front. I told him I was here last week "oh yeah I remember you you came with your wife" no, I came solo. They have beautiful kitchen and an array of cabinets and fixtures. Came back a week later to follow up on one of the kitchens I was interested in purchasing. I guess there was only one other guy working on a Saturday who could answer any of my questions and he was occupied with another customer. No idea how long I would've been waiting there. I didn't have much time to waste. (Not their fault) My impression was that they weren't interested in doing business with me ‍ I started walking around the showroom and as I look at one kitchen the older gentleman tells me "that's Canadian" ... ok so I think to myself...not sure what that means...does that = better quality...was he telling me that because he thinks I can't afford it? I'm not sure. I wasn't given an other explanation as he walks away. Kitchens are big investments and I would've expected better customer service. Needless to say I didn't wait around to see how the rest of my experience would've been. I didn't have much time to waste. I can't comment on the pricing. Either way go check them out. It's a nice showroom by the Falls. Hopefully you have a better experience. They are one of the higher rated local kitchen and bath places. Reply to Jorge's comment (11-16-19): thank you Jorge for your follow up. At no time was there ever mention of the possibility of making an appointment. That would have been nice to know when I was told to wait for a designer. I am an understanding person but would like to be informed of the process. The gentleman at the front who handles walk-ins must have been attending a person over the phone (although he was not on the phone at the time of my walk-in). I would be glad to set up an appointment with you to see what YKB truly offers.

They did a great job!! The owner communicated and their price was fair!! I would highly recommend…read morethem and I would use them again. I forgot to mention, thought my grill was broken and to my surprise he explained it wasn't and showed me the proper way to use it... saved a lot on my outside kitchen grill. You won't be disappointed!

We had them service/clean our built in Alfresco Grill. When I made the appt I requested a cleaning…read morefor the bbq and side burners. I also explained that we just bought the home with the existing outdoor kitchen and wanted all equipment checked to see whether we need other repairs or replacement of additional appliances. I called the business today to request that the exhaust be cleaned and checked. The gentleman I spoke to said they don't service exhaust hoods. He said he'd already told me that. He did not! I also explained that the back of the bbq hood wasn't cleaned. He stated that I opted for a "less thorough cleaning package." I did not ask for a partial cleaning. He never gave me options and started off the phone call in a defensive and nasty attitude. He also told me he has no record of what was done here. That will have to wait until the tech comes back to work. This company is not transparent with pricing options. They get nasty and defensive when you ask questions. There are many BBQ repair, install, and replace companies in S FL. Try any business but them.

Great company to deal with. They did an excellent job and they did it quickly. Less than 2 weeks…read morefrom deposit to install and a good price.

Excellent service, they did an amazing job with our patio enclosure. I would highly recommend them…read more We selected them after obtaining five estimates. We are very happy with the quality of the work they did. Yamel kept us updated on the process. It is hard to find companies with great quality of work and customer service.