Came to this Home Depot to look at some fans and ended up leaving with a brand-new refrigerator. It…read morewas on sale for $800 which is a steal for a modern, high-tech fridge. I had to call an employee to help me load the refrigerator and they were so helpful and went beyond to help me, great service!

Betty at the checkout and Fernando in the Bath & Faucets department was extremely helpful! My mom…read moreand me visited the store two days in a row and they helped us both times. I truly appreciate their kindness and service. Also, the bathrooms were surprisingly clean! I know that sounds weird but they were spotless! Lol!

Do NOT trust this business if they have the same manager. Complete ripoff! I got a gaming system…read morefor my kids and thank goodness I always keep up with payments I've made, the amount, the day it was made, etc. I called to make my FINAL payment and this liar tried to con me out of an additional payment by threatening me to have the game confiscated if I didn't pay. I called the corporate office, left a message for the district manager who promptly called me back and rectified the situation. I know several people who were conned out of money by this thief and had their items taken from them because didn't want to fight this thief anymore. Not me!

From the owner: Located in Cutler Bay, Arona Home Essentials is your go-to destination for all your furniture and…read moreelectronics rental needs. Offering a wide array of products including appliances, televisions, mattresses, and living room sets, Arona Home Essentials provides flexible payment options tailored to suit every budget. Whether you're looking to lease furniture or rent electronics with no credit or bad credit, our affordable solutions guarantee customer satisfaction. With a focus on customer convenience and affordability, Arona Home Essentials ensures a hassle-free experience with options like 120 days same as cash and pre-approval for your essential purchases. Say goodbye to high upfront costs and welcome comfort into your home today with our range of cheap appliances, computers, TVs, and more. Visit us in Cutler Bay for top-notch service and quality products that elevate your living space without breaking the bank.

We bought a brand new massage chair from here from a guy named Cesar last month. It was delivered…read morethe next week and during the delivery the movers placed customer service on speaker phone and asked if anything was damaged or if the furniture was working properly. They rushed me to check over the massage chair and I felt uncomfortable saying anything but "everything is fine" while two strange men were breathing down my neck and clearly in a rush to leave listened to my customer review over the speaker phone. The delivery men left a total mess all over my neighborhood- packing materials and papers were all over my lawn and down the street throughout my neighbors' yards. I can't understand why these men didn't feel obligated to pick up after themselves. It was incredibly rude, lazy and unprofessional! Later on the same night, after having some proper time to use the massage chair we noticed that one of the airbags in the arms was not inflating properly. We had to call the store numerous times and they finally agreed to send someone out to have a look. Unfortunately when a delivery or a repairman from Badcock makes an appointment you have to spend the whole day waiting for them at home each time which is quite an inconvenience because you do not receive the the time frame for which to expect them until the evening before. The delivery man showed up with no tools and used one of our forks to open the zipper to open the chair and look at the airbag. He took a picture and left with no explanation and there was no follow up. We have been calling the store and customer service back and forth to get some answers to what they are going to do for us. So far we have had to call and chase them up and they seem as though they couldn't care less. We called Cesar several times and he told us we have to sort out the issue with customer service ourselves as there was nothing he can do. We called customer service and they told us they are still waiting on a report from the repairman. I can't imagine he will have anything more to say than "I opened the zipper with the fork and the left hand airbag isn't inflating properly" so not sure why that is taking him over a week to write that? We are still waiting for a resolution or even an answer. After being fed up we asked about a refund as we haven't even had this chair for a month and they said a refund wasn't possible at this point and that nothing can be done until the manger "John Torres" comes back to work. We will see what he has to say (if he ever calls us). I highly recommend you purchase furniture elsewhere because if there is any problem be prepared for incredibly poor customer service and workers who just don't care and give the impression of being incapable to do anything to help you. We have bought thousands of dollars of furniture from this store and I have not felt like an appreciated customer. They have lost me as a customer and I will not be returning in the future as I feel they do not deserve my money anymore after seeing how they handle problems with their defective furniture. EDIT: We were finally contacted by someone who was able to help us replace the chair which now works, thank you.

The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Great store for all your Big Green Egg supplies. Super friendly staff too. They always have exactly…read morewhat I need or they're able to get it pretty quick. They also have other brands and it's a full hardware, but I live far and come exclusively for the Big Green Egg stuff, and they never disappoint.

Stopped by to pick up some garden hose fittings. The staff were extremely helpful and polite…read more I was IN and OUT within 20 mins.

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

Service here is terrible. Needed a ballasts all up on top shelf not accessible. I could see what I…read morewanted but couldn't reach a 10 ft+ shelf. Called for assistance 5 times on loud speaker got associates said they would be back and disappeared. Not worth the hour wasted trying to buy something I could see.​

It is a Sunday morning coming here to get some products for our project and needless to say…read moredisappointed. Once again in Home Depot you have two people for pro service and people are in line for hours trying to pay. Do they not understand that professionals are the ones that give them The bulk of their business and they are damaging our business by making us wait over an hour to pay just because they're too cheap to hire more people?

Went in to look through and compare a couple of TV options. DId some initial looking with some…read morenotes. Plenty of options as most displays should. We could see the prices are comparable n competitive to other retailers. Jonathan professionally approached us and introduced himself simply offering support for any questions we may have. We continued and after some more notes, we approached him and he facilitated information, answers, and experience. In the end, we decided on 2 TVs, personal upgrade interest. We also took advantage of an incoming need of a mattress and asked Jonathan to assist. We narrowed down and selected a purchase. Unfortunately, the item was erroneously showing as in stock but actually not available. Jonathan made all efforts to locate and facialte a replacement that met our needs. I chose an alternate option as it was for a non-local location use and had to acquire at that other city location. We asked him to update and refund that purchase and again he diligetnly supported the refund transaction. Our alternate choice was not reflective of Jonathan's service, salesmanship, or of Brandsmart. He was always professional, honest, and very communicative even after hours to ensure we were satisfied.

Geraldine consistently provides great customer service, often going out & open door to us…read more Her service is spectacular and she always delivers with great enthusiasm when she is on the floor and she has an excellent attitude to all her customers. She is very responsive, helpful, attentive and offer us a shopping cart to put all of our items. She is very friendly and super sweet. Thank you Geraldine.

Came here twice, first time to see what they had. Second time to ask questions. I was greeted by an…read moreolder gentleman who sits at the front. I told him I was here last week "oh yeah I remember you you came with your wife" no, I came solo. They have beautiful kitchen and an array of cabinets and fixtures. Came back a week later to follow up on one of the kitchens I was interested in purchasing. I guess there was only one other guy working on a Saturday who could answer any of my questions and he was occupied with another customer. No idea how long I would've been waiting there. I didn't have much time to waste. (Not their fault) My impression was that they weren't interested in doing business with me ‍ I started walking around the showroom and as I look at one kitchen the older gentleman tells me "that's Canadian" ... ok so I think to myself...not sure what that means...does that = better quality...was he telling me that because he thinks I can't afford it? I'm not sure. I wasn't given an other explanation as he walks away. Kitchens are big investments and I would've expected better customer service. Needless to say I didn't wait around to see how the rest of my experience would've been. I didn't have much time to waste. I can't comment on the pricing. Either way go check them out. It's a nice showroom by the Falls. Hopefully you have a better experience. They are one of the higher rated local kitchen and bath places. Reply to Jorge's comment (11-16-19): thank you Jorge for your follow up. At no time was there ever mention of the possibility of making an appointment. That would have been nice to know when I was told to wait for a designer. I am an understanding person but would like to be informed of the process. The gentleman at the front who handles walk-ins must have been attending a person over the phone (although he was not on the phone at the time of my walk-in). I would be glad to set up an appointment with you to see what YKB truly offers.

update on my defective ice maker that this store refuses to fix or replace...I have called more…read morethan 10 times, I have sent 15 plus emails and have waited on the phone with uline representatives for hours....I have received no help. I offered to bring the unit back to the store myself and trust me as an old retired person that would have been no easy feat....they refused to take it.. Below is a picture of how the unit ices up after only 3 weeks...my salesman Eddy Perez has be zero help. Buyer beware

If 0/5 stars was a rating, I would choose that option to best reflect the level of service that we…read morereceived. Communication, response time is very poor (if they even respond). We hired The Grill doctor to clean and assess our high end grill. The tech cleaned the grill, but failed to tell us that the side burners (included in the grill frame) were not included. We had to schedule another service for this to be cleaned. Parts were ordered to replace what was needed (communication was poor). 2 weeks after replacing the parts, they broke....again no response for 1 month then an email response saying it would be a $145 fee for the tech to assess.

Poor Gabe is such a loser…read more Promised twice to text a confirmation of my appointment and didn't follow up either time. Damn boy, if you can't even send a text how I'm gonna trust you to repair my very high end grill?

Great company to deal with. They did an excellent job and they did it quickly. Less than 2 weeks…read morefrom deposit to install and a good price.

Excellent service, they did an amazing job with our patio enclosure. I would highly recommend them…read more We selected them after obtaining five estimates. We are very happy with the quality of the work they did. Yamel kept us updated on the process. It is hard to find companies with great quality of work and customer service.