I usually go to a different Home Depot but decided to go to this one since parking is not congested…read moreand it's a larger store. I needed a few things but primarily, white rocks for my front yard. First off, the lady at the register in the garden department is a breath of fresh air. She makes everyone feel at home. She did with me and I noticed her interaction with other patrons. I'm sorry I didn't get her name!! I did attempt to carry the bags of rocks myself but only 3 bags in and I thought I was going to faint. I went to the register and the lady called Joshua to help me. Such a nice young man and a great attitude. Sometimes I fear employees who don't really want to be there, much less help with extra work. But, Joshua is not one of those. He is courteous, respectful and a pleasure to deal with. Needless to say, I'm sold and this will be my go to Home Depot!

I had a great experience at Home Depot. The store was clean, organized, and easy to navigate. The…read moreemployees were friendly and helpful, and they took the time to answer my questions and help me find what I needed. The selection of products was excellent, and the prices were reasonable. I appreciate the good customer service and will continue shopping at Home Depot for my home improvement needs.

Do NOT trust this business if they have the same manager. Complete ripoff! I got a gaming system…read morefor my kids and thank goodness I always keep up with payments I've made, the amount, the day it was made, etc. I called to make my FINAL payment and this liar tried to con me out of an additional payment by threatening me to have the game confiscated if I didn't pay. I called the corporate office, left a message for the district manager who promptly called me back and rectified the situation. I know several people who were conned out of money by this thief and had their items taken from them because didn't want to fight this thief anymore. Not me!

From the owner: Located in Cutler Bay, Arona Home Essentials is your go-to destination for all your furniture and…read moreelectronics rental needs. Offering a wide array of products including appliances, televisions, mattresses, and living room sets, Arona Home Essentials provides flexible payment options tailored to suit every budget. Whether you're looking to lease furniture or rent electronics with no credit or bad credit, our affordable solutions guarantee customer satisfaction. With a focus on customer convenience and affordability, Arona Home Essentials ensures a hassle-free experience with options like 120 days same as cash and pre-approval for your essential purchases. Say goodbye to high upfront costs and welcome comfort into your home today with our range of cheap appliances, computers, TVs, and more. Visit us in Cutler Bay for top-notch service and quality products that elevate your living space without breaking the bank.

The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Called for warranty for a leather sofa. I paid good money for this warranty. Their warranty is…read moreuseless! Read below what I received from Badcock. Unfortunately, cracking and peeling of leather is not covered under your extended service contract.   Please review your contract, specifically the "What is not covered" section for further information.  We apologize for the inconvenience; at this time, we have denied your claim.

Great store for all your Big Green Egg supplies. Super friendly staff too. They always have exactly…read morewhat I need or they're able to get it pretty quick. They also have other brands and it's a full hardware, but I live far and come exclusively for the Big Green Egg stuff, and they never disappoint.

I wanted to put in a review for this Ace Hardware store as the local hardware store is unfortunate…read moreslowly becoming a thing of the past. The Home Depot's and Lowe's of the world have been killing then off but I do want to say that although the bigger stores have a lot of everything, it is the local hardware stores that carry and can you get you the niche screws, bolts or other items you can never get at the larger chain stores. This particular store has always been great and if they don't have it they can get it for you. Additionally, the customer service is excellent and the staff are always more than happy to help out. I have always been an advocate of supporting local businesses and would highly recommend stopping by and checking them out if you need anything for the house or any projects you may be working on as well. This particular store is located in a large strip mall right off of Old Cutler Road near Saga Bay, so you should not have any issues parking. Hope this helps and good luck!

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

Dont buy an appliance at Home Depot online. They only give you 7 days to return it and then they…read morewont give you your money back. They only give you a store credit. Nowhere on the website does it say that you have 7 days to return it. No other store that sells appliances gives only 7 days. Most stores give 30 days. I am so angry that the Cutler Bay manager of that Home Depot refused to give me back my $385 and only gave me a store credit. I NEED THAT $385!!!!! I dont need a store credit!!! I need that money to live on. I cant live on a store credit!! Dont go to Home Depot Cutler Bay for appliances or you will get screwed!

Service here is terrible. Needed a ballasts all up on top shelf not accessible. I could see what I…read morewanted but couldn't reach a 10 ft+ shelf. Called for assistance 5 times on loud speaker got associates said they would be back and disappeared. Not worth the hour wasted trying to buy something I could see.​

salesman denis flores was great he help us with all our new appliances for our house remodelread more

Went in to look through and compare a couple of TV options. DId some initial looking with some…read morenotes. Plenty of options as most displays should. We could see the prices are comparable n competitive to other retailers. Jonathan professionally approached us and introduced himself simply offering support for any questions we may have. We continued and after some more notes, we approached him and he facilitated information, answers, and experience. In the end, we decided on 2 TVs, personal upgrade interest. We also took advantage of an incoming need of a mattress and asked Jonathan to assist. We narrowed down and selected a purchase. Unfortunately, the item was erroneously showing as in stock but actually not available. Jonathan made all efforts to locate and facialte a replacement that met our needs. I chose an alternate option as it was for a non-local location use and had to acquire at that other city location. We asked him to update and refund that purchase and again he diligetnly supported the refund transaction. Our alternate choice was not reflective of Jonathan's service, salesmanship, or of Brandsmart. He was always professional, honest, and very communicative even after hours to ensure we were satisfied.

Successful kitchen cabinet and counter project. Cabinet…read moreinstallers were excellent. Counter issues that arouse were addressed by manufacturer. Happy customer.

Came here twice, first time to see what they had. Second time to ask questions. I was greeted by an…read moreolder gentleman who sits at the front. I told him I was here last week "oh yeah I remember you you came with your wife" no, I came solo. They have beautiful kitchen and an array of cabinets and fixtures. Came back a week later to follow up on one of the kitchens I was interested in purchasing. I guess there was only one other guy working on a Saturday who could answer any of my questions and he was occupied with another customer. No idea how long I would've been waiting there. I didn't have much time to waste. (Not their fault) My impression was that they weren't interested in doing business with me ‍ I started walking around the showroom and as I look at one kitchen the older gentleman tells me "that's Canadian" ... ok so I think to myself...not sure what that means...does that = better quality...was he telling me that because he thinks I can't afford it? I'm not sure. I wasn't given an other explanation as he walks away. Kitchens are big investments and I would've expected better customer service. Needless to say I didn't wait around to see how the rest of my experience would've been. I didn't have much time to waste. I can't comment on the pricing. Either way go check them out. It's a nice showroom by the Falls. Hopefully you have a better experience. They are one of the higher rated local kitchen and bath places. Reply to Jorge's comment (11-16-19): thank you Jorge for your follow up. At no time was there ever mention of the possibility of making an appointment. That would have been nice to know when I was told to wait for a designer. I am an understanding person but would like to be informed of the process. The gentleman at the front who handles walk-ins must have been attending a person over the phone (although he was not on the phone at the time of my walk-in). I would be glad to set up an appointment with you to see what YKB truly offers.

They did a great job!! The owner communicated and their price was fair!! I would highly recommend…read morethem and I would use them again. I forgot to mention, thought my grill was broken and to my surprise he explained it wasn't and showed me the proper way to use it... saved a lot on my outside kitchen grill. You won't be disappointed!

We had them service/clean our built in Alfresco Grill. When I made the appt I requested a cleaning…read morefor the bbq and side burners. I also explained that we just bought the home with the existing outdoor kitchen and wanted all equipment checked to see whether we need other repairs or replacement of additional appliances. I called the business today to request that the exhaust be cleaned and checked. The gentleman I spoke to said they don't service exhaust hoods. He said he'd already told me that. He did not! I also explained that the back of the bbq hood wasn't cleaned. He stated that I opted for a "less thorough cleaning package." I did not ask for a partial cleaning. He never gave me options and started off the phone call in a defensive and nasty attitude. He also told me he has no record of what was done here. That will have to wait until the tech comes back to work. This company is not transparent with pricing options. They get nasty and defensive when you ask questions. There are many BBQ repair, install, and replace companies in S FL. Try any business but them.

Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving…read morebecause they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn't close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren't going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I'm sure the furniture is nice. But I'll never know.

It's honestly no surprise this store has a 2.6-star rating -- if anything, that feels generous…read moreafter our experience. We placed our order on May 10th. We were told one item was on backorder with an ETA in 6 weeks (mid-to-late June). No big deal -- our new home wouldn't be ready until late September/early October anyway. And then the circus began: July 15th: I follow up (because no one bothers to communicate) and am told ETA is now August. August 8th: I follow up AGAIN. Now it's magically moved to 9/1-9/11. I follow up AGAIN, and voilà -- now it's now been pushed back to mid-October and the item is now a clearance item that they cannot get! Oh, and surprise! Another item for another bedroom is also backordered until mid-October. But wait, it gets better. The manager calls me, says he's going to "look into it" and get back to me. Shockingly (or maybe not at this point), I never hear from him again. The next day, instead of a call back, I get an email saying my order was canceled -- because apparently he "wasn't getting a response" from me. So, after waiting FOUR MONTHS for furniture for THREE bedrooms and a living room, I'm now starting from scratch -- with 12 days until we move into our home out of state. If you're looking for a master class in poor communication, broken promises, and customer service that vanishes into thin air, congratulations -- you've found the right store. As my order was canceled while working with the manager on a work around, and I've made 3 payments for furniture that I never received or could receive, I would also like a refund for the interest paid - a total of $302.66.