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    Patient First Primary Care

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    2 days ago

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    David D Menon

    David D Menon

    4.0(13 reviews)
    27.9 mi

    Dr. Menon, and his associates -- the other doctors, PAs, nurses, et cetera -- are all very…read moreprofessional, as are most of the support staff. The only complaint I have is the fact that they default the TV to Fox News. If I spend any amount of time in the waiting room, the propaganda drives my blood pressure through the roof. They'll let you change it, if you like, but you'll have to ask around and see if anyone cares. I've actually stopped going to this office just because of the Fox News issue.

    The best doctor in the world…read more I recently moved from Boston to New York and the only thing I miss in Boston (besides Centre Street Cafe in JP) is Dr. Menon. Dr. Menon is always willing to spend as much time as needed. He continuously asks me if there's any other issues I want to bring up, to the point where I feel like I have to make stuff up! But it's actually really good because there were things I didn't think were a big deal but they actually were. He communicates important stuff to me himself--for example, after getting my blood work results, he asks me to come into the office to talk to him instead of just mailing me the results or having his secretary call me. Dr. Menon also works really hard--keeps long hours and I think he even works on Saturdays. He sincerely cares about his patients. I wholeheartedly recommend him to anyone looking for a doctor in Union Square. Or even if you don't live near Somerville, he would be well worth the hike!

    Firefly Health - Carolyn Chandler, NP - Primary Care Provider

    Firefly Health

    3.3(12 reviews)
    25.6 mi

    Firefly has been amazing! As someone who hasn't had a PCP in years, and didn't know how to go about…read moregetting one, I was amazed that it took me about 5 minutes to download the app, schedule an appointment, and set up my insurance. I've met with multiple members of my care team, all virtual, and the experience has been significantly easier and better than waiting at the doctors. I love the chat features, and it's super easy because all my info is stored right there!

    Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

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    Firefly Health - Caroline Ogilvy, LICSW - Behavioral Health Specialist

    Caroline Ogilvy, LICSW - Behavioral Health Specialist

    Firefly Health - In-app messaging, easy appointment scheduling, and personalized care plans from a team that knows you.

    In-app messaging, easy appointment scheduling, and personalized care plans from a team that knows you.

    Firefly Health - Fabiana Saad, NP - Primary Care Provider

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    Fabiana Saad, NP - Primary Care Provider

    Patient First Primary Care - familydr - Updated May 2026

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