My 1 year old son and I both recently became patients of Dr. Tomkins on advice of a friend who has…read moreseen her for 10 years (and whose 1 year old has been seeing her since birth). She has a great "bedside manner:" friendly, easy to talk to, knowledgeable. I never feel rushed when she's with us (even if the office is clearly very busy). I love that Dr. Tomkins is open to and even suggests natural interventions before chemical ones. She is helpful in creating a modified vaccine schedule, and knows about alternative medicine. I've also seen Dr. Coffey at the office (Ball Sq. Family Health), and was very comfortable with him also. He is the only "Dr. Sears approved" doctor in the area! The other support staff are also very friendly and helpful.

Dr.Tomkins is the best physician around. She takes time to listen, has compassion, and great to…read moretalk to. She is open to holistic approach beside western medicine. She will give written information to take home that describes the diagnosis with remedies.

We had an appointment for Imaging at this location and it was easy to find and easy to navigate…read more We arrived early, they took my husband early and he came out earlier than scheduled. The ladies working here were professional, not overly friendly but efficient. The lobby had a nice water and seltzer dispensing machine, comfy chairs and a nice customer restroom.

I live outside of Boston and there are Ma. Gen. practices where I live. Great Drs…read more The problem I have is with billing. 'Surprise billing' and billing in my portal that makes absolutely no sense and incorrect info. I've also been over billed. When it is questioned.. I got a response that includes the 'legal team'. I find this unethical and quite disgusting. Then I'm stonewalled..for something that is not my fault. Outrageous behavior! There's a law from 2020 regarding 'surprise billing'. I asked friends and one had issue with billing and incorrect coding. I now seriously wonder how many others are trapped in this cycle of being stonewalled and paying potential overcharges. The reason for 1 star.. is BILLING. The Drs. and nurses, in my area, are great.. No issue, My 'poor' rating is exclusively in regard to billing practices, mistakes and lack of transparency with itemized bills. Moral of the story is to watch one's bills closely from Ma. Gen/Partners. In my case, I have no choice as they lost my trust totally. I stand by this. I'm interested in other stories regarding this dynamic or lack thereof, and hoping I am not alone.

First of all, I absolutely love my PCP here. He's amazing, takes his time, and thoroughly explains…read moreeverything to me. The extra star is for him. However, I had a recent negative experience with a PA-C following an injury. I had gone to an urgent care center where they took x-rays. I had tried to get an appointment with my PCP, but he was booked. So I saw the PA-C instead (sidenote, there's another PA-C that I have seen in the past, and she is great.). I brought the xrays in with me. She did not examine me. I sat in a chair as she typed away on the computer. She did not look at my xrays. She told me that I should see Orthopedics. I get that, but can you at least check out why I came to see in you the first place? This meant another week in pain with no clear treatment plan. So frustrating.

I love my PCP here. She's great, so I am going to continue going to her. However, the staff are…read moreconstantly confused and don't communicate well. I often find myself frustrated speaking with these people. I really wish they would do better.

MGH in Charlestown is not a good neighbor. Their facility is very loud, with exhaust vents and air…read moreconditioners humming all day and night in a densely settled residential neighborhood. Even a full city block away it's loud enough to disrupt sleep.

MGH Charlestown is terrible for primary care. The medical staff is unprofessional around medical…read morerecommendations and follow up treatment.

First you will give your life away with all your information, including pictures of your driving…read morelicense or ID. Then, they put us into a room where it was hot, when I opened the door they said sorry the ac is not working in your room but you cannot leave the door open... there was nobody there! Not where the harm was. Then I specifically told the doctor to send the prescription to the cvs next door as it was open today. He said no problem it will be ready in 30 minutes. After 40 minutes, the pharmacist told us that they had not received the prescription yet. I had to call them again to find out they sent it to a walgreen near my house. So much incompetence!

Superb Urgent Care! Clean, organized and x ray on site - a major plus as not all urgent cares have…read morethis. All Staff friendly, kind and respectful. You can save your spot online and get the paperwork done ahead of time, or you can walk in. They were able to get me in and out within 30-40 mins including x-rays and they even have boots and crutches available. Couldn't be more pleased with the level of care and efficiency. Highly recommend this excellent facility and will make this my go to Urgent Care.

The venture capital group has turned a once excellent hospital into a money-making sweatshop. The…read morecare provided is subpar, and some of the nurses are rude and ignore patients on purpose. The quality of care is worse than in some third-world countries I've visited. What used to be an amazing staff with several viable locations has now become a place of misdiagnoses and a shortage of doctors. Patients are assigned a nurse and are told they cannot see the supervising doctor. As a veteran with a disability, I was treated poorly, and they didn't even check my allergy list. You will wait for endless hours, only to be sent home with a bill. I strongly advise avoiding this place and its fake positive reviews. I filed formal complaints, but the hospital ignored them and sent me to collections. They are a scam, and it makes me sad because they used to be a great hospital system.

there's no pricing transparency when you use their services. i went there concerned about a…read morebacterial infection. my time w/their doc was 5 minutes - no exageration. 2 weeks later i get their bill for almost $300. i would have shopped around to other urgent care facilities had i known this. pricing obfuscation seems to be their modus operandi. ugh, what a racket.

Dr. Keller is an excellent general practitioner who has a degree in internal medicine from UMass…read moreWorcester's medical school. He's a down to earth guy who listens to patients meticulously and makes very good decisions while providing excellent care of you. My first meeting with him was excellent and he figured he'd double check everything and had me get a battery of blood and urine tests. He's very thorough in everything and I find that to be a good quality that some doctors lack. Highly recommended.

I only come here when I have literally no other choice and even then I'd rather suffer than be…read morehere. After sitting here for close to two hours (and still waiting....) I have gone in, had my vitals checked, and that's it. They haven't taken a single person in since I've arrived (and the room is almost full). When I went back to get my vitals checked the rooms were empty, people were sitting at their desks, nothing was happening. I'd love an answer as to why it takes seemingly forever to check out a patient.

Do Not and i repeat do not go here ... the doctors are so rude and inconsiderate to your feelings…read moreand make you so uncomfortable everyone here seems to hate their jobs. You will wait almost 2-3 hours just for them to prescribe you something and don't even take the time to exam the problem and here you explain. This must be the worst walk in clinic possible. My doctor was extremely and looked at me as if i was some kind of idiot when i did not understand what she was talking about and i asked her more info on it. I'm sorry i didn't sorry medical research, absolutely horrible.

Elizabeth Kwo, currently a resident at CHA Somerville Primary Care, is one of the best doctors I've…read morehad the pleasure of working with. It's always super frustrating when a doctor listens to your first 5 words, comes up with a conclusion (no matter how correct it may be), and then spends the rest of the session and your words reinforcing their opinion of that conclusion. It's a basic failure of the scientific method. You don't skew and cherrypick the data to follow your initial conclusion, like in middle school science class. You look at all the data first, and then come up with possible conclusions. Dr. Kwo passes this acid test with five stars. Not only was she kind and attentive while listening to my descriptions, she also made me privy to her thought process and helped me rule out any serious concerns by patiently explaining each and every single one. As if this is not stellar enough, today I phoned the primary care office with an urgent question while feeling very sick and had to resort to leave a message at the front desk for her. Getting an appointment would have taken too long. Just an hour later she called me back, and answered my questions on the phone for a whole 15 minutes! When I thanked her, she casually replied "Oh sure, there's no way we were going to let you go through that by yourself". I think that sums it up nicely. Primary care, like teaching, is one of those things where being a good academic is very necessary but not sufficient by itself. You also need a healthy dose of understanding, empathy, care and compassion. Dr Kwo has both, with a healthy dose of common sense too. I don't know if she plans to keep doing primary care after her residency, but I sure hope she does for my own selfish purposes :)