I live outside of Boston and there are Ma. Gen. practices where I live. Great Drs.
The problem I have is with billing. 'Surprise billing' and billing in my portal that makes absolutely no sense and incorrect info. I've also been over billed. When it is questioned.. I got a response that includes the 'legal team'. I find this unethical and quite disgusting. Then I'm stonewalled..for something that is not my fault. Outrageous behavior! There's a law from 2020 regarding 'surprise billing'.
I asked friends and one had issue with billing and incorrect coding. I now seriously wonder how many others are trapped in this cycle of being stonewalled and paying potential overcharges.
The reason for 1 star.. is BILLING. The Drs. and nurses, in my area, are great.. No issue, My 'poor' rating is exclusively in regard to billing practices, mistakes and lack of transparency with itemized bills.
Moral of the story is to watch one's bills closely from Ma. Gen/Partners. In my case, I have no choice as they lost my trust totally. I stand by this.
I'm interested in other stories regarding this dynamic or lack thereof, and hoping I am not alone. read more