If you are looking for a bank to call your personal bank, this is definitely it!…read more The tellers are friendly and exceptionally helpful! They make you feel as if you are part of the family and remember those little details from prior conversations that make you feel valued.

Have been a PNC customer for 15+ years but I am now preparing to change banks (and all my online…read morebanking activities - not something I relish doing but the time has come!) Have a money oarket and checking acct - usually carry a combined balance of $10,000+. Today I find a "calculated service charge D1" taken from my account. Had to call to find out what that was ... I have to average $20,000 in my combined accounts each month to avoid this fee. Never had it before but now it shows up! This in addition to the fact that PNC has greatly reduced the number of live bodies in my local branch so if I go there for something like a notarized signature I often cannot get one. The second closest branch has closed their drive through. So more charges, less services. I'll be a former customer as soon as I can set up a new account.

We have banked with Chase since the 1990's, travel extensively so we've been in multiple branches…read morein multiple states. The branch in Delaware, Ohio is the worst we've ever dealt with. Staff has poor customer service skills including their manager. They lack knowledge of their various products. I will drive through road construction on SR42 when the new branch opens in Jerome or continue to go to Powell before going back to the one in our own community.

I Have always had an extremely pleasant experience, from setting up my account when I moved to town…read moreto the occasional withdrawal or deposit inside. Everyone I have dealt with has been very fast and professional while making just the right amount of friendly small talk.

Best bank for personalized customer service!read more

Delaware is terrible for ATM's for this bank. The only one they have for deposits works some of…read morethe time. After using it on Saturday, it would not eject my card. This happened to the person behind me too. I called Monday morning and was given attitude about "no one available to go out and retrieve it." Are you serious? This ancient machine kept my card and I was without money all weekend. Had to cancel plans on Sunday because of this. When I went to get my card back I was informed I had to come in. Could I be any more inconvenienced here? No apology at any point in this fiasco. Like it was my fault. I reacted in a very unflattering matter unlike me and was upset all day. And to top it off, two days later my card number was used in a fraudulent transaction. Hard to imagine this is a coincidence.

I wish I could give this piece of crap bank a negative star review! Worst bank and service ever in…read moremy life. Beware. I'll stick with Chase. Been with them since 1994 and sorry I almost completely switched to Huntington. Never. Do not trust these sleazeballs, just trying to steal customers with their sly talk. Unbelievable.

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!