I'm very grateful that Heartland has helpful and caring bankers…read more Christie far exceeded my expectation in correcting my error. I am both humbled and amazed by her friendliness and dedication.

Friendly, personal service where you are recognized and greeted. Friendly, competent and helpful…read moretechnical support. It's nice to have a bank where you can get to know the staff because they stay.

This has been my bank branch since moving to Columbus in 1996 when this was still Bank One. Like…read moremost people, however, I seldom go to a bank branch anymore. I do most everything online and occassioanlly visit an ATM when I need cash. Recently, however, I needed to actually "go inside" and meet with a banker. I scheduled an appointment and showed up at the appointed time. The banker was expecting me and I didn't have to wait. I met with Heather Morris who was very professional and knowledgable. She handled my transaction very efficently and I was out in less than 30 minutes. Excellent service.

Convenient location right off the highway, State St. and Huber Village. Tons of parking if you…read moreinclude the strip mall. New ATMs. Pleasant and get-it-done oriented staff. Tons of financial services to pick from. I'm just taking a star off to keep them on their toes to offer more community services (financial education anyone?) and better rates of course. ;-)

They seem to have rebuilt or at least renovated this location? Looked brand new, at least the…read moreoutside and the parking lot. Came on Labor Day so inside was closed. And when I came up to the building I saw not drive-through or ATM. Weird. They are there, at a freestanding island off at the edge of the lot. Not sure why; the lot is plenty big to have a lane, and the parking lot is an awkward mishmash of little shapes. The ATM was easy enough. I'm sure I'll be back. Good location, at Westerville and Polaris.

They actually pick up their phone every-time, no hold, no pressing numbers for extensions. Love…read morethis bank!

Extremally rude and trained terribly no customer services…read more Totally uneducated with banking procedures

I was told by BOA customer service that they would cash a BOA check at the Sawmill location, I…read morewent into the bank with my driver's license and they refused to cash the BOA check because I wasn't a customer. I asked to open a checking account and they time me I would need to make an appointment. Ridiculous customer service!

I had to stop into the bank today to do some business. Waited in line and was called up to the…read moreteller that became available. Her name was Angela. Funny thing is that I worked for Huntington for 26 years and Angela is the FIRST person in a branch that asked me where I had worked in the bank. It was super refreshing to have a teller ask me about my time at Huntington. She will be my go to teller for future transactions even if I have to wait, it's worth it. Thanks Angela for making my day.

"Respect Matters: A Customer Deserves More at Huntington"…read more On Febuary 9th. 2024 between 12:30 and 1 pm I visited to withdraw $10 for an emergency. I visited this branch, which had some of the poorest customer service I've encountered at a branch. * "After waiting 15 minutes with no tellers available, I was finally called. I apologized for not having my wallet but offered to verify my identity in any way possible." * "Instead of attempting verification, the employee abruptly refused to help, displaying an aggravated tone and raising his voice in the process." * "Feeling dismissed and disrespected, I requested a branch manager, but was informed none were available until the next day." * "Being denied assistance without even asking my name was deeply concerning. It raised questions about whether I received equal treatment compared to other customers." * "As a loyal customer with multiple accounts (8 to be exact), I expect a minimum level of respect and effort to resolve issues." * "I urge the bank to address these concerns and ensure all customers receive respectful and professional service, regardless of circumstance." * "Consider providing diversity training for staff, as mentioned by another reviewer, to promote understanding and prevent similar incidents. I truly hate to say this felt discriminatory, but I must be honest, it did" * I called two separate branches to see how they would have handled the situation and they mentioned verifying through phone numbers or codes, I believe similar approaches could have been attempted here." As I asked over 3 times with my phone in my hand. And how they can give enough money to get an id. * "Offering basic identification assistance, like covering a small amount for official ID acquisition, would demonstrate better customer care in difficult situations."

I have been through my fair share of banks. Only because of moving. I lost my love of big banks…read moreafter dealing with Chase. Service was not bad, just not personal. I think if you are in the business of handling someone's money, personal would be a good thing. I looked for a local bank after leaving Chase. There are a few good credit unions in the area so the decision was not easy. Honestly, the $100 bonus is what drew me to CS Bank. Also, having a bank that is open seven days a week turned out to be more useful than I thought. Staff is usually friendly at any of the branches. Again, personal attention. They are also very helpful. When I started a new job, I was paid in handwritten checks. I did not know there would be a hold on my first check because of the large amount and it being the first one I was depositing. The teller told me about the hold, but if I got it cashed, I could deposit it without a hold. I lost six dollars cashing it at the issuing bank, but did not have to wait out a four-day hold. They are a little light in services and account types, but I did not need any special accounts. Having a free coin counting machine is nice as well so you do not have to pay a fee at a Coinstar machine. If you are considering a bank, give CS Bank a look.

From the owner: We are a locally owned community bank serving the Columbus area since 2005…read more We offer a variety of accounts that are sure to meet your needs such as free checking accounts, interest bearing checking accounts, free small business accounts, certificates of deposit, savings and money market accounts. We also offer lending options such as mortgages, home equity loans and commercial loans.

I'm retired after 35+ years working for 2 different banks. I have never had a banking relationship…read moreor been a customer of Fifth Third. As a new member on the finance team for our church, I was in Fifth Third today to be added as an additional signer on the church account. I was very impressed with the service we received and the knowledge of the banker we were working with. During our conversation, I learned that Fifth Third was not charging a monthly fee for the churches' account (due to meeting a minimum balance requirement). I'm also involved with another church related organization that is being charged $95 per month for an account with a higher minimum at ANOTHER BANK, I think Fifth Third will soon be handing the checking account for another church related organization.

Tried to perform a simple account beneficiary change. I had all the information required. Their…read morecomputer system indicated our accounts were in different states even though all checks made by the employee indicated all our accounts had the same address. They never could figure it out, said we might be able to do it ourselves later after their tech guys figured it out. Called back later for them to say we needed to come in again to sign more papers, though we already had done that the day before. Useless PNC branch, close it down, and start over.

I needed a branch close to work and found this one inside Meijer (a lovely store, but that is a…read moreseparate review). The teller was very nice and very helpful. Since it is so close, I will definitely be back.

I stopped into this bank, just before close for a significant withdrawal for work. Our company is…read morenew to the area and I hadn't been in to introduce myself yet. So, I felt kind of bad about the transaction being my first. But, both tellers working, were great. Very pleasant, welcomed my business to the area and had no issues fulfilling my transaction. I look forward to working with them.